Until Accedian customer data is migrated into Cisco, Accedian partners and customers use existing support processes for products purchased from Accedian. Use Cisco support tools for products purchased from Cisco.
We value your business and are excited that Accedian products and services (now Cisco Provider Connectivity Assurance) are available to order and renew on the Cisco global price list. We take pride in offering you award winning support tools, hardware and software support, access to Cisco technology experts, and an extensive knowledge base.
For products purchased from Accedian customers and partners will continue to access technical support using Accedian tools and processes.
Important Note: In June 2025, Accedian active service agreements will begin to be migrated into Cisco’s installed base and integrated into the support and renewals management tools and processes. Once migrated, Accedian customers will receive an email communication with their new contract numbers, and information on how to open and track support cases and renew services.
Note: Customers must have their Cisco service contract number or subscription number, product family, and a Cisco.com user ID when opening a case.
The Cisco Service Access Management Tool (SAMT) enables Cisco partners and customers to manage access to the services provided by their contracts, and ensure only authorized users get access.
There are two ways to determine who has access to these services: Bill to ID or Contract Number.
Learn more about the Cisco Service Access Management Tool
For products purchased from Accedian, customers and partners will continue to access technical support using Accedian tools and processes.