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EOL13394 - Amended
Cisco announces the end-of-sale and end-of-life dates for Cisco Spark Call.
In order to ensure customers the best collaboration experience, Cisco announces a modification to the end-of-support dates for Cisco Spark Call from April 27, 2024, to January 31, 2022. Cisco will assist customers with a mid-contract modification to Webex Calling or the Webex Suite and will continue to provide no-cost migration services. With this change, customers will have access to the recently announced Nomadic E911 feature included in Webex Calling that will enable customers to comply with the RAY BAUM’S act that goes into effect January 6th 2022.
Contact your partner or a Cisco sales representative by emailing CallingMigration@cisco.com to get started with your transition to the latest version of Webex Calling.
Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Table 1. End-of-life milestones and dates for Cisco Spark Call
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
October 27, 2020 |
| End-of-Sale Date |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 27, 2021 |
| End of Change/Renewal Date: |
The last date to Renew or Add to an existing subscription. |
January 31 ,2022 |
| Last Date of Support: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
January 31 ,2022 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-FLEX-EA-C-COMMON |
Common Area Add-on (2) |
No Replacement |
- |
- |
| A-FLEX-EASL1 |
EntW Calling fka Spark Call Tier 1 (2) |
No Replacement |
- |
- |
| A-FLEX-EASL1-AUM |
EntW Calling fka Spark Call Tier 1 purch w AU Meetings (2) |
No Replacement |
- |
- |
| A-FLEX-EASL1-EAM |
EntW Calling fka Spark Call Tier 1 purch w EntW Meetings (2) |
No Replacement |
- |
- |
| A-FLEX-EASL2 |
EntW Calling fka Spark Call Tier 2 (2) |
No Replacement |
- |
- |
| A-FLEX-EASL2-AUM |
EntW Calling fka Spark Call Tier 2 purch w AU Meetings (2) |
No Replacement |
- |
- |
| A-FLEX-EASL2-EAM |
EntW Calling fka Spark Call Tier 2 purch w EntW Meetings (2) |
No Replacement |
- |
- |
| A-FLEX-EASL3 |
EntW Calling fka Spark Call Tier 3 (2) |
No Replacement |
- |
- |
| A-FLEX-EASL3-AUM |
EntW Calling fka Spark Call Tier 3 purch w AU Meetings (2) |
No Replacement |
- |
- |
| A-FLEX-EASL3-EAM |
EntW Calling fka Spark Call Tier 3 purch w EntW Meetings (2) |
No Replacement |
- |
- |
| A-FLEX-NU-C-COMMON |
NU Common Area Add-on (2) |
No Replacement |
- |
- |
| A-FLEX-NUSL1 |
NU Calling fka Spark Call Tier 1 (2) |
No Replacement |
- |
- |
| A-FLEX-NUSL1-AUM |
NU Calling fka Spark Call purchase w AU Meetings (2) |
No Replacement |
- |
- |
| A-FLEX-NUSL1-EAM |
NU Calling fka Spark Call purchase w EntW Meetings (2) |
No Replacement |
- |
- |
| A-SPK-AU-CLDCALL1 |
Cloud Calling (2) |
No Replacement |
- |
- |
| A-SPK-AU-CLDCALL2 |
Cloud Calling (2) |
No Replacement |
- |
- |
| A-SPK-AU-CLDCALL3 |
Cloud Calling (2) |
No Replacement |
- |
- |
| A-SPK-EMP-CLDCALL |
Cloud Calling (2) |
No Replacement |
- |
- |
| A-SPK-EMP-CLDCALL1 |
Cloud Calling (2) |
No Replacement |
- |
- |
| A-SPK-EMP-CLDCALL2 |
Cloud Calling (2) |
No Replacement |
- |
- |
| A-SPK-EMP-CLDCALL3 |
Cloud Calling (2) |
No Replacement |
- |
- |
| A-SPK-NONKW-CLD |
Cloud Public Space License |
No Replacement |
- |
- |
| A-SPK-NU-CLDCALL |
Cloud Calling (2) |
No Replacement |
- |
- |
| A-SPK-NU-CLDCL-INT |
Basic Cloud Calling Introduction |
No Replacement |
- |
- |
| A-SPK-AU-C |
Cloud Calling & Advanced Meetings (1) |
No Replacement |
- |
- |
| A-SPK-EMP-C1 |
Cloud Calling and Business Messaging (1) |
No Replacement |
- |
- |
| A-SPK-EMP-C3 |
Cloud Calling & Advanced Meetings (1) |
No Replacement |
- |
- |
| A-SPK-NU-C1 |
Cloud Calling and Business Messaging (1) |
No Replacement |
- |
- |
| A-SPK-NU-C3 |
Cloud Calling, Business Messaging, and Adv Meetings (1) |
No Replacement |
- |
- |
| A-SPK-EDU-S-COMMON |
Cloud Calling Excess Common Area Licenses (2) |
No Replacement |
- |
- |
| A-SPK-EDUEC-CALL-C |
Cloud Calling & Advanced Meetings (1) |
No Replacement |
- |
- |
| A-SPK-EDUEC-SCALL |
Cloud Calling (2) |
No Replacement |
- |
- |
Cisco Spark Call subscriptions should be migrated to the latest Webex Calling services in the Cisco Collaboration Flex Plan as detailed here: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/webex-suite-og.html. In order to avoid a service disruption, contact your partner or a Cisco sales representative by emailing CallingMigration@cisco.com to get started with your transition to the latest version of Webex Calling.
Spark Call: End of support for new IP phone purchases
What: Newly purchased phones may not be compatible with Spark Call service. Currently deployed phones will continue to be supported until the Spark Call End of Support date. See the table below for impacted phone models.
Why: Newly purchased phones may come with new hardware revisions that require minimum software version that is not compatible or supported with Spark Call.
Impacted devices and recommended mitigation:
Customers are encouraged to migrate to Webex Calling service as soon as possible. New IP phone purchases for use with Spark Call service will not be supported. Mitigation options for previously purchased phones:
| Phone models |
Impacted? |
Mitigation |
| 7811, 7832, 8845, 8865 |
No |
N/A |
| 8811, 8841, 8851, 8861 |
Yes – HW V15 and later |
Follow the instructions in this field notice for previously purchased phones. |
| 7821, 7861 |
Yes - HW V20 and later |
|
| 7841 |
Yes - HW V18 and later |
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.