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Updated:October 2, 2020
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This document describes the steps to troubleshoot the “Regional CCM server cannot validate license“ error in Cisco Prime Network Registrar (CPNR).
Cisco recommends that you have knowledge of these topics:
The information in this document is based on CPNR 8.x and above.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
Starting from release 8.0 onwards, CPNR provides separate licenses for Central Configuration Management (CCM), Authoritative Domain Name System (DNS), Caching DNS, Dynamic Host Configuration Protocol (DHCP), and IP Address Management (IPAM) services or for combinations of these services.
Whenever you log into a regional or local cluster, the overall licensing status of the system is checked.
If there are any violations, you will be notified of the violation and the details. This notification is done only once for each user session.
In addition, you will be able to see a message on each page indicating the violation.
On the Local CPNR GUI, these are the warning messages that will pop-up on the right bottom for such license violation: License Compliance: Regional CCM server cannot validate licenses.
Also, when you log to nrcmd from CLI, these warning messages will be observed.
./nrcmd 101 ok, with warning Regional CCM server cannot validate licenses.
These error messages can be seen on the log (config_ccm_1_log) from the affected local server in the cluster.
Log file location is /var/nwreg2/local/logs/
config_ccm_1_log:04/25/2020 18:30:58 config/ccm/1 Info Server 0 06244 conn(0x3a33): Regional CCM server cannot validate licenses. config_ccm_1_log:04/25/2020 18:30:58 config/ccm/1 Info Server 0 06244 conn(0x3a33): Regional CCM server cannot validate licenses. 04/25/2020 21:04:21 config/ccm/1 Warning Server AX_ETIMEDOUT 06529 Failed to connect to regional with address 10.yy.yy.yy:1244 for license utilization reporting. 04/26/2020 1:04:21 config/ccm/1 Warning Server AX_ETIMEDOUT 06529 Failed to connect to regional with address 10.yy.yy.yy:1244 for license utilization reporting.
Open the ports (1234 and 1244) in the firewall for communication to happen between Local and Regional server.
This file can be checked in order to find if there are any other alternative ports configured in the environment for this communication between Local and Regional. Based on that, the network can be checked for the ease of communication.