TL 9000 is a globally recognized quality standard and is designed to improve telecommunications or information and communication technologies (ICT) products and services. TL 9000 includes all of the requirements of the ISO 9001 quality standard, plus additional requirements that focus on customer needs, strategic planning, and accountability. In addition, companies who are certified to TL 9000 must report on a set of standardized metrics for performance, reliability, and delivery, which provide industry-benchmarking capabilities.
The original certification was completed December 10, 2003, and has received regular surveillance audits to maintain certification since then.
To better support the needs of our service provider customers, Cisco will continue to expand its TL 9000 certification as needed.