Accedian

Services and Support for Integration

A single, seamless interface for Accedian (now Cisco Provider Connectivity Assurance) customers to open and manage service requests.

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We value your business and are excited that Accedian products and services (now Cisco Provider Connectivity Assurance) are available to order and renew on the Cisco global price list. We take pride in offering you award winning support tools, hardware and software support, access to Cisco technology experts, and an extensive knowledge base.

Important Note: Accedian active service agreements were migrated into Cisco’s installed base and integrated into the support and renewals management tools and processes. Accedian customers received an email communication with their new contract numbers, and information on how to open and track support cases through Cisco's Technical Assistance Center (TAC), as well as renew. 

Customers and partners should open technical support cases using Cisco TAC and renew products and services using Cisco tools and processes.

Resources

For Cisco Provider Connectivity Assurance products purchased from Cisco and/or Accedian customers with migrated contracts

Create a Technical Assistance Center (TAC) Request

  • To open a TAC request, you must first register for a Cisco.com user ID. Your contract number or subscription must be associated with a Cisco.com user ID. You can do so by visiting the "Access" tab in your Cisco Account Profile. If you don't know your contract number, please contact your Cisco account representative.
  • Once you have a Cisco.com user ID, you can initiate a case online or contact the TAC by phone:

Note: Customers must have their Cisco service contract number or subscription number, product family, and a Cisco.com user ID when opening a case.

Renewals

You may manage service renewals, quoting, and contract management activities online via the Cisco Commerce Workspace - Renewals (CCW-R).

Access your Cisco contract numbers

  1. Access your contract numbers in Cisco Commerce Workspace - Renewals (CCW-R) to search for contract numbers using parameters like Serial Number, PAK Number, Contract Bill to ID, or Contract Number." and then have "Cisco Commerce Workspace - Renewals (CCW-R)

Manage Access to Cisco Services

The Cisco Service Access Management Tool (SAMT) enables Cisco partners and customers to manage access to the services provided by their contracts, and ensure only authorized users get access. 

There are two ways to determine who has access to these services: Bill to ID or Contract Number.

  • To manage access by Bill to ID, the Bill to ID must be in an individual's Cisco.com profile and selected (enabled) for support access. This will ensure that all the Contracts under the Bill to ID can be utilized for service.
  • To manage access by Contract Number, a Contract Number must be in an individual's Cisco.com profile in order for that individual to be able to obtain service.

Learn more about the Cisco Service Access Management Tool

Legacy Accedian customers with active service contracts have been migrated into Cisco; therefore, customers should use Cisco TAC for support.

Note: the Accedian technical support channels below will be decommissioned on April 30, 2026.