Service Descriptions

Direct Purchase from Cisco.

Service Descriptions for services purchased directly from Cisco are incorporated into your direct service agreement with Cisco.

Purchase through Cisco-Authorized Channel

If you purchase services through a Cisco-authorized reseller or distributor, the corresponding Service Descriptions are posted here for informational purposes only and do not create any contract between Cisco and you. The contract, if any, governing the provision of the services will be the one between you and your reseller, who should provide the applicable Service Description to you at the time of sale.

Services available from Cisco or through a Cisco Authorized Channel	Services available directly from Cisco only. Not available through a Cisco Authorized Channel
Technical Support Services Cisco Base Service Description (Europe Only) (PDF - 27 KB) Cisco Core Support Management Service (PDF - 39 KB) Cisco IPS Signature Management Service (US and Canada) October 2007 (PDF - 120 KB) Cisco Management Application Platform Services (PDF - 310 KB) Cisco Remote Management Services Cisco ROS DMS Services (PDF - 85 KB) Cisco Security IntelliShield Alert Manager Service (PDF - 38 KB) Cisco Security Remote Management Services (PDF-291KB) Cisco Services for Intrusion Prevention System (IPS) (PDF - 38 KB) Cisco Smart Foundation (PDF - 36 KB) Cisco Telepresence Expert Access Service(PDF - 42 KB) Independent Software Vendor Application Services (PDF - 44 KB) SMARTnet and SMARTnet On-site (PDF - 36 KB) SMARTnet (China only excluding Hong Kong, Macao and Taiwan)(PDF - 46 KB) Software Application Services (PDF - 32 KB) SP Base Support (Outside US and Canada only) (PDF - 29 KB) TelePresence Essential Operate Services (PDF - 65 KB) TelePresence Select Operate Services (PDF - 84 KB) Unified Communications Essential Operate Services (PDF - 52 KB) Unified Computing Mission-Critical Support Service (PDF - 78 KB) Unified Computing Support Service (PDF - 65 KB) Unified Computing Warranty Plus (PDF - 54 KB) Remote Management Services Cisco Remote Management Services Advanced Services SME Subject Matter Consulting Services (US Only) (PDF - 34 KB) Routing and Switching Focused Technical Support (PDF - 77 KB) Network Optimization Service (PDF - 84 KB) Network Optimization Service (APAC) (PDF - 84 KB) Network Availability and Operations Optimization Service (PDF - 77 KB) Technology Optimization Extensions Application Visibility and Management Services(PDF - 38 KB) Business Transformation Optimization Service(PDF - 69 KB) Unified Contact Center Optimization Service (PDF - 53KB) Data Center Optimization Service (PDF - 51 KB) Wireless LAN Optimization Service (PDF - 49 KB) Unified Communications Optimization Service (PDF - 58 KB) Cisco Security Optimization Service October 2007 (PDF - 120 KB) Cisco TelePresence Optimization Service August 2008 (PDF - 120 KB) Planning and Design Services TelePresence TelePresence Planning,Design and Implementation Services (PDF - 60 KB) New! Unified Communications Unified Communications Scoped Planning & Design Service (PDF - 60 KB) Unified Communications Collaboration Technology Services (PDF - 60 KB) Unified Contact Center Unified Contact Center Planning & Design Service (PDF - 189 KB) Data Center ACE Planning and Design Service (PDF - 38 KB) Data Center Health Check (PDF - 110 KB) Director Class SAN Planning and Design (PDF - 50 KB) End-to-End Data Center Assessments and Design Service (PDF - 38 KB) Nexus Planning and Design Service (PDF - 38 KB) SAN Fabric Switch Planning and Design Service (PDF - 50 KB) WAAS Wide Area Application Services Planning and Design (PDF - 38 KB) Unified Computing Systems Planning and Design Service (PDF - 38 KB) Wireless LAN WLAN Planning and Design Service (PDF - 38 KB) WLAN Architecture Service (PDF - 38 KB) WLAN Deployment Planning Service (PDF - 38 KB) WLAN RF Assessment Service (PDF - 38 KB) Security Cisco Security Posture Assessment Service (PDF - 38 KB) Cisco Security Agent Implementation (PDF - 38 KB) Cisco Security Architecture Assessment Service (PDF - 38 KB) Advisory Services Program Management Office (PDF - 30 KB) Architecture Management Office (PDF - 31 KB) Knowledge Services Cisco Network Knowledge Service (PDF - 30 KB) Small Business Pro Services Cisco Small Business Pro Services Other Services Small Business Incident Services Cisco Software and Support Subscription Curriculum Planning Review (PDF - 30 KB) Technical Knowledge Library (PDF - 48 KB) Cisco IronPort Hosted Email Security (PDF - 183 KB) Cisco IronPort Managed Email Security (PDF - 747 KB)	Technical Support Services - SP Only SP Base Support (PDF - 29 KB) Hardware Support Services (PDF - 30 KB) On-site Support (PDF - 30 KB) Advanced Services - SP Only Operate Focused Technical Support (PDF - 77KB) Optimize Routing and Switching - Foundation Technology Service Provider Optimization Service (PDF - 90KB) SP Mobility Optimization (PDF - 45KB) SP Optical Optimization (PDF - 47KB) Broadband Cable Optimization (PDF - 45KB) SP Video Optimization Service (PDF - 47KB) SP Voice Optimization (PDF - 45KB) OSS Optimization (PDF - 54KB) Testing and Validation Testing and Validation Services (PDF - 39KB) SP Advisory Services SP Program Management Service (PDF - 40KB) Other Services AON Solution Operate Services (PDF - 132 KB) CRS Pilot Services (PDF - 77 KB) Techinical Knowledge Library (PDF - 48 KB) Custom Application Software Support Service (PDF - 50 KB) Cisco Developer Network Support Services(PDF - 48 KB)
Cisco Remote Operations Services	Legacy Version of SP Advanced Services
Click here for Cisco Remote Operations Services and NetSolve Service Descriptions.	Click here for Legacy Versions of SP Advanced Services
Additional Documents
Click here for Terms and Conditions of Inventory and Reporting Tool Set. Service Feature Description of Smart Call Home. Supplemental Collaborative Professional Services Market Trial. Supplemental Terms Cisco Professional Partner Services Market Trial


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Direct Purchase from Cisco.

Purchase through Cisco-Authorized Channel

Technical Support Services

Remote Management Services

Technical Support Services - SP Only

Advanced Services - SP Only

Operate

Optimize

Testing and Validation

SP Advisory Services

Other Services

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