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Cisco IP Communicator

Release Notes for Cisco IP Communicator Release 1.1(3)

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Table Of Contents

Release Notes for Cisco IP Communicator Release 1.1(3)

Documentation Roadmap

Cisco CallManager Releases Supported

New and Changed Information

Important Notes

Language Support

Using the Installer to Upgrade to Release 1.1(3)

Installing a Hotfix for USB Audio Devices

Disabling the Internal Web Server

Generating and Retrieving Error Reports

Build Versions in the About Window May Vary

Audio Tuning and Sound Card Information

Achieving Optimal Tuning While Using the Audio Tuning Wizard

Bluetooth Devices, Jittery Audio, and Latency Optimization

About Choosing Headsets and Handsets for Cisco IP Communicator

Information not Found in the User Guide

Bringing an Active Call to the Front

Hiding the Minimized Application Icon

Using WebDialer and Extension Mobility

Searching for Personal Numbers with Quick Search

Finding Error Reports

Accessing Online Help from Right-Click Menu

Resolved Issues

Known Issues

Other Issues

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Release Notes for Cisco IP Communicator Release 1.1(3)


For Cisco CallManager Release 3.3(3) Service Release 3 and later releases, and for Cisco CallManager Release 4.0(1) Service Release 2 or a later release.

November 23, 2004

These release notes provide the following information:

Documentation Roadmap

Cisco CallManager Releases Supported

New and Changed Information

Important Notes

Audio Tuning and Sound Card Information

About Choosing Headsets and Handsets for Cisco IP Communicator

Information not Found in the User Guide

Resolved Issues

Known Issues

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Documentation Roadmap

For information about Cisco IP Communicator Release 1.1(3), see the following documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco IP Communicator

Cisco IP Communicator Administrator Guide (1.1)

Cisco IP Communicator User Guide (1.1)

Choose a language and product link to access documentation from this website. The User Guide is also available from the Cisco IP Communicator program folder.

For information about Cisco CallManager, see the following documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco CallManager Administration

Cisco CallManager Administration Guide

Cisco CallManager System Guide

Cisco CallManager Serviceability Administration Guide

Cisco CallManager Serviceability System Guide

Bulk Administration Tool User Guide for Cisco CallManager

Cisco CallManager Features and Services Guide

Cisco CallManager Releases Supported

Cisco IP Communicator Release 1.1(2) supports the following Cisco CallManager releases:

Cisco CallManager 3.3: Release 3.3(3) Service Release 3 or later releases, including Release 3.3(4)

Cisco CallManager 4.0: Release 4.0(1) Service Release 2 or later releases, support the same features as Release 3.3(x)


Note Survivable Remote Site Telephony Release 3.1 (or earlier releases) and Cisco CallManager Express Release 3.1 (or earlier releases) do not support Cisco IP Communicator.


New and Changed Information

You can install Cisco IP Communicator Release 1.1(3) on a PC with Cisco VT Advantage. The products do not inter-operate at this time but can run independently on the same PC.

Important Notes

This section contains important information about Cisco IP Communicator Release 1.1(3).

Language Support

Cisco IP Communicator 1.1(3) supports English only. Other languages will be supported in future releases of Cisco IP Communicator.

Using the Installer to Upgrade to Release 1.1(3)

To upgrade to Cisco IP Communicator Release 1.1(3), we recommend that you use the Cisco IP Communicator installer, rather than AutoUpdate.

Although there are no known issues associated with using AutoUpdate to perform the upgrade, using the installer allows you to take advantage of minor installation improvements that are available in Cisco IP Communicator Release 1.1(3).


Note We recommend that you use the Cisco IP Communicator installer when updating from Cisco IP Communicator Release 1.1(1)


Installing a Hotfix for USB Audio Devices


Caution If you are using Cisco IP Communicator with a USB audio device, you may need to install the specified Microsoft hotfix to avoid system crashes.

You must install a Microsoft Windows hotfix if you use Cisco IP Communicator 1.1(3) with both of the following:

Windows 2000 Service Pack 3 or later releases

a USB audio device

To get the hotfix for your locale, access the file called cipc-Admin-ffr.1-1-1.zip from this website:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-comm

Unzip the W2KUSBHotfix.zip file to access the appropriate locale folder, then run the Windows2000-KB832339-x86-ENU.EXE file.

Disabling the Internal Web Server

You can disable the internal web server for Cisco IP Communicator by creating a Windows registry value and using the regedit utility.

Step 1 Open Windows regedit from the command line or from Start > Run.

Step 2 In regedit, choose HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Communicator.

Step 3 From the Edit menu, choose New > DWORD value.

Step 4 Rename the value WebServerDisabled (this value does not appear by default) and set it to any non-zero value.

Step 5 To enable the web server again, delete this key or set it to zero.

Generating and Retrieving Error Reports


Note For troubleshooting purposes, you should advise end-users to enable logging immediately after installation and tell them how to generate an error report so that Cisco Technical Support can use the error report to assist in troubleshooting.


Here are detailed instructions that you can pass on to end-users:


Step 1 After installing Cisco IP Communicator, check the "Enable Logging" check box in the User tab of the Preferences dialog. To access the "Enable Logging" check box, right-click > User > Troubleshooting > Enable Logging). Enabling logging allows you to provide error reports with the highest and most useful level of detail.

Step 2 To generate the error report choose Start > Programs > Cisco IP Communicator > Error Reporting.

Step 3 Click OK.

Step 4 You can retrieve the error report from one of these locations:

If your computer uses Microsoft Windows XP, choose Start > My Documents > Cisco IP Communicator

If your computer uses Microsoft Windows 2000, choose Start > Documents > My Documents > Cisco IP Communicator

Build Versions in the About Window May Vary

Build version numbers that are listed in the Cisco IP Communicator 1.1(3) About window might vary by software component. For example, the versions listed for Sfb.dll, Cpmt.sys, and CdpPacket.sys may not match. This is a normal outcome of installing or upgrading the application and does not indicate a problem with the installation or upgrade process.

To view build versions for software components, right-click > About Cisco IP Communicator. Build versions are listed in the right column.

Audio Tuning and Sound Card Information

This section includes the following topics:

Achieving Optimal Tuning While Using the Audio Tuning Wizard

Bluetooth Devices, Jittery Audio, and Latency Optimization

Achieving Optimal Tuning While Using the Audio Tuning Wizard

You can tune Cisco IP Communicator output volume by using two controls in the Audio Tuning Wizard:

A master volume slider—Affects all applications

A wave volume slider— Affects most applications, including Cisco IP Communicator

Common Tuning Mistakes

Users often set the volume levels high initially from the master or wave sliders in the Audio Tuning Wizard, and later reduce the levels by using Microsoft Windows volume controls or laptop sound keys because other applications sound too loud. When they subsequently discover that Cisco IP Communicator sounds too soft, users employ the volume button on the main Cisco IP Communicator interface to sharply increase the call volume.

You should be aware that a high volume setting in the application can cause users' voices to sound distorted.

Recommended Tuning Guidelines

Follow these guidelines to use the Audio Tuning Wizard dialog box to adjust the volume levels for Cisco IP Communicator:

Adjust the master volume slider first. Because this setting affects all applications that play sound, test the setting against other applications (such as Microsoft Windows Media Player and RealPlayer) to ensure that volume levels are appropriate.

Adjust the wave volume slider to a comfortable level for phone calls after adjusting the master volume.

If the user changes volume settings from Microsoft Windows, run the Audio Tuning Wizard again (according the above guidelines) to re-tune the master and wave volume settings.

Bluetooth Devices, Jittery Audio, and Latency Optimization

Various sound cards have differing capabilities. Some are good for low latency audio, which is required for telephone calls, while others (including common Bluetooth devices) cannot be used in very low latency modes. The resulting audio sounds consistently jittery, with frequent pops and clicks.

Testing for Latency Optimization

To test which latency setting is best for your particular set of audio devices (USB headsets, USB handsets, or sound cards), follow this procedure to modify audio parameters for Cisco IP Communicator.


Note We recommended that you test the .reg file with the lowest settings first and continue to the next .reg file, if needed. However, a Bluetooth audio device with Widcomm PC drivers requires settings that are not lower than those in the HighDelay.reg or VeryHighDelay.reg file.


Use this procedure if you are having difficulty with an audio device that sounds less than satisfactory with Cisco IP Communicator, but performs well with other applications.


Step 1 In the Cisco IP Communicator program folder, double-click one of the following .reg files:

LowDelay.reg (Lowest latency, default setting)

MediumDelay.reg

HighDelay.reg

VeryHighDelay.reg (Highest Latency)

Step 2 When prompted, confirm that you wish to import the settings into your Microsoft Windows registry.

Step 3 Make a test phone call and verify that the audio sounds good to you and to the other party. If you hear distortion, audio dropouts, or robotic sound, proceed to the next file on the list and repeat the previous steps.

About Choosing Headsets and Handsets for Cisco IP Communicator

Even though internal testing of third-party headsets and handsets for IP Communicator has been performed, Cisco does not certify or support products from headset and handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations in which IP Communicator is deployed, there is no one best solution that is optimal for all environments. Cisco recommends that customers test the headsets and handsets that work best in their environment before deploying a large number of units in their network.

The primary reason that support of a headset or handset would be inappropriate for an installation is the potential for an audible hum - either a hum heard by the remote party or by both the remote party and the IP Communicator user. Causes for the hum range from electrical lights near the PC to the PC power source itself. In some cases, a hum experienced by a user plugged directly into the PC USB port may be reduced or eliminated by using a powered USB hub.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear their own voices echo back when they speak to IP Communicator users. The IP Communicator user will not be aware of the echo.

Finally, some analog headsets do not match the electrical characteristics for which some soundcards are designed. The microphones on such headsets are frequently too sensitive, even when the input levels in IP Communicator are reduced to their lowest values; the users of such headsets will sound distorted to remote parties.

It is important to ask IP Communicator users whether a particular headset sounds good to them. In addition, remote parties should be queried as to the reception from IP Communicator when using a particular headset.

Testing performed in the Cisco labs has shown that the Plantronics DSP 300 and Plantronics DSP 400 have performed well with IP Communicator, but it remains the customer's responsibility to test in their environment.

For your reference, other headset and handset vendors include:

Actiontec - www.actiontec.com

Clarisys - www.clarisys.net

CommuniTech - www.communitech.com

Danacom - www.danacomusa.com

Eutectics - www.eutecticsinc.com

GNNetcom - www.gnnetcom.com

Plantronics - www.plantronics.com

Technology Link Corporation (for Japan only) - www.link-corp.co.jp

VXI - www.vxicorp.com

Information not Found in the User Guide

This section contains information about Cisco IP Communicator 1.1(3) that is not addressed in the current Cisco IP Communicator User Guide. Cisco suggests that you provide this information to end-users.

Bringing an Active Call to the Front

The "Bring to front on active call" check box is accessible from the Cisco IP Communicator interface (right-click > Preferences > User), as shown in Figure 1.

When enabled, this feature brings the application to the top of all other applications when an incoming call is received. If disabled, the application does not appear on the top when an incoming call is received, and the only indication of the incoming call is the ringer sound.

Figure 1 Cisco IP Communicator User Preferences

Hiding the Minimized Application Icon

The "Hide on minimize" check box is available from the Cisco IP Communicator interface (right-click > Preferences > User), as shown in Figure 1.

When this feature is enabled and the user minimizes the application, Cisco IP Communicator does not appear as a toolbar button, but appears in the system icon tray. Double-click the icon in the system tray to restore the application.

Using WebDialer and Extension Mobility

Running Cisco IP Communicator Release 1.1(3) on Cisco CallManager Release 3.3(4) or later releases allows users to access the Cisco Extension Mobility and WebDialer features.

See Customizing Your Cisco IP Phone on the Web:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7960/usopt.pdf

Administrative information about these features is available in Cisco CallManager documentation.

Searching for Personal Numbers with Quick Search

End-users should note that only those phone numbers entered in the "Work" field in the Personal Address Book service will be displayed in Quick Search results. Home and mobile phone numbers will not be displayed.

Finding Error Reports

It is important that end-users know how to use the Error Reporting Tool to capture information that can assist in troubleshooting, and that they enable logging after installation. For a summary of which information to provide to end-users, see the "Generating and Retrieving Error Reports" section.


Note Data from the Error Reporting Tool is saved in the following locations, however these paths will not be visible until the user creates an error report. See the "Generating and Retrieving Error Reports" section


On computers using Microsoft Windows XP, choose Start > My Documents > Cisco IP Communicator

On computers using Microsoft Windows 2000, choose Start > Documents > My Documents > Cisco IP Communicator

Accessing Online Help from Right-Click Menu

Users can access the entire content of the Cisco IP Communicator User Guide in an online help format by choosing right-click > Help.


Note The Cisco IP Communicator User Guide erroneously describes the right-click menu item as User Guide.


From the online help window, users can choose View PDF. A PDF version is also available from the Cisco IP Communicator program folder.

Resolved Issues

Table 1 describes the issues that are resolved in Cisco IP Communicator Release 1.1(3).


Note If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log in to: http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl


Table 1 Resolved Issues for Cisco IP Communicator 1.1(3)

Identifier
Headline

CSCee61075

AUDIO: DTMF is sent twice in Speakerphone mode.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee61075

CSCed76879

AUDIO: Remote party hears distorted audio or varying volume level.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed76879

CSCef71419

AUDIO: Clicking and popping is heard by both parties during a call.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef71419

CSCeg00764

AUDIO: Slow audio cut-through (no audio for first 2.5 seconds on some calls)

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg00764

CSCef92764

INSTALL: Media Driver compatibility on uninstall with Cisco VT Advantage

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef92764

CSCef06339

INSTALL: AutoUpdate fails when data path contains non-ASCII characters.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef06339

CSCef04643

PREFERENCES: User pages do not redirect to HTTPS URLs when accessed via HTTP.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef04643

CSCef25321

QUICK SEARCH: Specific user operation terminates communicator.exe

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef25321

CSCef79171

STARTUP: User is prompted twice to select a valid network adapter

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef79171

CSCef68915

USER INTERFACE: Phone displays incorrect time for Australian time zone

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef68915


Known Issues

Table 2 describes open issues for Cisco IP Communicator 1.1(3).


Note If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log in to: http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl


Table 2 Open Issues for Cisco IP Communicator 1.1(3) 

Identifier
Headline

CSCin54928

CALL FEATURE: Call park message lingers even if the call is unparked promptly.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin54928

CSCee38912

CALL FEATURE: Line does not indicate remote-in-use status when shared line is off-hook.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee38912

CSCed61437

CALL FEATURE: DTMF digits duplicated in MeetingPlace sessions.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed61437

CSCin53218

CALL FEATURE: Auto-line select feature does not work.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin53218

CSCed58910

CALL FEATURE: "CM Down Feature Disable" error appears in status line.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed58910

CSCec76357

CDP: Disabling the driver on a net adapter results in cdpOpen failure.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec76357

CSCed62953

CDP: Communicator is not discovered by Cisco Emergency Responder.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed62953

CSCed21364

DIRECTORY: Directory searches fail to find users created via Netscape Directory Server.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed21364

CSCec88550

INSTALL: Performing silent installations automatically reboots PC.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec88550

CSCef46039

INSTALL: Media driver intermittently fails--Error 1722 is prompted.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef46039

CSCed91133

INSTALL/AUTOUPDATE: Cisco Security Agent displays warning.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed91133

CSCed58787

PREFERENCES: Changing TFTP address causes application to crash.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed58787

CSCec79171

SERVICES: The back button on the Cisco Conference Connection service is not working.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec79171

CSCeg14257

SERVICES:IP Communicator does not use the configured Proxy URL

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg14257

CSCef62142

SERVICES: CPU usage reaches 100% when user changes Extension Mobility login name.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef62142

CSCeb55414

STARTUP: Communicator does not support Terminal Services.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb55414

CSCed76382

STARTUP: Crash during startup or when resuming from standby mode.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed76382

CSCef21482

STARTUP: Display fails to initialize when the Flash folder is corrupted or missing.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef21482

CSCef23326

STARTUP: Fails to auto-register with load names longer than 63 characters.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef23326

CSCef34526

STARTUP: Crashes when clicking on the phone display when the background is blue.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef34526

CSCef40483

STARTUP: Cisco Emergency Responder fails to initialize with non-administrator permissions.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef40483

CSCeg21674

USER INTERFACE: Missed call information not getting populated with correct caller ID

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg21674

CSCef71409

USER INTERFACE: Phone volume is automatically saved upon adjustment

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef71409

CSCee30628

USER INTERFACE: Unable to exit when Unable to reach TFTP Server

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee30628

CSCeb55433

USER INTERFACE: Clicking on the scroll bar does not work.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb55433

CSCin55830

USER INTERFACE: Dialing from a directory when a call is ringing answers the call.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin55830

CSCec35225

USER INTERFACE: No warning about losing active calls on PC shutdown.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec35225

CSCec77378

USER INTERFACE: Changing skins while mute is enabled misdraws skin.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec77378

CSCec78626

USER INTERFACE: Communicator does not display time using CallManager time zone.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec78626

CSCec85859

USER INTERFACE: Keyboard input behaves as though control key is held.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec85859

CSCef85464

USER OPTIONS: Page cannot be displayed error with XP SP2

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef85464


Other Issues

Virtual Private Network (VPN)

There are some known issues when using Cisco IP Communicator Release 1.1(3) with VPN software.

Problem Description (CSCee09266)

One-way audio is observed when using Cisco IP Communicator with VSClient VPN software

Workaround: None.

Refer to CSCee09266 for more information.

Problem Description (CSCed21257)

When using Cisco IP Communicator over a dialup (modem) connection using the Cisco VPN client and audio is poor, Cisco IP Communicator unregisters from Cisco CallManager spontaneously, and sometimes the VPN connection spontaneously drops.

Workaround: None. Dialup connections have insufficient bandwidth to support Cisco IP Communicator over Cisco VPN.

Refer to CSCed21257 for more information.

Universal Serial Bus (USB) Audio Devices)

There are some known issues when using Cisco IP Communicator Release 1.1(3) with USB audio devices.

Problem Description (CSCec58049)

When using a VXi-brand headset connected to the PC via a VXi TuffSet USB adapter, the other person(s) in the call may hear their own speech echo.

Workaround: Some VXi headsets are prone to acoustically-coupled echo. The microphone in the headset picks up the output of the earpiece(s) and feeds it back to the remote party. To reduce the echo, use the Audio Tuning Wizard to reduce the microphone volume as much as possible. This will reduce the amount of acoustic feedback and help reduce echo. Likewise, lower the headset speaker volume as much as possible. Finally, consider configuring the headset in Cisco IP Communicator for speakerphone mode rather than headset mode. Although this will reduce the frequency response of the headset (the sound won't be as rich), it will suppress some of the echo.

Refer to CSCec58049 for more information.

Problem Description (CSCec63499)

An audible hum is heard on the headsets speaker or handsets receiver when directly connected to some laptop USB ports.

Workaround: Use a powered USB hub.

Refer to CSCec63499 for more information.

Problem Description (CSCec23649)

Digits are dialed twice when using the Claritel i750 USB Handset.

Workaround: Enter the digits before pressing the On-Off button or before going off-hook, or quit the Claritel Application Gateway application (running in the system tray) and remove it from the startup items. This will allow normal dialing with the handset and Cisco IP Communicator, but may interfere with other applications that use the handset (if any).

Refer to CSCec23649 for more information.

Problem Description (CSCin50824)

Some buttons and keys do not function when using a supported USB handset device configured for handset mode.

Workaround: None.

Refer to CSCin50824 for more information.

Cisco VT Advantage

There are some known issues when using Cisco IP Communicator Release 1.1(3) with Cisco VT Advantage.

Problem Description (CSCee00053)

When changing a USB handset or headset, the user receives the following error message: "Audio Tunning Wizard cannot configure this device to play sound. Cisco IP Communicator may not function properly with this device."

Workaround: Reboot the PC and insert the USB device for Cisco IP Communicator followed by the USB device for Cisco VT Advantage.

Refer to CSCee00053 for more information.

Problem Description (CSCee07575)

When using a USB Audio Device with Cisco IP Communicator at the same time as Cisco VT Advantage, user receives the following error message: "USB Controller Bandwidth Exceeded."

Workaround: Avoid using Cisco VT Advantage and a USB Audio Device with Cisco IP Communicator at the same time. Another workaround is to ensure that the the Cisco VT Advantage camera and the USB Audio Device for Cisco IP Communicator are using separate USB ports on the PC.

Refer to CSCee07575 for more information.

Windows XP Service Pack 2

There are some known issues when using Cisco IP Communicator Release 1.1(3) with Windows XP Service Pack 2 software.

Problem Description (CSCef85464)

User option page does not display in Microsoft Internet Explorer (IE) when a user, running Microsoft Windows XP, Service Pack 2 has not disabled active content and JavaScript blocking.

When SP2 is installed for XP and the User Options page is launched from Cisco IP Communicator, the following error messages display:

"To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options..."

"Your browser does not appear to have JavaScript enabled. This JPhone feature requires a JavaScript enabled browser."

Workaround:

Select the options link and enable: "Allow Blocked Content."

Select "Yes" when the following Security Warning displays: "Allowing active content such as script and ActiveX controls can be useful, but active content might also harm your computer. Are you sure you want to let this file run active content?"

Refer to CSCef85464 for more information.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html