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Service Descriptions

Direct Purchase from Cisco.

Service Descriptions for services purchased directly from Cisco are incorporated into your direct service agreement with Cisco.

Purchase through Cisco-Authorized Channel

If you purchase services through a Cisco-authorized reseller or distributor, the corresponding Service Descriptions are posted here for informational purposes only and do not create any contract between Cisco and you. The contract, if any, governing the provision of the services will be the one between you and your reseller, who should provide the applicable Service Description to you at the time of sale.

Services available from Cisco or through a Cisco Authorized Channel Services available directly from Cisco only. Not available through a Cisco Authorized Channel

Technical Support Services

Remote Management Services

Advanced Services

Small Business Pro Services

PDF file downloadCisco Small Business Pro Services

Other Services

Technical Support Services - SP Only

Advanced Services - SP Only

Operate

Optimize

Testing and Validation

SP Advisory Services

Other Services

Cisco Remote Operations Services Legacy Version of SP Advanced Services
Click here for Cisco Remote Operations Services and NetSolve Service Descriptions. Click here for Legacy Versions of SP Advanced Services
Additional Documents

Click here for Terms and Conditions of Inventory and Reporting Tool Set.

Service Feature Description of Smart Call Home.

Supplemental Collaborative Professional Services Market Trial.

Supplemental Terms Cisco Professional Partner Services Market Trial


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Downloads

Unless otherwise expressly set forth in a Service Description, each Service Description should be read in connection with the following:

The Service Description for Cisco Smart Care Service should be read in connection with the following:


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