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Webex Calling Competitive Comparison

Webex Calling

Microsoft Team/SFB

RingCentral

8x8

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Market Share and Recognition

Vendor Cloud Calling Market Share (Cisco Cloud Calling)57% (Market Leader)Includes users of all Cisco cloud-based PBX calling offers and channels<1%<4%<1%
Includes users of all Cisco cloud-based PBX calling offers and channels
Vendor On Premises Market Share (Cisco Calling)45% (Market Leader)Includes all Cisco premise-based PBX users<2%N/ANo offerN/ANo offer
Includes all Cisco premise-based PBX users No offerNo offer

Completeness of Experience

Complete native vendor suite for calling, meetings, teams, contact center and devicesComplete solution with tight integrations between Webex Calling, Meetings, Teams, Devices and Contact Center.Third party contact center applications, phones and gatewaysThird party for meetings and contact centerThird party devices
Complete solution with tight integrations between Webex Calling, Meetings, Teams, Devices and Contact Center.Third party contact center applications, phones and gatewaysThird party for meetings and contact centerThird party devices
Interoperable across entire collaboration suite included unified client, phones, headsets, video end points and co-creation devices
Unified client experience for calling, meetings and teamsLimitedDisparate experiences if users have Skype for Business calling on premises but use Teams for other features.LimitedSeparate calling and meetings applications with separate UX
Disparate experiences if users have Skype for Business calling on premises but use Teams for other features.Separate calling and meetings applications with separate UX
Integrated Device Portfolio (Phones, Headsets, Video End Points)Rely on third party devicesRely on third party devicesRely on third party devices
Rely on third party devicesRely on third party devicesRely on third party devices
Integrated Co-Creation Devices (Whiteboard)Rely on third party devicesRely on third party devices
Rely on third party devicesRely on third party devices
Cognitive pairing between devices and apps with AI and proximity awareness​AI and proximity awareness adds intelligence and automation to collaboration experiences.LimitedLimitedLimited
AI and proximity awareness adds intelligence and automation to collaboration experiences.
Cognitive Collaboration – advanced AI for meetings participants​Webex Meetings includes People Insights delivering comprehensive, real-time business and professional profiles of meeting participants within the meetings experience.
Webex Meetings includes People Insights delivering comprehensive, real-time business and professional profiles of meeting participants within the meetings experience.
Contact CenterLimitedThird party handoff
Third party handoff
Integrated Calling Quality Service Assurance Tools IncludedWebex Calling provides the ability for the partner and or customer to view site by site media quality. Browser based pre-qualification bandwidth and port testing tool also included.Only shows percentage of good, bad, or marginal calls. No drill down.
Webex Calling provides the ability for the partner and or customer to view site by site media quality. Browser based pre-qualification bandwidth and port testing tool also included.Only shows percentage of good, bad, or marginal calls. No drill down.
Specialized Large Enterprise Solutions – Optional Single Instance ArchitectureHCS offers customers the option of single instance architecture if desired.
HCS offers customers the option of single instance architecture if desired.

Cloud Migration Flexibility

Offer On-Premises, Cloud, and Hybrid solutionsSupports any mix of on-premises and cloud solutions, offering a flexible and elegant migration path to the cloud.Cloud only. Have announced end-of-life for legacy on-premises solutions.Cloud onlyCloud only
Supports any mix of on-premises and cloud solutions, offering a flexible and elegant migration path to the cloud.Cloud only. Have announced end-of-life for legacy on-premises solutions.Cloud onlyCloud only
Customer on-premises investments protected through cloud transitionProtection of licenses (Flex Plan) and devices (IP phone firmware upgrades ncluded in Flex Plan for specific Cisco devices).Cloud only. Have announced end-of-life for legacy on-premises solutions.Cloud onlyCloud only
Protection of licenses (Flex Plan) and devices (IP phone firmware upgrades ncluded in Flex Plan for specific Cisco devices).Cloud only. Have announced end-of-life for legacy on-premises solutions.Cloud onlyCloud only

Public Telephone Network Connectivity (PSTN)

Bring Your Own PSTN Option
Tools to reduce PSTN costs and wideband audio usageWith Webex Edge Audio: Decouples PSTN from Webex to create a VoIP path for Cisco Unified Communications Manager registered devices. Uses company’s own PSTN for other devices with no change in user behavior.
With Webex Edge Audio: Decouples PSTN from Webex to create a VoIP path for Cisco Unified Communications Manager registered devices. Uses company’s own PSTN for other devices with no change in user behavior.
Retain your trusted service provider or VAR partnerLimitedLimitedLimited

Support

End to End Customer SupportRobust solution support for entire portfolio including calling, meetings, teams and devices.LimitedRely on third party devicesLimitedRely on third party devicesLimitedRely on third party devices
Robust solution support for entire portfolio including calling, meetings, teams and devices.Rely on third party devicesRely on third party devicesRely on third party devices
Single administrative login for calling, meetings, teams, phones and headsetsAll applications, provisioning and configuration done through a single pane of glass with Control Hub.Third party devices for phones and headsets. Limited support in MS Portal.Rely on third party devicesRely on third party devices
All applications, provisioning and configuration done through a single pane of glass with Control Hub.Third party devices for phones and headsets. Limited support in MS Portal.Rely on third party devicesRely on third party devices

Government Solutions

FedRAMP Certified Cloud Calling OfferHCS-G Offer
HCS-G Offer
Integrated FedRAMP Certified Meetings SolutionWebex Meetings
Webex Meetings

 

Read the 2019 Aragon report