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Cisco ACI Case Study: Unitel

Unitel

Keeping Customers Happy and Services Always On

Company: Unitel

Industry: Service Provider

Location: Uzbekistan

Company Size: More than 1000 employees


Challenge

More than nine million citizens and businesses rely on Unitel for an outstanding customer experience with always-on, available service. However, the network was being hit by huge mobile internet, video streaming, and social media growth that increased the risk of IT outages.

Solution

Moving to Cisco Application Centric Infrastructure (ACI) helped automate and strengthen IT operations. Cisco Services lowered risk and smoothed the migration with Cisco Solution Support for Cisco ACI.

Outcomes

The operations team used to spend 80 percent of its effort managing IT. Now, that's nearer to 40 percent. In addition Unitel has improved customer service levels. By making services more transparent and easily accessible, Unitel is better placed to increase customer satisfaction levels and recruit new customers.

Cisco ACI is at the heart of our most critical business processes.
- Timur Barabanov,
Head of IT Infrastructure Development, Unitel