The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
EOL9701 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco TelePresence MX200 G1. The last day to order the affected product(s) is October 29, 2014. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-life milestones and dates for the Cisco TelePresence MX200 G1
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end of sale and end of life of a product is distributed to the general public. |
April 30, 2014 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
October 29, 2014 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
January 27, 2015 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
October 29, 2015 |
| End of Vulnerability/Security Support: |
The last date that Cisco Engineering may release a planned maintenance release or scheduled software remedy for a security vulnerability issue. |
October 31, 2019 |
| End of Routine Failure Analysis Date: |
The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect. |
October 29, 2015 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
October 29, 2015 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
January 24, 2019 |
| Last Date of Cloud Support: HW |
Cisco can no longer guarantee that the device will continue to function and connect to the Cisco Webex cloud which include impacts to calling features, services, applications, and management. When the device loses its cloud connection, it will happen without notice. |
October 31, 2019 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
October 31, 2019 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| ACC-MX200-42-KIT |
Cisco TelePresence MX200 42 Accessory Kit |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| ACC-MX200-42-KIT= |
Cisco TelePresence MX200 42 Accessory Kit |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-ATP-MX200-K9 |
ATP Demo Cisco TelePresence MX200 42 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-MX200-42-FSK |
Cisco TelePresence MX200 42 Floor Stand Option |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-MX200-42-FSK= |
Cisco TelePresence MX200 42 Floor Stand Option |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-MX200-42-K9 |
Cisco TelePresence MX200 42, PHD 1080p 4x, NPP, Touch, Mic |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-MX200-42-TSK |
Cisco TelePresence MX200 42 Table Stand Option |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-MX200-42-TSK= |
Cisco TelePresence MX200 42 Table Stand Option |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-MX200-42-WMK |
Cisco TelePresence MX200 42 Wall Mount Option |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-MX200-42-WMK= |
Cisco TelePresence MX200 42 Wall Mount Option |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-MX200-E-K9 |
Cisco TelePresence MX200 42 - Encrypted |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-MX200-E-K9= |
SPARE Cisco TelePresence MX200 42 - Encrypted |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-MX200-NE |
Cisco TelePresence MX200 42 -Non- Encrypted |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-MX200-NE= |
Cisco TelePresence MX200 42 -Non- Encrypted |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CTS-NAL-MX200 |
MX200 NAL label for China - for auto expand only |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| LIC-MX200-42-PR |
Cisco TelePresence MX200 42 PR Option |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customers are encouraged to migrate to the Cisco TelePresence MX200 G2. Information about this product can be found at: https://www.cisco.com/c/en/us/products/collaborationendpoints/telepresencemxseries/index.html.
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.
Customers may be able to continue to purchase the Cisco TelePresence MX200 G1 through the Cisco Refresh (certified remanufactured) program. Remanufactured units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Refresh program, go to: https://www.cisco.com/c/en/us/products/remanufactured.html.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/c/en/us/about/takeback-and-reuse/product-recycling.html.
For more Information about the Cisco TelePresence MX200 G2, visit https://www.cisco.com/c/en/us/products/collaboration-endpoints/telepresence-mx-series/index.html, or contact your local account representative.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.