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Cisco-State of Texas - DIR

TX DIR – Cisco Branded Products & Related Services #DIR-TSO-4167


Effective Start Date: 7/3/2018
Current Term End Date: 7/3/2022, with one 1 yr. renewals
Final Expiration Date: 7/3/2023

 

IMPORTANT NOTICE:  Please be advised that this contract is the current Texas-DIR contract replacing #DIR-TSO-2542

Authorized Resellers for this Contract

The following Cisco partners 1) currently qualify under Cisco's established partner selection criteria for the above-referenced Cisco Prime Contract, and 2) have been authorized by the State to participate as Cisco Subcontractors under that agreement:

To verify a Partner's current Cisco Technical Certifications or Specializations, please refer to the Partner Locator Tool.

LEGAL COMPANY NAME &
PRIMARY BUSINESS ADDRESS
PARTNER CONTACT
INFORMATION
Advanced Network Management, Inc.
4601 Columbine NE
Albuquerque, NM 87113
Phone: 505-888-8822
Toll Free: 877-266-9452
Fax: 505-888-9452
Federal ID#: 85-0427142
REMIT-TO:
4601 Columbine NE
Albuquerque, NM 87113
Phone: 505-888-8822

CUSTOMER ORDERS:
Teresa Esparza
Phone: 505-888-8822
Cust Srvc/ESCALATIONS:
Teresa Esparza
Phone: 505-888-8822
Ahead, Inc.
401 N. Michigan Ave. Suite 3400
Chicago, IL 60611
Phone: 312-924-4492
Fax: 404-919-6994
Federal ID#: 84-3489032
REMIT-TO:
Connie Cathey
5300 Virginia Way
Brentwood, TN 37027
Phone: 615-564-5936

CUSTOMER ORDERS:
David Kinard
Phone: 512-653-3330
Cust Srvc/ESCALATIONS:
David Kinard
Phone: 512-653-3330
AT&T Corp
208 S Akard Street
Dallas, TX 75202
Phone: 877-438-0041
Federal ID#: 13-4924710
REMIT-TO:
Debra Cooper
1010 Pine St
Saint Louis, MO 63101
Phone: 314-258-1358

CUSTOMER ORDERS:
Debra Cooper
Phone: 314-258-1358
Cust Srvc/ESCALATIONS:
Debra Cooper
Phone: 314-258-1358
Broadleaf Group, LLC
13100 Wortham Center Dr. Suite 150
Houston, TX 77065
Phone: 832-678-1000
Toll Free: 800-615-0866
Fax: 832-295-4830
Federal ID#: 73-1723910
REMIT-TO:
Broadleaf Group, LLC
13100 Wortham Center Drive Suite 150
Houston, TX 77065
Phone: 832-678-1095

CUSTOMER ORDERS:
April Ornelas
832-678-1024
Cust Srvc/ESCALATIONS:
Kerri Annis
Phone: 210-678-1000
CCI Systems, Inc.
105 Kent Street
Iron Mountain, MI 49801
Phone: 906-776-6621
Toll Free: 800-338-9299
Federal ID#: 38-2356585
REMIT-TO:
Kristal Occhetti
105 Kent Street
Iron Mountain, MI 49801
Phone: 800-338-9299

CUSTOMER ORDERS:
Niki Deau
Cust Srvc/ESCALATIONS:
Niki Deau
CDW Government, LLC 
230 N. Milwaukee Ave.
Vernon Hills, IL, 60061
Phone: 847-419-6100
Toll Free: 800-808-4239
Fax: 847-419-6200
Federal ID#: 38-3679518
REMIT-TO:
Ty Robles
2 Corporate Dr
Shelton, CT 06484
Phone: 203-851-7239

CUSTOMER ORDERS:
Peter McGee
Phone: 877-708-8009
Cust Srvc/ESCALATIONS:
Peter McGee
Phone: 877-708-8009
Centre Technologies, Inc. 
16801 Greenspoint Park Drive Suite #200
Houston, TX 77060
Phone: 281-506-2480
Toll Free: 866-649-7571
Fax: 888-649-1754
Federal ID#: 51-0609177
REMIT-TO:
Caroline Richards
16801 Greenspoint Park Drive Suite #200 
Houston, TX 77060
Phone: 281-506-2480


CUSTOMER ORDERS:
Margarita Rockwell
Phone: 281-506-2480
Cust Srvc/ESCALATIONS:
Caroline Richards
Phone: 281-506-2480
Centurylink Communications LLC
930 15th Street 2nd Floor
Denver CO 80239
Phone: 877-436-2277
Fax: 855-258-6335
Federal ID#: 72-0651161
REMIT-TO:
Bank of America, N.A
Acct#: 12338-57430
PO BOX 91232
Chicago , IL 60693
Phone: 877-436-2277

CUSTOMER ORDERS:
Kent Myatt
Phone: 512-338-5719
Cust Srvc/ESCALATIONS:
Kent Myatt
Phone: 512-338-5719
Commsys Technology Corp.
12210 Bedford Street
Houston, TX 77031
Phone: 713-263-1300
Toll Free: 800-674-2781
Fax: 713-263-1333
Federal ID#: 84-1414404
REMIT-TO:
Sanjeet Chauhan
12210 Bedford Street
Houston, TX 77031
Phone: 713-263-1300

CUSTOMER ORDERS:
Sanjeet Chauhan
Phone: 713-263-1300
Cust Srvc/ESCALATIONS:
Sanjeet Chauhan
Phone: 713-263-1300
Computex, Inc
5355 W. Sam Houston Pkwy. N., Suite 390
Houston TX, 77041
Phone: 713-780-7580
Fax: 713-780-7348
Federal ID#: 76-0229023
REMIT-TO:
Brad Opatz
21960 Minnetonka Blvd. Suite 100
Excelsior, MN 55331
Phone: 952-374-5354

CUSTOMER ORDERS:
Michael Orlando
Phone: 713-331-4278
Cust Srvc/ESCALATIONS:
Christopher Farah
Phone: 806-503-6148
ConvergeOne, Inc.
3344 Highway 149
Eagan, MN 55121
Phone: 888-321-6227
Toll Free: 888-321-6227
Fax: 651-994-6801
Federal ID#: 41-1763228
REMIT-TO:
accountsreceivable@convergeone.com
NW 5806, PO Box 1450
Minneapolis, MN 55485
Phone: 888-321-6227

CUSTOMER ORDERS:
Kyle Wewe
Phone: 512-758-7300
Cust Srvc/ESCALATIONS:
Kyle Wewe
Phone: 512-758-7300
DataVox Inc 
6650 West Sam Houston Parkway South
Houston, Tx 77072
Phone: 713-881-5300
Toll Free: 888-328-2869
Fax: 713-881-7207
Federal ID#: 76-0251479
REMIT-TO:
Neil Ferguson 
6650 West Sam Houston Parkway South
Houston, Tx 77072
Phone:713-881-7107

CUSTOMER ORDERS:
Neil Ferguson 
Phone:713-881-7107
Cust Srvc/ESCALATIONS:
Chad Hayes 
Phone: 713-881-7113
Designs That Compute, Inc.
1778 N. N. Plano Rd #211b
Richardson, TX 75081
Phone: 214-276-0124
Fax: 214-276-0123
Federal ID#: 21-42760123
REMIT-TO:
1778 N. N. Plano Rd
Richardson, TX 75081
Phone: 972-598-1717

CUSTOMER ORDERS:
Richard Barnett
Phone: 972-598-1717
Cust Srvc/ESCALATIONS:
Paul Price
Phone: 972-598-1725
DISYS Solutions, Inc. 
4151 Lafayette Center Drive, Suite 600
Chantilly, VA 20151
Phone: 703-802-0500
Toll Free: 888-286-3896
Fax: 703-802-0798
Federal ID#: 27-2586114
REMIT-TO:
Rekha Bhatia 
PO Box 405881
Atlanta, GA 30384
Phone: 703-802-0500

CUSTOMER ORDERS:
Himmat Rathore 
Phone: 571-707-3611
Cust Srvc/ESCALATIONS:
Himmat Rathore 
Phone: 571-707-3611
Gain Innovation, LLC
1320 Arrow Point Dr, Suite 501 #TW104
Cedar Park, TX 78613
Phone: 512-910-2577
Federal ID#: 84-2759694
REMIT-TO:
Emilio Caamano
1320 Arrow Point Dr, Suite 501 #TW104
Cedar Park, TX 78613
Phone: 512-717-8321

CUSTOMER ORDERS:
Michael Hieber
Phone: 512-658-7160
Cust Srvc/ESCALATIONS:
Michael Hieber
Phone: 512-658-7160
General Datatech LP
999 Metromedia Pl
Dallas, TX 75247
Phone: 214-857-6100
Toll Free: 214-857-6100
Federal ID#: 75-2756261
REMIT-TO:
Andy Barton
999 Metromedia Pl
Dallas, TX 75247
Phone: 214-857-6108

CUSTOMER ORDERS:
David Lovell
Phone: 214-857-6247
Cust Srvc/ESCALATIONS:
Kurt Nordquist
Phone: 832-606-2745
Great South Texas Corporation dba Computer Solutions
814 Arion Parkway, Suite 101
San Antonio, Tx. 78216
Phone: 210-369-0300
Toll Free: 800-531-3858
Fax: 210-369-0389
Federal ID#: 94-2650013
REMIT-TO:
Tony Coleman 
814 Arion Parkway, Suite 101
San Antonio, Tx. 78216
Phone: 210-369-0320

CUSTOMER ORDERS:
Tony Coleman 
Phone: 210-369-0320
Cust Srvc/ESCALATIONS:
Tony Coleman 
Phone: 210-369-0320
GTS Technology Solutions, Inc.
9211 Waterford Centre Blvd. Ste. 125
Austin, TX 78758
Phone: 512-452-0651
Fax: 512-452-0691
Federal ID#: 74-2339797
REMIT-TO:
Lindsey McKann
PO Box 660003
Dallas, TX 75266
Phone: 512-681-6214

CUSTOMER ORDERS:
Juli Primeaux
Phone: 512-681-6247
Cust Srvc/ESCALATIONS:
Juli Primeaux
Phone: 512-681-6247
Industrial Networking Solutions
3321 N. Essex Dr.
Richardson, TX 75082
Phone: 800-889-1461
Fax: 713-263-1333
Federal ID#: 75-2778067
REMIT-TO:
Aamir Ashiqali
3321 N. Essex Dr.
Richardson, TX 75082
Phone: 972-248-7466

CUSTOMER ORDERS:
Aamir Ashiqali
Phone: 972-248-7466
Cust Srvc/ESCALATIONS:
Aamir Ashiqali
Phone: 972-248-7466
Insight Public Sector Inc.
6820 S. Harl Ave.
Tempe, AZ 85283
Phone: 480-333-3071
Toll Free: 800-467-4448
Fax: 480-760-9488
Federal ID#: 36-3949000
REMIT-TO:
Jim Trevino
P.O. Box 731072
Dallas, TX 75373
Phone: 480-333-3102

CUSTOMER ORDERS:
Brittany Dunaway
Phone: 480-366-7027
Cust Srvc/ESCALATIONS:
Cathi Whelan
Phone: 512-691-2043
Iteris Inc.
1700 Carnegie Avenue, Ste 100
Santa Ana, CA 92705
Phone: 949-270-9400
Fax: 949-270-9401
Federal ID#: 95-2588496
REMIT-TO:
Dao Nguyen
1700 Carnegie Avenue, Ste 100
Santa Ana, CA 92705
Phone: 949-270-9652

CUSTOMER ORDERS:
John Drake
Phone: 512-592-9567
Cust Srvc/ESCALATIONS:
John Drake
Phone: 512-592-9567
Jet Web Communications LLC
10443 Gulfdale, Suite 101
San Antonio, Texas 78216
Phone: 210-930-6960
Toll Free: 210-361-3960
Fax: 210-930-6961
Federal ID#: 20-5042641
REMIT-TO:
10443 Gulfdale, Suite 101
San Antonio, Texas 78216
Phone: 210-930-6960

CUSTOMER ORDERS:
Rod Tanner
Phone: 210-930-6960
Cust Srvc/ESCALATIONS:
Rod Tanner
Phone: 210-930-6960
Logicalis, Inc.
One Penn Plaza, 51st Floor, Suite 5130
New York, NY 10119
Phone: 212-596-7159
Toll Free: 866-456-4422
Fax: 212-596-7160
Federal ID#: 13-4000122
REMIT-TO:
Karen Gervasi
2600 Telegraph Road, Suite 200
Bloomfield Hills, TX 48302
Phone: 248-957-5653

CUSTOMER ORDERS:
Michael Riley
Phone: 216-350-4179
Cust Srvc/ESCALATIONS:
Michael Riley
Phone: 216-350-4179
Netsync Network Solutions, Inc.
2500 West Loop South, Suite 410
Houston, TX 77027
Phone: 713-218-5000
Toll Free: 866-974-5959
Fax: 713-664-9964
Federal ID#: 32-0030329
REMIT-TO:
Sherry Chen
2500 West Loop South, Suite 410
Houston, TX 77027
Phone: 713-218-5000

CUSTOMER ORDERS:
Cory Hopf
Phone: 713-218-5040
Cust Srvc/ESCALATIONS:
Cory Hopf
Phone: 713-218-5040
Netrix LLC
2801 Lakeside Drive
Bannockburn, IL 60015
Phone: 847-283-7300
Toll Free: 866-447-0088
Fax: 847-283-7508
Federal ID#: 36-4413678
REMIT-TO:
Natalie Ashton
2801 Lakeside Drive
Bannockburn, IL 60015
Phone: 847-283-7300

CUSTOMER ORDERS:
Asad Khan
Phone: 847-283-7300
Cust Srvc/ESCALATIONS:
Jeff Bowdon
Phone: 281-948-7628
Porter Burgess Company dba Flair Data Systems
2805 N Dallas Parkway # 240
Plano, TX 75093
Phone: 214-373-6699
Toll Free: 888-352-4732
Fax: 214-373-4188
Federal ID#: 75-0995208
REMIT-TO:
Pat Dean 
2805 N Dallas Parkway # 240
Plano, TX 75093
Phone: 214-445-3505

CUSTOMER ORDERS:
Karen Fairchild 
Phone: 214-445-3508
Cust Srvc/ESCALATIONS:
David Austin
Phone: 214-445-3502
Prescriptive Data Solutions, LLC
825 Watters Creek Blvd Bldg M Ste 250
Allen, TX 75013
Phone: 888-252-3182
Fax: 210-961-8108
Federal ID#: 82-1571913
REMIT-TO:
Aspen Tarkington
1525 Berkeley Dr
Mansfield, TX 76063
Phone: 214-205-1163

CUSTOMER ORDERS:
Aspen Tarkington
Phone: 214-205-1163
Cust Srvc/ESCALATIONS:
Aspen Tarkington
Phone: 214-205-1163
Presidio Networked Solutions Group, LLC
7701 Las Colinas Ridge #600,
Irving, TX 75063
Phone: 469-549-3800
Fax: 469-549-3888
Federal ID#: 76-0515249

REMIT-TO:
Presidio Networked Solutions Group, LLC
7701 Las Colinas Ridge #600,
Irving, TX 75063
Phone: 469-549-3800

CUSTOMER ORDERS:
Stephanie Tadevic 
Phone: 713-795-2048
Cust Srvc/ESCALATIONS:
Stephanie Tadevic 
Phone: 713-795-2048
Red River Technolgy LLC
21 Water Street, Suite 500
Claremont, NH 03743
Phone: 603-448-8880
Toll Free: 800-769-3060
Fax: 603-448-8844
Federal ID#: 02-0483341
REMIT-TO:
Red River Technology LLC
PO Box 780924
Philadelphia, PA  19178-0924

CUSTOMER ORDERS:
Chris Butler
Phone:  512-817-5335
Cust Srvc/ESCALATIONS:
Phill Wieser
Phone:  703-880-9792
Seamless Advanced Solutions, LLC
12600 Hill Country Blvd.
Bee Cave, TX 78738
Phone: 512-329-2625
Fax: 512-572-8552
Federal ID#: 82-1924508
REMIT-TO:
Ivy Sheppard
7786 Blankenship Drive
Houston, TX 77055
Phone: 512-329-2625

CUSTOMER ORDERS:
Megan Snow
Phone: 512-329-2625
Cust Srvc/ESCALATIONS:
Megan Snow
Phone: 512-329-2625
Sequel Data Systems, Inc.
11824 Jollyville Rd., Suite 400
Austin, TX 78759
Phone: 512-918-8841
Fax: 512-519-7868
Federal ID#: 74-2678386
REMIT-TO:
Jonathan Clifton
11824 Jollyville Rd., Suite 400
Austin, TX 78759
Phone: 512-994-3562

CUSTOMER ORDERS:
Daniel Pirek
Phone: 713-904-7501
Cust Srvc/ESCALATIONS:
Daniel Pirek
Phone: 713-904-7501
SHI International Corp
1301 South Mopac Expressway, Suite 375
Austin, TX 78701
Phone: 800-870-6079
Toll Free: 800-870-6079
Fax: 512-732-0232
Federal ID#: 22-3695478
REMIT-TO:
Keith Markowski 
PO Box 847434
Dallas, TX 75284-7434
Phone: 800-870-6079 ext. 8688846

CUSTOMER ORDERS:
State of Texas Team 
Phone: 800-870-6079
Cust Srvc/ESCALATIONS:
State of Texas Team 
Phone: 800-870-6079 ext. 8685908
Pivot Technology Solutions, DBA Sigma Solutions Inc
607 E. Sonterra Blvd., Ste. 250
San Antonio, TX 78258
Phone: 210-348-9876
Fax: 210-348-9124
Federal ID#: 90-0823608
REMIT-TO:
Accounts Payable
422 E. Ramsey Road
San Antonio, Texas 78216
Phone: 210-348-9876

CUSTOMER ORDERS:
Kristan Crawford
Phone: 210-348-9876
Cust Srvc/ESCALATIONS:
Kristan Crawford
Phone: 210-348-9876
Sirius Computer Solutions, Inc.
10100 Reunion Place, Suite 500
San Antonio, TX 78216
Phone: 210-369-8000
Toll Free: 800-460-1237
Fax: 866-313-0960
Federal ID#: 74-2836721

REMIT-TO:
Phyllis Byrd 
10100 Reunion Place, Suite 500
San Antonio, TX 78216
Phone: 210-369-0617

CUSTOMER ORDERS:
Phyllis Byrd 
Phone: 210-369-0617

Cust Srvc/ESCALATIONS:
Phyllis Byrd 
Phone: 210-369-0617
Sology Inc.
850 E Arapaho Rd Suite 210
Richardson, TX 75081
Phone: 972-792-9300
Toll Free: 866-684-6073
Fax: 972-792-9301
Federal ID#: 26-2044766
REMIT-TO:
Sology Solutions
850 E Arapaho Rd Suite 210
Richardson, TX 75081

CUSTOMER ORDERS:
Stephen Somers
Phone: 972-792-9300
Cust Srvc/ESCALATIONS:
Stephen Somers
Phone: 972-792-9300
Splendid Technology Services, LLC
1100 Jupiter Road, Suite 130
Plano TX 75074
Phone: 972-999-2135
Toll Free: 972-999-2135
Fax: 469-621-4549
Federal ID#: 27-0110043
REMIT-TO:
1100 Jupiter Road, Suite 130
Plano TX 75074
Phone: 972-999-2135
CUSTOMER ORDERS:
Brad Madison
Phone: 972-999-2135
Cust Srvc/ESCALATIONS:
Brad Madison
Phone: 972-999-2135
Stacklynk
329 Commerce Street Centerville
Centerville, TX 75833
Phone: 979-353-2800
Fax: 979-353-2801
Federal ID#: 82-0729550
REMIT-TO:
Marcus Harold
1902 CR 392
Houston, TX 77060
Phone: 979-353-2800

CUSTOMER ORDERS:
Marcus Harold
Phone: 979-353-2800
Cust Srvc/ESCALATIONS:
Drew Hollis
Phone: 979-353-2800
Tanches Global Management Inc.
10804 Roark Road
Houston TX 77099
Tel: 281-826-2437
Fax: 281-503-7123
FED ID # 76-0581657
REMIT-TO:
Tanaz Choudhury
10804 Roark Road
Houston TX 77099
Phone: 281-826-5105

CUSTOMER ORDERS:
Tanaz Choudhury
Phone: 281-7826-5105
Cust Srvc/ESCALATIONS:
Tanaz Choudhury
Phone: 281-7826-5105
Technology for Education, LLC dba TFE and TFEConnect
658 Alliance Parkway
Hewitt, TX 76643
Phone: 254-741-2450
Toll Free: 888-902-5563
Fax: 254-299-1396
Federal ID#: 74-2879405
REMIT-TO:
Accounting
658 Alliance Parkway
Hewitt, TX 76643
Phone: 254-741-2464

CUSTOMER ORDERS:
Cassandra Counts
Phone: 254-741-2462
Cust Srvc/ESCALATIONS:
Cassandra Counts
Phone: 254-741-2462
Thomas Gallaway Corporation dba Technologent
100 Spectrum Center Drive #700
Irvine, CA 92618
Phone: 800-752-9812
Toll Free: 800-752-9812
Fax: 949-716-9600
Federal ID#: 04-3589773
REMIT-TO:
Tammy Cooper
100 Spectrum Center Drive #700
Irvine, CA 92618
Phone: 949-716-9500

CUSTOMER ORDERS:
Jana Lunn
Phone: 469-304-2174
Cust Srvc/ESCALATIONS:
Lori Manning
Phone: 469-304-2179
Verizon Sourcing, LLC
1 Verizon Way
Basking Ridge, NJ
Phone: 221-521-92280
Toll Free: 800-837-4966
Fax: 215-219-2280
Federal ID#: 13-2745892
REMIT-TO:
Verizon Business - C/O Nick Beachler
701 Brazos St
Austin, TX 78701
Phone: 512-962-0370

CUSTOMER ORDERS:
Tory Anderson
Phone: 940-257-7318
Cust Srvc/ESCALATIONS:
Lori Molina
Phone: 714-586-7542
World Wide Technology
1 World Wide Way
St. Louis, MO 63146
Phone: 314-919-1400
Toll Free: 800-432-7008
Federal ID#: 43-1912895
REMIT-TO:
Carol Harting
1 World Wide Way
St. Louis, MO 63146
Phone: 314-995-6103

CUSTOMER ORDERS:
Carol Harting
Phone: 314-995-6103
Cust Srvc/ESCALATIONS:
Carol Harting
Phone: 314-995-6103
Zones, LLC
1102 15th Street SW, Suite 102
Auburn, WA 98001
Phone: 253-205-3000
Toll Free: 800-381-9663
Fax: 253-205-2586
Federal ID#: 91-1431894
REMIT-TO:
Megan Hood
1102 15th Street SW, Suite 102
Auburn, WA 98001
Phone: 253-205-3329

CUSTOMER ORDERS:
Jade Jacobson
Phone 253-205-3586
Cust Srvc/ESCALATIONS:
Jade Jacobson
Phone 253-205-3586

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Eligible Users: Texas Government Code sets out the eligible customers who can purchase technology products/services through the Cooperative Contracts Program. They include:

Scope of Offerings:
A. Products: Cisco Hardware and Software, including Cloud Offers as classified under the following categories: Cisco Core & Compute, Cisco Market, and Cisco Net.

B. Services:

  • Smart Net Total Care
  • Other Technical, Maintenance and Support Services (not under Smart Net Total Care)
  • Cisco Services (formerly known as Advanced Services)
  • Training
  • Limited Reseller/Partner Services (subject to Cisco’s approval)

Contract (Minimum) Discounts: Please see Appendix C, Pricing Index *.

*The discounts listed in Appendix C, Pricing Index are the minimum guaranteed contract pricing. The Authorized Resellers must provide, at a minimum, those contract discounts as set forth in Appendix C and cannot offer less favorable pricing discounts than the contract discounts. Notwithstanding the foregoing, the Authorized Resellers may offer any additional, incremental discounts to any eligible users under the DIR-TSO-4167 contract and such additional discounts if offered, may be provided at the discretion and as the sole legal obligation of the Authorized Resellers.

Shipping & Delivery: FOB Customer’s Destination. If the Customer requests expedited or special delivery, Customer will be responsible for any charges for expedited or special delivery.

Refurbished Equipment: Available

Leasing: Available. See Appendix F and Appendix G per Amendment 1.

State Administrative Fee: 0.75% of the net purchase price.

Warranty and Returns: Cisco Product Warranties and Return Policy

Minimum Guaranteed Discounts*: See Appendix C, Pricing Index

*The discounts listed in Appendix C, Pricing Index are the minimum guaranteed contract pricing. The Authorized Resellers must provide, at a minimum, those contract discounts as set forth in Appendix C and cannot offer less favorable pricing discounts than the contract discounts. Notwithstanding the foregoing, the Authorized Resellers may offer any additional, incremental discounts to any eligible users under the DIR-TSO-4167 contract and such additional discounts if offered, may be provided at the discretion and as the sole legal obligation of the Authorized Resellers.

Cisco Systems, Inc. ("Cisco") requires Purchase Orders to be processed through our Authorized Resellers. Customers (Authorized Purchasers) may select any of the Authorized Resellers.

Purchase Order Instructions

  1. Select one of the Authorized Resellers.
  2. Issue the Purchase Order directly to the selected Authorized Reseller.
  3. Reference the Price Contract DIR-TSO-4167 on your Purchase Order.
  4. Include the following contact info: Your customer name and phone number, "Ship To" and "Bill To" addresses.

Authorized Resellers will directly ship the orders placed to the identified ""Ship To"" address(es). Customers will then be invoiced directly by the Authorized Resellers. Payments must be made in accordance with the terms of Price Contract DIR-TSO-4167.

Warranty Terms

Please refer to Cisco's Standard Warranty Terms.

Repair or Replacement of Products

Please directly contact the Authorized Reseller who processed your original Purchase Order for the Cisco Products. Subject to the Cisco warranty terms, the Authorized Reseller will work with you and Cisco on the matter.

For any questions or inquiries regarding this contract, please send an email Email Icon with the following details:

  • Full Name
  • Company
  • Title
  • Email Address
  • Related Participating State(s) inquiry is referencing
  • Detailed inquiry/request

For any SKU related questions or inquiries, please complete the SKU Request Form.

Reporting - Web Portal

Cisco TX Sales Contact:

Cisco TX Channels Contact:

TX DIR Contact:

Cisco Technical Assistance: