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DoD Joint Enterprise Level Agreement (JELA)

About the DOD JELA

The Defense Information Technology Contracting Organization (DITCO) entered into a Joint Enterprise License Agreement (JELA) with Cisco for enterprise-wide technical support and services in June 2019.

Through this JELA, all Department of Defense (DOD) organizations that enroll in the contract have access to Cisco Smart Net Total Care for all eligible Cisco branded equipment. Additional services include access to technical education, High Touch Technical Services, and Network Consulting support. All DOD organizations are eligible to enroll in this contract.

The DOD JELA contract number is HC1084-19-D-0004. As Delivery Orders are issued for new enrollee organizations, Cisco will assign a unique Smart Net Total Care (SNTC) contract number for use and access to support.

For More Information

If your DOD organization is enrolled in the JELA, you can find additional information at: https://gs-pubtools.cisco.com/awiki/.

To access this portal:

  1. You must have a Cisco.com ID that is associated with the JELA contract.
  2. You must obtain prior approval before you can log in.

If you need assistance with these steps, send an email request from your official account to one of the following: