Cisco TelePresence Server

Data Sheets and Product Information

Data Sheets

• Cisco TelePresence Server Data Sheet 07-Oct-2016

End-of-Life and End-of-Sale Notices

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco Telepresence Server 06-Mar-2019
  • End-of-Sale and End-of-Life Announcement for the Cisco Personal Multiparty (FY15-16) 02-Nov-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Multiparty Media 410V and 410VB 01-Nov-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Multiparty Media 310 and 320 01-Nov-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Multiparty Media 820 01-Nov-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco TelePresence Server MSE 8710 08-Feb-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Multiparty Media 400v 31-Mar-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco TelePresence Server 7010 22-Dec-2014
  • End-of-Sale and End-of-Life Announcement for the Cisco TelePresence Server 7010 and 8710 Blade Software v2.2 and Earlier 04-Dec-2012
  • Change in Product Part Number Announcement for the Cisco TelePresence Server 7010 (Original) 13-Nov-2012

• French - Canadian

  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Telepresence Server 06-Mar-2019
  • Annonce d’arrêt de commercialisation et de fin de vie des systèmes Cisco Multiparty Media 820 01-Nov-2016
  • Annonce d’arrêt de commercialisation et de fin de vie des systèmes Cisco Multiparty Media 410V et 410VB 01-Nov-2016
  • Annonce d’arrêt de commercialisation et de fin de vie du logiciel d’application Cisco Personal Multiparty (AF 2015-2016) 02-Nov-2016
  • Annonce d’arrêt de commercialisation et de fin de vie des systèmes Cisco Multiparty Media 310 et 320 31-Oct-2016
  • Annonce d’arrêt de commercialisation et de fin de vie du serveur Cisco TelePresence MSE 8710 08-Feb-2016

Security Notices

Field Notices

• Applicable to Multiple Models

  • Field Notice: FN - 70502 - Remotely Managed TelePresence Server Using Multiparty Licensing Year 2020 Issue - Software Upgrade Recommended 03-Mar-2020

Security Advisories, Responses and Notices

• Cisco TelePresence IX5000 Series and TelePresence TX9000 Series Cross-Frame Scripting Vulnerability 16-May-2018
• Cisco TelePresence Server API Privilege Vulnerability 15-Mar-2017
• Cisco TelePresence Server Malformed STUN Packet Processing Denial of Service Vulnerability 06-Apr-2016
• Cisco TelePresence Server Crafted URL Handling Denial of Service Vulnerability 06-Apr-2016
• Cisco TelePresence Server Crafted IPv6 Packet Handling Denial of Service Vulnerability 06-Apr-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015
• Cisco TelePresence Server Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Virtual TelePresence Server Serial Console Privileged Access Vulnerability 02-Oct-2015
• Cisco TelePresence Management Interface Vulnerability 02-Oct-2015
• Cisco TelePresence Server Denial of Service Vulnerability 02-Oct-2015
• OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products 10-Jul-2015
• Command Injection Vulnerability in Multiple Cisco TelePresence Products 10-Jul-2015
• Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products 12-Jun-2015
• Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products 10-Mar-2015
• Cisco TelePresence Infrastructure Denial of Service Vulnerability 31-May-2014

Release and Compatibility

Release Notes

• Cisco TelePresence Server Software Release Notes 4.4(1.31) 12-Jan-2020 (PDF - 339 KB)
• Cisco TelePresence Server Software Release Notes 4.4(1.30) 27-Nov-2019 (PDF - 338 KB)
• Cisco TelePresence Server Software Release Notes 4.4(1.29) 03-Jun-2019
• Cisco TelePresence Server Software Release Notes 4.4(1.28) 26-Nov-2018
• Cisco TelePresence Server Software Release Notes 4.4(1.24) 22-Mar-2018
• Cisco TelePresence Server Software Release Notes 4.4(1.20) 27-Sep-2017
• Cisco TelePresence Server Software Release Notes 4.4(1.16) 28-Nov-2016
• Cisco TelePresence Server on Virtual Machine Software Release Notes 3.1(1.96) 05-Sep-2016 (PDF - 486 KB)
• Cisco TelePresence Server on Virtual Machine Software Release Notes 3.1(1.82) 05-Sep-2016 (PDF - 290 KB)
• Cisco TelePresence Server Software Release Notes 4.4(1.9) 19-Aug-2016
• Cisco TelePresence Server 7010 and MSE 8710 4.2(4.25) Release Notes 09-Jun-2016
• Cisco TelePresence Server Software Release Notes 4.3(1.14) 08-Jun-2016
• Cisco TelePresence Server Software Release Notes 4.3(1.13) 11-Apr-2016
• Cisco TelePresence Server on Multiparty Media 820 Release Notes 4.2(3.75) 16-Oct-2015 (PDF - 232 KB)
• Cisco TelePresence Server Software Release Notes 4.2(4.23) 16-Oct-2015

Reference

Licensing Information

• Cisco TelePresence Server 4.4(1.29) MR5 Open Source Documentation 03-Jun-2019
• Cisco TelePresence Server on Virtual Machine 4.4(MR4) Open Source Documentation 27-Nov-2018 (PDF - 1 MB)
• Cisco TelePresence Server 4.4(MR4) Open Source Documentation 27-Nov-2018
• Cisco TelePresence Server 4.4(MR2) Open Source Documentation 02-Oct-2017
• Cisco TelePresence Server on Virtual Machine 4.4(MR2) Open Source Documentation 24-Jul-2017 (PDF - 1 MB)
• Cisco TelePresence Server 4.4(1.16) MR1 Open Source Documentation 28-Nov-2016
• Cisco TelePresence Server on Virtual Machine 4.4(1.16) MR1 Open Source Documentation 28-Nov-2016 (PDF - 1 MB)
• Cisco TelePresence Server on Virtual Machine 4.4 Open Source Documentation 15-Aug-2016 (PDF - 941 KB)
• Cisco TelePresence Server 4.4 Open Source Documentation 15-Aug-2016
• Cisco TelePresence Server on Virtual Machine 4.0 MR1 Open Source Documentation 10-Aug-2016 (PDF - 3 MB)
• Cisco TelePresence Server 4.2(4.25) Open Source Documentation 16-Jun-2016 (PDF - 939 KB)
• Cisco TelePresence Server 4.3(1.14) Open Source Documentation 14-Jun-2016
• Cisco TelePresence Server on Virtual Machine 4.3(1.14) Open Source Documentation 03-Jun-2016 (PDF - 4 MB)
• Cisco TelePresence Server 4.3 Open Source Documentation 21-Mar-2016
• Cisco TelePresence Server on Virtual Machine 4.3 Open Source Documentation 21-Mar-2016 (PDF - 4 MB)

Install and Upgrade

Install and Upgrade Guides

• Cisco Telepresence Server on Virtual Machine 4.4 Installation Guide 15-Aug-2016 (PDF - 428 KB)
• Migrating to TelePresence Server on Virtual Machine 4.3 11-Apr-2016 (PDF - 137 KB)
• Cisco Telepresence Server on Virtual Machine 4.3 Installation Guide 21-Mar-2016 (PDF - 456 KB)
• Cisco TelePresence Server on Multiparty Media 820 Installation Guide 31-Jul-2015
• Cisco Telepresence Server on Virtual Machine 4.1(2.29) Installation Guide 15-Apr-2015 (PDF - 501 KB)
• Multiparty Media 410v Server Quick Start Guide 27-Mar-2015
• Cisco TelePresence Server on Virtual Machine 4.1(1.85) Installation Guide 05-Mar-2015 (PDF - 462 KB)
• Cisco TelePresence Server on Virtual Machine 4.1(1.79) Installation Guide 22-Dec-2014 (PDF - 456 KB)
• Cisco Multiparty Media 310/320 (4.1) Installation Guide 22-Dec-2014 (PDF - 277 KB)
• Cisco Telepresence Server on Virtual Machine 4.0(2.8) Installation Guide 30-Jun-2014 (PDF - 376 KB)
• Cisco Telepresence Server on Virtual Machine 4.0 Installation Guide 23-May-2014 (PDF - 426 KB)
• Cisco TelePresence Server MSE 8710 Installation Guide 29-Apr-2014 (PDF - 1 MB)
• Cisco Multiparty Media 310/320 Installation Guide in Russian 16-Jan-2014 (PDF - 357 KB)
• Cisco Multiparty Media 3x0 Installation Guide in Russian 16-Jan-2014 (PDF - 357 KB)
• Cisco TelePresence Server 7010 Installation Guide in Russian 16-Jan-2014 (PDF - 441 KB)

Configuration

Configuration Examples and TechNotes

• Cisco TelePresence Server on Virtual Machine

  • Upgrade Virtual Cisco TelePresence Server (TS) from 4.2 to 4.3(1.13) 22-Jul-2021
• Configure Customized Voice Prompts on TelePresence Server 22-Mar-2018
• Install Telepresence Server Product Activation Key or Feature Key 12-Jan-2018
• Install Telepresence Server Screen License 11-Jan-2018
• RPX System on a TelePresence Server Configuration Example 08-Sep-2014
• TelePresence Server Single-Screen Endpoint Display Configuration Example 02-Sep-2014
• TelePresence Server and MCU Codian Console Capture Configuration Example 13-Jun-2014

Configuration Guides

• Deployment Guides

  • Cisco TelePresence Server 7010 and MSE 8710 v3.0 Locally Managed Mode Deployment Guide
  • Cisco TelePresence Server dynamic optimization of resources 23-Jun-2014

• Related Information

  • Capturing network packets from MCU/TelePresence Server/Gateways/IP VCR 01-Jun-2011

Programming Guides

• Cisco TelePresence Server API 4.4(1.16) Reference Guide 28-Nov-2016 (PDF - 859 KB)
• Cisco TelePresence Server API 4.4 Reference Guide 17-Aug-2016 (PDF - 858 KB)
• Cisco TelePresence Server API 4.3 Reference Guide 21-Mar-2016 (PDF - 846 KB)
• Cisco TelePresence Server API 4.2 Reference Guide 31-Jul-2015 (PDF - 1 MB)
• Cisco TelePresence Server API 4.1.2 Reference Guide 20-Apr-2015 (PDF - 1 MB)
• Cisco TelePresence Server API 4.1 Reference Guide 07-Jan-2015 (PDF - 1 MB)
• Cisco TelePresence Server API 4.0(2.8) Reference Guide 27-Jun-2014 (PDF - 998 KB)
• Cisco TelePresence Server API 4.0 Reference Guide 16-Apr-2014 (PDF - 991 KB)
• Cisco TelePresence Server API 3.1 Reference Guide 15-Aug-2013 (PDF - 973 KB)
• Cisco TelePresence Server API 3.0 Reference Guide 31-Dec-2012 (PDF - 1002 KB)
• Cisco TelePresence Server API 2.3 Reference Guide 28-Sep-2012 (PDF - 379 KB)
• Cisco TelePresence Server API 2.2 Reference Guide 05-Aug-2011 (PDF - 380 KB)

Maintain and Operate

Maintain and Operate Guides

• Cisco TelePresence Server 4.4(1.30) Printable Online Help for Cisco TelePresence Server on Virtual Machine 27-Nov-2019 (PDF - 634 KB)
• Cisco TelePresence Server 4.4(1.30) Printable Online Help for 8710 or 7010 (Remotely Managed mode) 27-Nov-2019 (PDF - 640 KB)
• Cisco TelePresence Server 4.4(1.30) Printable Online Help for Multiparty Media 820 27-Nov-2019 (PDF - 636 KB)
• Cisco TelePresence Server 4.4(1.30) Printable Online Help for Multiparty Media 310 or 320 27-Nov-2019 (PDF - 635 KB)
• Cisco TelePresence Server 4.4(1.29) Printable Online Help for Cisco TelePresence Server on Virtual Machine 03-Jun-2019 (PDF - 637 KB)
• Cisco TelePresence Server 4.4(1.29) Printable Online Help for 8710 or 7010 (Remotely Managed mode) 03-Jun-2019 (PDF - 643 KB)
• Cisco TelePresence Server 4.4(1.29) Printable Online Help for Multiparty Media 820 03-Jun-2019 (PDF - 639 KB)
• Cisco TelePresence Server 4.4(1.29) Printable Online Help for Multiparty Media 310 or 320 03-Jun-2019 (PDF - 638 KB)
• Cisco TelePresence Server 4.4(1.28) Printable Online Help for Cisco TelePresence Server on Virtual Machine 27-Nov-2018 (PDF - 637 KB)
• Cisco TelePresence Server 4.4(1.28) Printable Online Help for 8710 or 7010 (Remotely Managed mode) 27-Nov-2018 (PDF - 643 KB)
• Cisco TelePresence Server 4.4(1.28) Printable Online Help for Multiparty Media 820 27-Nov-2018 (PDF - 639 KB)
• Cisco TelePresence Server 4.4(1.28) Printable Online Help for Multiparty Media 310 or 320 27-Nov-2018 (PDF - 741 KB)
• Cisco TelePresence Server 4.4(1.24) Printable Online Help for Cisco TelePresence Server on Virtual Machine 22-Mar-2018 (PDF - 451 KB)
• Cisco TelePresence Server 4.4(1.24) Printable Online Help for 8710 or 7010 (Remotely Managed mode) 22-Mar-2018 (PDF - 487 KB)
• Cisco TelePresence Server 4.4(1.24) Printable Online Help for Multiparty Media 820 22-Mar-2018 (PDF - 476 KB)

Troubleshooting

Support FAQ

• What do I do if I have a warning 'There are no free licensed ports, please install port licence keys on the Telepresence Servers. Only audio calls can now be made.' on my Telepresence Server web interface? 20-Jan-2020
• My conference is not working on the Telepresence Server. Any suggestions? 04-May-2019
• FAQs on Software Upgrade from 4.2 to 4.3 on Telepresence Server 12-Jun-2018
• Why am I seeing a lot of packet loss in one direction with my TANDBERG network products and why is the audio/video quality poor in that direction? 23-Apr-2015
• Can I use a T1 with a TANDBERG Codian MCU? 23-Apr-2015
• What do the different disconnect reasons on the TANDBERG Telepresence Server mean? 23-Apr-2015
• How can I disable the HTTP or HTTPS service on a Telepresence Server being controlled by a Conference controller? 23-Apr-2015
• How do I configure an RPX system on my Telepresence Server? 23-Apr-2015
• Does the Telepresence Server interoperate with the TANDBERG Experia? 23-Apr-2015
• I have been asked to obtain the logs and configuration from my Telepresence Server. How do I do this? 23-Apr-2015
• The status of the Telepresence Server is Connection failed. What does this mean and how can I recover? 23-Apr-2015
• How do I know if my Telepresence Server is a Conference controller and what does this mean? 23-Apr-2015
• My web browser suddenly stopped working with my Telepresence Server. Why? 23-Apr-2015
• Why can't I start a presentation in a conference on the Telepresence Server while another presentation is being shown? 23-Apr-2015
• How do I set up the Telepresence Server to work with VCS? 23-Apr-2015

Troubleshooting Guides

• Related Information

  • Conference not working on the TelePresence Server 27-Jun-2011
  • Diagnosing packet loss using a TelePresence Server 27-Jun-2011
  • Downgrading a Cisco/TANDBERG/Codian video conferencing product 07-Jun-2011
  • Endpoints cannot dial into a conference even though the TS is registered with the Gatekeeper/SIP Registrar 27-Jun-2011
  • Packet loss and poor audio/visual quality in one direction 07-Jun-2011

Troubleshooting TechNotes

• Cisco Expressway B2BUA Drops RTCP Multistreaming Refresh Packets During Decryption in Cisco WebEx Calls 31-Mar-2017
• Downgrade a Cisco/TANDBERG/Codian Video Conferencing Product 11-Dec-2014
• TelePresence FAQ: Why am I not able to see some participants in the conference even though I can hear their audio? 10-Dec-2014
• VCS/TelePresence FAQ: Why am I unable to connect to a conference on a TelePresence Server with a CTS endpoint? 10-Dec-2014
• TelePresence FAQ: What do the different endpoint disconnect reasons given on the Cisco TelePresence Server mean? 10-Dec-2014
• TelePresence FAQ: Why is it not possible to start a presentation in a conference on the TelePresence Server while another presentation is shown? 10-Dec-2014
• Calls between CUCM and the Telepresence Server Fail Due to TIP Negotiation Failure 02-Dec-2014
• TelePresence FAQ: Why does the browser no longer work with a TelePresence Server? 10-Nov-2014
• TelePresence FAQ: Why does the "There are no free licensed ports . . . Only audio calls can now be made." warning display? 10-Nov-2014
• TelePresence Does Not Display Small Panes at the Bottom of the Screen 10-Nov-2014
• TelePresence FAQ: Why are secure connections to a TelePresence Server rejected? 10-Nov-2014
• TelePresence Packet Loss and Poor Audio/Visual Quality in One Direction 07-Nov-2014
• TelePresence FAQ: Why do remote endpoints not display in widescreen (16:9) mode? 07-Nov-2014
• TelePresence FAQ: What does the "Product not activated" message mean? 07-Nov-2014
• TelePresence FAQ: How do you obtain diagnostic information from a TelePresence Server? 07-Nov-2014