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Contact Us

Cisco Product Online Web Returns (POWR) Tool
For questions or concerns regarding RMA returns, please contact:


Service RMA Returns
(begins with an 8)

Product RMA Returns
(begins with a 6 or 9)

For Warranty or Service replacements,
contact service RMA asset recovery at
Asset Recovery Support

For any further questions related to Trade in RMAs, please open a case with the Returns Team via the Cisco Customer Service Central Portal: http://www.cisco.com/cisco/psn/web/workspace and select "Existing Returns"

NORTH AMERICA
1-800-553-2447 - option 4, option 2

EMEAR
+31 20 357 3586

APJC
Australia
1 800 805 227
Phone Support:
Americas

800-553-6387 - option 2
Other global phone numbers

Failure Analysis Collection Team (FACT)
Direct
(65) 6812 5592
USA/CAN
877 662 6947
Europe
(31) 202061733
APAC
(65) 68125441
Japan
0120-994480
(65) 68125442
China Mainland
400 810 8886 - option4, option2, option 1
Hong Kong, Macau and Taiwan
400 810 8886 - option4, option2, option 1
India
000-800-100-1364
Indonesia
021-30049100 (Interlocal charges apply outside Jakarta region.)
001 803 61 838
Japan
0120-445-240 - option 3
Korea
+82 2 3429 7933
Malaysia
1 800 805880
New Zealand
0800 44 6237
Philippines
PLDT: 1800 1611 0056
Singapore
800 6161 356
Sri Lanka
65 6311 5762
Thailand
02 104 0554 (local charges apply)
001 800 611 0754
Vietnam
1800 585809
Rest of Asia
+65 6311 5763

LATIN AMERICA
Argentina
0800 555 3456
Bolivia
800 10 0682
Brazil
0 800 891 4972
Chile
1230 020 5546
Colombia
-2385
Costa Rica
0 800 011 1137
Dominican Republic
-7894
El Salvador
800 6600
Guatemala
-1218
México
001 888 443 2447
Panama
001 866 401 9664
Peru
0800 53 967
Venezuela
0800 102 9109