Cisco Headset 320 Series Data Sheet
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The Cisco Headset 320 Series offers essential wired headsets with integrations into Cisco devices for easy setup. Equip with enhanced productivity features such as one button to join for Webex or Microsoft Teams.
Cisco Headset 321 and 322 and in-line USB controller
The Cisco® Headset 320 Series are affordable headsets that maximize your investment while providing the essentials for everyday office use. Featuring plug and play setup, clear audio, lightweight design, and a new one button to join experience that allows you to easily join a Webex or Microsoft Teams meeting.
Designed for workers who spend a lot of time wearing headsets at their desk and are looking to save time with productivity features like the Webex button.
The Headset 320 Series offers:
● Lightweight comfort that is ideal for extended wear.
● Uncompromised sound in a minimalistic form factor.
● Boom arm offers noise reduction in loud environments.
● Easy, intuitive user configuration experience when used with Cisco IP Phones, Webex, or Microsoft Teams.
● Flexible options for connecting to devices: Supports USB-A, USB-C, and RJ9 connections.
● Easy device management with Cisco Unified Communications Manager, Control Hub and Cisco collaboration endpoints.
● New Webex or Microsoft Teams button, available on USB models, offers a more efficient user experience.
Table 1. Features and benefits for Cisco Headset 320 Series
| Feature |
Description |
| Integrated serviceability |
Headsets are easier to deploy, manage, and service with Cisco collaboration services. Centrally manage policy, defaults, and much more when using Cisco Headsets with Cisco Unified Communications Manager, Control Hub, and collaboration devices. |
| Premium audio experience |
Advance ear cup design and wide frequency range speaker creates a full and rich sound that providing exceptional clear audio experience. Uni-directional ECM noise canceling mic help prevent noise around you, so you will be heard clearly. |
| Lightweight and ergonomic design |
These headsets are designed to be delightful to wear for people who need to wear a headset all day. They feature quality materials, including multiaxial ear cups. |
| Rich connection type |
Headset provides different models for different connection types including RJ-9, USB-A and USB-C (through USB-A to USB-C adapter). You can find the best fit for your work environment. |
| Headset audio tuning Works only on USB headsets with compatible Cisco endpoints |
The microphone test removes the guesswork associated with tuning microphone gain levels by enabling users to record themselves speaking in their work environment and then playing the recordings back. Configurable sidetone allows users to adjust speaking volume to a proper level. User can also set the Equalization of the headset to best satisfy the ear. |
| One button to join |
Webex button: integrates with Webex to give you the ability to join a meeting by pressing one button, invoke the Webex App, answer, end, or hold calls. Microsoft Teams button: integrates with Microsoft Teams to give you the ability to join a meeting by pressing one button, invoke the Microsoft Teams App, answer, end, or hold calls. |
For compatibility information with Cisco IP Phone, Webex Desk Series, Webex, Cisco Jabber, and Webex Meetings, please refer to Cisco Headset Compatibility Guide for details.
Table 2. Product specifications for the Cisco Headset 320 Series
| Headset detail |
Description |
| Content in the box |
Cisco Headset 321 or 322 With RJ or USB connector Pointer card Headset Adapter USB-A to USB-C (USB-C version only) |
| Packaging dimension |
Headset 321: 180 X 160 X 45 mm Headset 322: 180 X 160 X 38 mm |
| Weight |
Headset 321 RJ9 version: 82g Headset 322 RJ9 version: 121g Headset 321 USB version: 87g Headset 322 USB version: 127g Headset adapter USB-A to USB-C: 5g |
| Cord length |
Headset with USB connector: 2.3 M Headset with RJ-9 connector: 2.0 M |
| Compatible devices |
PC, Mac, Cisco IP phone, Cisco Desk Series |
| Connector type |
RJ-9, USB-A, USB-C |
| Operating temperature |
32 to 104 °F (0 to 40 °C) |
| Nonoperating temperature shock |
14 to 140 °F (-10 to 60 °C) |
| Humidity |
Operating 10% to 90%, noncondensing
Non-operating 10% to 90%, noncondensing |
| Speaker size |
30mm |
| Speaker sensitivity |
116.5± 3 dB 1mW/ IEC 318 at 1KHz/1mW |
| Speaker impedance |
32Ω |
| Speaker max input power |
50mW |
| Speaker frequency range |
50 Hz to 18 kHz |
| Microphone type |
Uni-directional ECM noise-canceling mic |
| Microphone sensitivity |
-39±3 dBV/Pa F=1KH |
| Microphone frequency response |
150 to 6800 Hz |
| User hearing protection |
Acoustic spike protection from sounds to over 118 dB (USB headset only) |
The Cisco Headset 320 Series are available in a Webex or Microsoft Teams version. For more information on ordering, visit the Cisco Ordering home page.
Table 3. Ordering information for Headset 320 Series – Webex
| Part number |
Compliance model number |
Description |
| HS-W-321-C-RJ9 |
HS-W-320 |
Headset 321 Wired Single On-Ear Carbon Black RJ9 |
| HS-W-322-C-RJ9 |
HS-W-320 |
Headset 322 Wired Dual On-Ear Carbon Black RJ9 |
| HS-W-321-C-USB |
HS-W-320 |
Headset 321 Wired Single On-Ear Carbon Black USB-A |
| HS-W-322-C-USB |
HS-W-320 |
Headset 322 Wired Dual On-Ear Carbon Black USB-A |
| HS-W-321-C-USBC |
HS-W-320 |
Headset 321 Wired Single On-Ear Carbon Black USB-A and Headset Adapter USB-A to USB-C |
| HS-W-322-C-USBC |
HS-W-320 |
Headset 322 Wired Dual On-Ear Carbon Black USB-A and Headset Adapter USB-A to USB-C |
Table 4. Ordering information for Headset 320 Series - Certified for Microsoft Teams
| Part number |
Compliance model number |
Description |
| HS-W-321Q-C-USB |
HS-W-320 |
Headset 321 Wired Single Carbon Black USB-A Teams Qualified |
| HS-W-322Q-C-USB |
HS-W-320 |
Headset 322 Wired Dual Carbon Black USB-A Teams Qualified |
| HS-W-321Q-C-USBC |
HS-W-320 |
Headset 321 Wired Single Carbon Black USB-A Teams Qualified with Headset Adapter USB-A to USB-C |
| HS-W-322Q-C-USBC |
HS-W-320 |
Headset 322 Wired Dual Carbon Black USB-A Teams Qualified with Headset Adapter USB-A to USB-C |
Table 5. Ordering information for Headset 320 Series optional accessories
| Part number |
Description |
| HS-W-320-EC8-C= |
Foam ear cushion spare for Headset 320 series Carbon Black(8-pack) |
The Cisco Headset 321 and 322 models have a two-year limited liability warranty.
For additional information
Visit cisco.com/go/headsets.