Cisco Webex Wireless Phone 800 Series Data Sheet

Data Sheet

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Updated:October 14, 2022

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Updated:October 14, 2022
 

 

Cisco Webex Wireless Phones 840 and 860 deliver enterprise-grade voice over IP via wireless smartphones to enable mobility-based productivity.

Product overview

The Cisco Webex Wireless Phone 800 Series delivers enterprise-grade voice over IP via wireless, handheld devices. The Webex Wireless Phones provide an application platform that enables third-party applications in a variety of enterprise environments, including healthcare, retail, and manufacturing. These environments require a device that can withstand abuse, while simultaneously enabling users to access information and collaborate quickly and securely with other team members. Webex Wireless Phones deliver security with AES encryption that ensures secure voice-over-Wi-Fi functionality.

The 800 series phones are built to leverage Cisco Unified Communications Manager for call control. Users can take advantage of common enterprise voice features like conference, transfer, and call park. Administrators will relish the ability to manage productivity-enhancing applications through Cisco Meraki Enterprise Mobility Management (EMM) or alternately through other third-party EMM providers. Users will achieve new levels of success through collaboration applications like Cisco Webex Teams, which is included in the phones.

Features and benefits

Table 1 outlines some of the key features and benefits of the Webex Wireless 800 Series Phones.

Table 1.        Features and benefits

Feature

Benefit

Android Operating System 10

Enables administrators to control and manage applications deployed to the phones to enable employee productivity

MIL SPEC 810G

Withstands drops to deliver peace of mind and investment protection

IP68 rated hardware (860)

Provides ruggedized hardware that withstands dust and water damage in harsh environments

Hot-swappable battery (860)

Facilitates users to swap batteries in the field without a device restart, providing 100% device uptime

Barcode scanner (optional)

Supports various retail, healthcare, and manufacturing use cases that require barcode scanning

Licensing

The Cisco Webex Wireless Phone 840 and 860 require an Enhanced User Connect License (UCL) or a Cisco Unified Workspace License (UWL) in order to register to Cisco Unified Communications Manager.

Product specifications

Table 2 shows the detailed product specifications for each model of the Webex Wireless 800 Series Phones.

Table 2.        Product specification and hardware features

Hardware feature

Cisco Webex Wireless Phone 860 (CP-860)

Weight

204g, 214g (scanner)

Dimensions

153 x 76 x 12 mm

Battery

Hot-swappable, 3000 mAh

Input power

100 to 240 VAC, ~0.5A, and 50 to 60 Hz AC adapters (by geographical region)

Processor

1.8/2.2 GHz Octa-core, 64-bit processor

Camera

13 MP rear with flash, 8 MP front

Memory

4 GB

Storage

64 GB

Radio frequency standards

2.4 and 5 GHz; 802.11 a/b/g/n/d/h/i/k/r/u/ac

Bluetooth

5.0 LE

Display

5.2-inch 1080x1920, Gorilla glass multi-touch screen

Buttons

Power, alarm, volume up/down, 2 user-programmable

Operating temperature

32 to 104° F (0 to 40° C)

Storage temperature

-22 to 140° F (-30 to 60° C)

Relative humidity

10% to 95% (noncondensing)

Interfaces

USB-C, 3.5 mm audio, NFC (ISO 14443, Tag Types 1-5), fingerprint scanner

Sensors

  Accelerometer
  Gyroscope
  Magnetometer (compass)
  ALS/proximity

Durability

Ingress Protection Standard IP68 – protects against dust ingress

Waterproof – survives water submersion of more than 1 meter for 30+ minutes

MIL-STD-810G drop testing - survives 78 1.8 meter drops onto a steel plate

 

Hardware Feature

Cisco Webex Wireless Phone 840 (CP-840)

Weight

180g, 200g (scanner)

Dimensions

133 x 66 x 13 mm

Battery

Swappable, 3040 mAh

Input power

100 to 240 VAC, ~0.5A, and 50 to 60 Hz

AC adapters (by geographical region)

Processor

1.8 GHz Octa-core, 64-bit processor

Camera

8 MP rear with flash, 2 MP front

Memory

3 GB

Storage

32 GB

Radio frequency standards

2.4 and 5 GHz; 802.11 a/b/g/n/d/h/i/k/r/u/ac

Bluetooth

4.2

Display

4.0-inch 800x480, Dragontrail glass multi-touch screen

Buttons

Power, alarm, volume up/down, 2 user-programmable

Operating temperature

14 to ° F (-10 to 122° C)

Storage temperature

-40 to 178° F (-40 to 70° C)

Relative humidity

10% to 95% (noncondensing)

Interfaces

USB-C, 3.5 mm audio, NFC (ISO 14443, Tag Types 1-5)

Sensors

  Accelerometer
  Gyroscope
  Magnetometer (compass)
  ALS/proximity

Durability

Ingress Protection Standard IP65 – protects against dust ingress

Water-resistant – resists water splashed on device

MIL-STD-810G drop testing – survives multiple 1.8 meter drops onto a steel plate

Software Features

Table 3.        Software features

Software Feature

Details

Calling Features

+Dialing

Adjustable ringing and volume levels

Adjustable display brightness and timeout

Audible and vibrating ringers

Auto Answer

Automatic keypad lock

Auto-detection of headset and auto-answer from headset (BT)

Call forward

Call forward notification

Callback

Call history lists

Call park

Call reject

Call timer

Call waiting

Caller ID

Corporate directory

Conference

Do Not Disturb (DND)

Extension Mobility

Extension Mobility Cross Cluster

Failover, Fallback, Redundancy, Resiliency

Forced authorization and client matter codes

G.711u, G.711a, G.722, G.729a, and OPUS Codecs

Hold/Resume

Hunt group login/logout

Immediate divert

Merge

Multiple Lines

Music On Hold (MoH, non-multicast)

Message Waiting Indication (MWI)

Mute

Redial

Network profile support via EMM/MDM

Shared Lines

Support for Mutual-auth TLS

Configuration Management (EMM Alternative)

Synchronization of Contacts Through CUCM

Iterative contact search

Network Hold

Noise Cancellation

Pre-dialing before sending

Personal directory

Time and date display

Phone app Reset and Restart through CUCM

SIP Digest Authentication

SIP Using TCP

Speed Dial (on-phone configuration)

Transfer: Announced, Blind

Visual Voicemail

Codecs

  Opus
  G.711a, G.711u
  G.722
  G.729a

Protocol

Session Initiation Protocol (SIP)

Call Control

Cisco Unified Communications Manager 11.5(1)SU8, 12.5(1)SU3, 14.0(1)

Webex Calling with version 1.6 firmware or later

Security Features

WPA2-Personal, WPA2-Enterprise with 802.1X (EAP-TLS, PEAP and EAP-TTLS) with Opportunistic Key Caching (OKC), Cisco Client Key Management (CCKM) and 802.11r (Fast Transition) Secure Real-Time Transport Protocol, PCI Compliance

Configuration Options

  Manual or Dynamic Host Configuration Protocol (DHCP)
  Support for online firmware upgrades using Trivial File Transfer Protocol (TFTP)
  Domain Name Service (DNS)
  Simple Network Time Protocol (SNTP)
  Lightweight Directory Access Protocol (LDAP)
  XML and XHTML

Application Platform

Android OS 10

Barcode

Barcode scanner and configuration application for devices configured with barcode scanner hardware (840S and 860S)

Battery Life

Provides details including current charge level, health and number of charge cycles completed

Buttons

Hardware button action customization

Call Quality

Provides Wi-Fi access metrics and preference options

Cisco Phone

Native dialer application that registers to Cisco Unified Communications Manager for calling purposes

Custom Settings

Device customization options that can be configured by a user or administrator

Emergency

Configuration and calling for emergency situations

Logging

Management of diagnostic information by the system administrator

Push-To-Talk (PTT)

Provides PTT radio multicast communication when configured via the appropriate multicast address for broadcast traffic

System Updater

Enables phone firmware updates

Web API

Application developer interface for external services and integration with XML applications

User Localization

Danish

Dutch

English (UK)

English (US)

Finnish

French (Canada)

French (France)

German

Hungarian

Italian

Norwegian

Portuguese (Brazilian)

Spanish (Spain)

Spanish (Columbia)

Portuguese (Portugal)

Slovenian

Russian

Swedish

Geographic Availability

Albania

Australia

Austria

Belgium

Bosnia and Herzegovina

Bulgaria

Canada

Cyprus

Czech Republic

Denmark

Egypt

Estonia

Finland

France

Germany

Gibraltar

Greece

Greenland

Hungary

Iceland

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Monaco

Montenegro

Netherlands

New Zealand

North Macedonia

Norway

Poland

Portugal

Qatar

Romania

Saudi Arabia

Slovakia

Slovenia

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

United States

Wireless Features

The Cisco Webex Wireless Phones support a multitude of wireless features including frequencies, channels and IEEE protocols. The details of wireless support are documented in the deployment guide.

Compliance Details

Table 4.        Compliance details

Category

Details

Compliance Markings

CE Markings per directives 2014/30/EU and 2014/35/EU and 2014/53/EU

Safety

ANSI/UL 62368-1-2019

CAN/CSA C22.2 No. 62368-1:19

EN 62368-1:2014,

EN 62368-1:2014/AC:2015

EN 62368-1: 2014 +A11: 2017

IEC 62368-1:2014

AS/NZS 62368.1:2018

IEC 60529 (IP 54)

Electromagnetic Compatibility and Electromagnetic Interference (EMC/EMI)

47 CFR Part 15 Class B

ICES-003 Class B

EN 55035:2017

AS/NZS CISPR 35:2016

CISPR 35:2016

VCCI Class B

EN 61000-3-2:2006,

EN 61000-3-2:2006/A1:2009,

EN 61000-3-2:2006/A2:2009

EN 61000-3-2:2014

EN 61000-3-3:2008

EN 61000-3-3:2013

EN 55035:2017

EN 61000-6-1:2007

EN 61000-6-3:2007,

EN 61000-6-3:2007/A1:2011/AC:2012,

EN 61000-6-3:2007/A1:2011

EN 300 386 V1.6.1

IEC 60601-1-2

Telecom

FCC Part 68 (CFR) (HAC)

NZ PTC 220 DR

AS/ACIF S004 and AS/ACIF S040 (Australia)

TIA 810-B and TIA 920-A

Canada-CS-03-HAC

Radio

USA: FCC Part 15.247 (2.4 GHz), FCC Part 15.407 (5 GHz), and FCC Part 2

Canada: RSS-210

Japan: ARIB STD-T66 (2.4 GHz), ARIB STD-T70, and T71 (4.9/5 GHz)

ETSI: EN 300 328 V2.1.1

EN 300 328 V2.2.2

EN 301 893 V1.8.1

EN 301 893 V2.1.1

AS/NZS 4268:2017 A1

Singapore:IMDA TS SRD

Hong Kong: HKTA1039

RF Exposure

OET-65C (01-01)

ANSI C95.1 (91)

RSS-102

ACA Radio Communications (Electromagnetic Radiation – Human Exposure) Standard 2003

EN 50360:2017

ETSI: EN 301 489-1

EN 301 489-3

EN 301 489-17

Ordering information

Cisco Webex Wireless Phones and accessories can be ordered through certified Cisco partners. Table 3 lists the part numbers available and the details about each part. For more information about ordering and product configuration, partners can visit the Cisco Ordering Home Page. (Use the new version of the Enterprise Phone Ordering Guide)

Table 5.        Webex Wireless Phone 840 power options

Overview

The 840 is sold as a phone and battery only, or as a phone, battery and charger bundle.

Power

The 840 is a mobile device that requires a charged battery in order to operate. The phone can be charged with the USB-C charger and cable that are supplied with the bundle or with one of the stand-alone desktop chargers. Both the USB-C charger and the desktop chargers can be ordered individually.

The single-unit phone and battery desktop chargers are sold without a power supply. Partners should order a desktop charger and a corresponding power supply for the appropriate region. The multi-charger ships with a charger.

Example: To charge a single phone in a desktop charger, order the CP-840-PH-DCHR= and one of the following power supplies:

  CP-840-DCHR-PS-AU= 
  CP-840-DCHR-PS-EU= 
  CP-840-DCHR-PS-NA= 
  CP-840-DCHR-PS-UK= 

Table 6.        Webex Wireless Phone 860 power options

Overview

The 860 is sold as a phone and battery only, or as a phone, battery and charger bundle.

Power

The 860 is a mobile device that requires a charged battery in order to operate. The phone can be charged with the USB-C charger and cable that are supplied with the bundle or with one of the stand-alone desktop chargers. Both the USB-C charger and the desktop chargers can be ordered individually.

The single-unit phone and battery desktop chargers are sold without a power supply. Partners should order a desktop charger and a corresponding power supply. The multi-charger base and bundles ship with a wall power cord to connect the base to wall power and does not require a separate power supply.

Example: To charge a phone or battery in a stand-alone desktop charger, order the CP-860-DCHR= and the CP-860-DCHR-PSU=

The multi-charger can be purchased as a bundle to charge 4 batteries and 4 phones, or in a separate configuration to charge 8 batteries. Additionally, the multi-charger base and desktop charger units can be purchased individually to create a purpose-built configuration.

Example: To charge 3 phones and 5 batteries in a multi-charger, order one(1) CP-860-MCHR=, three(3) CP-860-DCHR= and one(1) CP-860-BAT-DCHR=

Table 7.        Ordering information

Part #

Product description

CP-800-USBCH=

Cisco 800 USB Cable with WW Wall Charger

CP-840-BAT-MCHR=

Cisco 840 Multi-Charger for 6 Batteries with PSU

CP-840-BAT=

Cisco 840 Spare Battery

CP-840-BUN-K9

Cisco 840 WW Phone, Battery, Cable, Charger

CP-840-CLIP=

Cisco 840 Non-Scanner Rotating Belt Clip Holster

CP-840-DCHR-PS-AU=

Cisco 840 Desktop Charger AU Power Supply

CP-840-DCHR-PS-EU=

Cisco 840 Desktop Charger EU Power Supply

CP-840-DCHR-PS-NA=

Cisco 840 Desktop Charger NA Power Supply

CP-840-DCHR-PS-UK=

Cisco 840 Desktop Charger UK Power Supply

CP-840-DUAL-DCHR=

Cisco 840 Desktop Charger for 1 Phone and 1 Battery

CP-840-K9=

Cisco 840 WW Phone and Battery Only

CP-840-PH-DCHR=

Cisco 840 Desktop Charger for 1 Phone

CP-840-PH-MCHR=

Cisco 840 Multi-Charger for 6 Phones with PSU

CP-840S-BUN-K9

Cisco 840S WW Phone with Scanner, Battery, Cable, Charger

CP-840S-CLIP=

Cisco 840S Scanner Rotating Belt Clip Holster

CP-840S-HANDLE=

Cisco 840S Scanner Handle

CP-840S-K9=

Cisco 840S WW Phone with Scanner and Battery Only

CP-860-BAT-DCHR=

Cisco 860 Desktop Charger for Dual Batteries Only

CP-860-BAT-MCHR-BN

Cisco 860 Multi-Charger Bundle for 8 Batteries

CP-860-BAT=

Cisco 860 Spare Battery

CP-860-BUN-K9

Cisco 860 WW Phone, Battery, Cable, Charger

CP-860-CASE=

Cisco 860 Non-Scanner Case with Clip

CP-860-CLIP=

Cisco 860 Non-Scanner Clip

CP-860-DCHR-PSU=

Cisco 860 Desktop Charger WW Power Supply

CP-860-DCHR=

Cisco 860 Desktop Charger for Phone and Spare Battery

CP-860-K9=

Cisco 860 WW Phone and Battery Only

CP-860-MCHR-BN

Cisco 860 Multi-Charger Bundle for 4 Phones and 4 Batteries

CP-860-MCHR=

Cisco 860 Multi-Charger Base with Power Supply

CP-860S-BUN-K9

Cisco 860S WW Phone with Scanner, Battery, Cable, Charger

CP-860S-CASE=

Cisco 860 Scanner Case with Clip

CP-860S-CLIP=

Cisco 860 Scanner Clip

CP-860S-K9=

Cisco 860S WW Phone with Scanner and Battery Only

Warranty information

Cisco Webex Wireless Phones are covered by a Cisco standard 1-year replacement warranty. A Cisco Smart Net Total Care optional service agreement is available for the Cisco Webex Wireless Phone 840. The Cisco Webex Wireless Phone 860 cannot be covered by a Smart Net Total Care agreement. Cisco Webex Wireless Phone batteries and other accessories are covered by Cisco’s limited 90-day warranty. Approved warranty replacement for the Cisco Webex Wireless Phone 860 will be provided via new product order fulfillment within current product order lead-time.

Cisco environmental sustainability

Information about Cisco’s environmental sustainability policies and initiatives for our products, solutions, operations, and extended operations or supply chain is provided in the “Environment Sustainability” section of Cisco’s Corporate Social Responsibility (CSR) Report.

Reference links to information about key environmental sustainability topics (mentioned in the “Environment Sustainability” section of the CSR Report) are provided in the following table:

Sustainability topic

Reference

Information on product material content laws and regulations

Materials

Information on electronic waste laws and regulations, including products, batteries, and packaging

WEEE compliance

Cisco makes the packaging data available for informational purposes only. It may not reflect the most current legal developments, and Cisco does not represent, warrant, or guarantee that it is complete, accurate, or up to date. This information is subject to change without notice.

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