Table Of Contents
Release Notes for Cisco IP Communicator Release 1.1(3)
For Cisco CallManager Release 3.3(3) Service Release 3 and later releases, and for Cisco CallManager Release 4.0(1) Service Release 2 or a later release.
November 23, 2004
These release notes provide the following information:
For information about Cisco IP Communicator Release 1.1(3), see the following documentation at this URL:
Cisco IP Communicator
•Cisco IP Communicator Administrator Guide (1.1)
•Cisco IP Communicator User Guide (1.1)
Choose a language and product link to access documentation from this website. The User Guide is also available from the Cisco IP Communicator program folder.
For information about Cisco CallManager, see the following documentation at this URL:
Cisco CallManager Administration
•Cisco CallManager Administration Guide
•Cisco CallManager System Guide
•Cisco CallManager Serviceability Administration Guide
•Cisco CallManager Serviceability System Guide
•Bulk Administration Tool User Guide for Cisco CallManager
•Cisco CallManager Features and Services Guide
Cisco CallManager Releases Supported
Cisco IP Communicator Release 1.1(2) supports the following Cisco CallManager releases:
•Cisco CallManager 3.3: Release 3.3(3) Service Release 3 or later releases, including Release 3.3(4)
•Cisco CallManager 4.0: Release 4.0(1) Service Release 2 or later releases, support the same features as Release 3.3(x)
Note Survivable Remote Site Telephony Release 3.1 (or earlier releases) and Cisco CallManager Express Release 3.1 (or earlier releases) do not support Cisco IP Communicator.
New and Changed Information
You can install Cisco IP Communicator Release 1.1(3) on a PC with Cisco VT Advantage. The products do not inter-operate at this time but can run independently on the same PC.
This section contains important information about Cisco IP Communicator Release 1.1(3).
Cisco IP Communicator 1.1(3) supports English only. Other languages will be supported in future releases of Cisco IP Communicator.
Using the Installer to Upgrade to Release 1.1(3)
To upgrade to Cisco IP Communicator Release 1.1(3), we recommend that you use the Cisco IP Communicator installer, rather than AutoUpdate.
Although there are no known issues associated with using AutoUpdate to perform the upgrade, using the installer allows you to take advantage of minor installation improvements that are available in Cisco IP Communicator Release 1.1(3).
Note We recommend that you use the Cisco IP Communicator installer when updating from Cisco IP Communicator Release 1.1(1)
Installing a Hotfix for USB Audio Devices
Caution If you are using Cisco IP Communicator with a USB audio device, you may need to install the specified Microsoft hotfix to avoid system crashes.
You must install a Microsoft Windows hotfix if you use Cisco IP Communicator 1.1(3) with both of the following:
•Windows 2000 Service Pack 3 or later releases
•a USB audio device
To get the hotfix for your locale, access the file called cipc-Admin-ffr.1-1-1.zip from this website:
Unzip the W2KUSBHotfix.zip file to access the appropriate locale folder, then run the Windows2000-KB832339-x86-ENU.EXE file.
Disabling the Internal Web Server
You can disable the internal web server for Cisco IP Communicator by creating a Windows registry value and using the regedit utility.
Step 1 Open Windows regedit from the command line or from Start > Run.
Step 2 In regedit, choose HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Communicator.
Step 3 From the Edit menu, choose New > DWORD value.
Step 4 Rename the value WebServerDisabled (this value does not appear by default) and set it to any non-zero value.
Step 5 To enable the web server again, delete this key or set it to zero.
Generating and Retrieving Error Reports
Note For troubleshooting purposes, you should advise end-users to enable logging immediately after installation and tell them how to generate an error report so that Cisco Technical Support can use the error report to assist in troubleshooting.
Here are detailed instructions that you can pass on to end-users:
Step 1 After installing Cisco IP Communicator, check the "Enable Logging" check box in the User tab of the Preferences dialog. To access the "Enable Logging" check box, right-click > User > Troubleshooting > Enable Logging). Enabling logging allows you to provide error reports with the highest and most useful level of detail.
Step 2 To generate the error report choose Start > Programs > Cisco IP Communicator > Error Reporting.
Step 3 Click OK.
Step 4 You can retrieve the error report from one of these locations:
–If your computer uses Microsoft Windows XP, choose Start > My Documents > Cisco IP Communicator
–If your computer uses Microsoft Windows 2000, choose Start > Documents > My Documents > Cisco IP Communicator
Build Versions in the About Window May Vary
Build version numbers that are listed in the Cisco IP Communicator 1.1(3) About window might vary by software component. For example, the versions listed for Sfb.dll, Cpmt.sys, and CdpPacket.sys may not match. This is a normal outcome of installing or upgrading the application and does not indicate a problem with the installation or upgrade process.
To view build versions for software components, right-click > About Cisco IP Communicator. Build versions are listed in the right column.
Audio Tuning and Sound Card Information
This section includes the following topics:
Achieving Optimal Tuning While Using the Audio Tuning Wizard
You can tune Cisco IP Communicator output volume by using two controls in the Audio Tuning Wizard:
•A master volume slider—Affects all applications
•A wave volume slider— Affects most applications, including Cisco IP Communicator
Common Tuning Mistakes
Users often set the volume levels high initially from the master or wave sliders in the Audio Tuning Wizard, and later reduce the levels by using Microsoft Windows volume controls or laptop sound keys because other applications sound too loud. When they subsequently discover that Cisco IP Communicator sounds too soft, users employ the volume button on the main Cisco IP Communicator interface to sharply increase the call volume.
You should be aware that a high volume setting in the application can cause users' voices to sound distorted.
Recommended Tuning Guidelines
Follow these guidelines to use the Audio Tuning Wizard dialog box to adjust the volume levels for Cisco IP Communicator:
•Adjust the master volume slider first. Because this setting affects all applications that play sound, test the setting against other applications (such as Microsoft Windows Media Player and RealPlayer) to ensure that volume levels are appropriate.
•Adjust the wave volume slider to a comfortable level for phone calls after adjusting the master volume.
•If the user changes volume settings from Microsoft Windows, run the Audio Tuning Wizard again (according the above guidelines) to re-tune the master and wave volume settings.
Bluetooth Devices, Jittery Audio, and Latency Optimization
Various sound cards have differing capabilities. Some are good for low latency audio, which is required for telephone calls, while others (including common Bluetooth devices) cannot be used in very low latency modes. The resulting audio sounds consistently jittery, with frequent pops and clicks.
Testing for Latency Optimization
To test which latency setting is best for your particular set of audio devices (USB headsets, USB handsets, or sound cards), follow this procedure to modify audio parameters for Cisco IP Communicator.
Note We recommended that you test the .reg file with the lowest settings first and continue to the next .reg file, if needed. However, a Bluetooth audio device with Widcomm PC drivers requires settings that are not lower than those in the HighDelay.reg or VeryHighDelay.reg file.
Use this procedure if you are having difficulty with an audio device that sounds less than satisfactory with Cisco IP Communicator, but performs well with other applications.
Step 1 In the Cisco IP Communicator program folder, double-click one of the following .reg files:
•LowDelay.reg (Lowest latency, default setting)
•VeryHighDelay.reg (Highest Latency)
Step 2 When prompted, confirm that you wish to import the settings into your Microsoft Windows registry.
Step 3 Make a test phone call and verify that the audio sounds good to you and to the other party. If you hear distortion, audio dropouts, or robotic sound, proceed to the next file on the list and repeat the previous steps.
About Choosing Headsets and Handsets for Cisco IP Communicator
Even though internal testing of third-party headsets and handsets for IP Communicator has been performed, Cisco does not certify or support products from headset and handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations in which IP Communicator is deployed, there is no one best solution that is optimal for all environments. Cisco recommends that customers test the headsets and handsets that work best in their environment before deploying a large number of units in their network.
The primary reason that support of a headset or handset would be inappropriate for an installation is the potential for an audible hum - either a hum heard by the remote party or by both the remote party and the IP Communicator user. Causes for the hum range from electrical lights near the PC to the PC power source itself. In some cases, a hum experienced by a user plugged directly into the PC USB port may be reduced or eliminated by using a powered USB hub.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear their own voices echo back when they speak to IP Communicator users. The IP Communicator user will not be aware of the echo.
Finally, some analog headsets do not match the electrical characteristics for which some soundcards are designed. The microphones on such headsets are frequently too sensitive, even when the input levels in IP Communicator are reduced to their lowest values; the users of such headsets will sound distorted to remote parties.
It is important to ask IP Communicator users whether a particular headset sounds good to them. In addition, remote parties should be queried as to the reception from IP Communicator when using a particular headset.
Testing performed in the Cisco labs has shown that the Plantronics DSP 300 and Plantronics DSP 400 have performed well with IP Communicator, but it remains the customer's responsibility to test in their environment.
For your reference, other headset and handset vendors include:
• Actiontec - www.actiontec.com
• Clarisys - www.clarisys.net
• CommuniTech - www.communitech.com
• Danacom - www.danacomusa.com
• Eutectics - www.eutecticsinc.com
• GNNetcom - www.gnnetcom.com
• Plantronics - www.plantronics.com
• Technology Link Corporation (for Japan only) - www.link-corp.co.jp
• VXI - www.vxicorp.com
Information not Found in the User Guide
This section contains information about Cisco IP Communicator 1.1(3) that is not addressed in the current Cisco IP Communicator User Guide. Cisco suggests that you provide this information to end-users.
Bringing an Active Call to the Front
The "Bring to front on active call" check box is accessible from the Cisco IP Communicator interface (right-click > Preferences > User), as shown in Figure 1.
When enabled, this feature brings the application to the top of all other applications when an incoming call is received. If disabled, the application does not appear on the top when an incoming call is received, and the only indication of the incoming call is the ringer sound.
Figure 1 Cisco IP Communicator User Preferences
Hiding the Minimized Application Icon
The "Hide on minimize" check box is available from the Cisco IP Communicator interface (right-click > Preferences > User), as shown in Figure 1.
When this feature is enabled and the user minimizes the application, Cisco IP Communicator does not appear as a toolbar button, but appears in the system icon tray. Double-click the icon in the system tray to restore the application.
Using WebDialer and Extension Mobility
Running Cisco IP Communicator Release 1.1(3) on Cisco CallManager Release 3.3(4) or later releases allows users to access the Cisco Extension Mobility and WebDialer features.
See Customizing Your Cisco IP Phone on the Web:
Administrative information about these features is available in Cisco CallManager documentation.
Searching for Personal Numbers with Quick Search
End-users should note that only those phone numbers entered in the "Work" field in the Personal Address Book service will be displayed in Quick Search results. Home and mobile phone numbers will not be displayed.
Finding Error Reports
It is important that end-users know how to use the Error Reporting Tool to capture information that can assist in troubleshooting, and that they enable logging after installation. For a summary of which information to provide to end-users, see the "Generating and Retrieving Error Reports" section.
Note Data from the Error Reporting Tool is saved in the following locations, however these paths will not be visible until the user creates an error report. See the "Generating and Retrieving Error Reports" section
•On computers using Microsoft Windows XP, choose Start > My Documents > Cisco IP Communicator
•On computers using Microsoft Windows 2000, choose Start > Documents > My Documents > Cisco IP Communicator
Accessing Online Help from Right-Click Menu
Users can access the entire content of the Cisco IP Communicator User Guide in an online help format by choosing right-click > Help.
Note The Cisco IP Communicator User Guide erroneously describes the right-click menu item as User Guide.
From the online help window, users can choose View PDF. A PDF version is also available from the Cisco IP Communicator program folder.
Table 1 describes the issues that are resolved in Cisco IP Communicator Release 1.1(3).
Note If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log in to: http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl
Table 2 describes open issues for Cisco IP Communicator 1.1(3).
Note If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log in to: http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl
Virtual Private Network (VPN)
There are some known issues when using Cisco IP Communicator Release 1.1(3) with VPN software.
Problem Description (CSCee09266)
One-way audio is observed when using Cisco IP Communicator with VSClient VPN software
Refer to CSCee09266 for more information.
Problem Description (CSCed21257)
When using Cisco IP Communicator over a dialup (modem) connection using the Cisco VPN client and audio is poor, Cisco IP Communicator unregisters from Cisco CallManager spontaneously, and sometimes the VPN connection spontaneously drops.
Workaround: None. Dialup connections have insufficient bandwidth to support Cisco IP Communicator over Cisco VPN.
Refer to CSCed21257 for more information.
Universal Serial Bus (USB) Audio Devices)
There are some known issues when using Cisco IP Communicator Release 1.1(3) with USB audio devices.
Problem Description (CSCec58049)
When using a VXi-brand headset connected to the PC via a VXi TuffSet USB adapter, the other person(s) in the call may hear their own speech echo.
Workaround: Some VXi headsets are prone to acoustically-coupled echo. The microphone in the headset picks up the output of the earpiece(s) and feeds it back to the remote party. To reduce the echo, use the Audio Tuning Wizard to reduce the microphone volume as much as possible. This will reduce the amount of acoustic feedback and help reduce echo. Likewise, lower the headset speaker volume as much as possible. Finally, consider configuring the headset in Cisco IP Communicator for speakerphone mode rather than headset mode. Although this will reduce the frequency response of the headset (the sound won't be as rich), it will suppress some of the echo.
Refer to CSCec58049 for more information.
Problem Description (CSCec63499)
An audible hum is heard on the headsets speaker or handsets receiver when directly connected to some laptop USB ports.
Workaround: Use a powered USB hub.
Refer to CSCec63499 for more information.
Problem Description (CSCec23649)
Digits are dialed twice when using the Claritel i750 USB Handset.
Workaround: Enter the digits before pressing the On-Off button or before going off-hook, or quit the Claritel Application Gateway application (running in the system tray) and remove it from the startup items. This will allow normal dialing with the handset and Cisco IP Communicator, but may interfere with other applications that use the handset (if any).
Refer to CSCec23649 for more information.
Problem Description (CSCin50824)
Some buttons and keys do not function when using a supported USB handset device configured for handset mode.
Refer to CSCin50824 for more information.
Cisco VT Advantage
There are some known issues when using Cisco IP Communicator Release 1.1(3) with Cisco VT Advantage.
Problem Description (CSCee00053)
When changing a USB handset or headset, the user receives the following error message: "Audio Tunning Wizard cannot configure this device to play sound. Cisco IP Communicator may not function properly with this device."
Workaround: Reboot the PC and insert the USB device for Cisco IP Communicator followed by the USB device for Cisco VT Advantage.
Refer to CSCee00053 for more information.
Problem Description (CSCee07575)
When using a USB Audio Device with Cisco IP Communicator at the same time as Cisco VT Advantage, user receives the following error message: "USB Controller Bandwidth Exceeded."
Workaround: Avoid using Cisco VT Advantage and a USB Audio Device with Cisco IP Communicator at the same time. Another workaround is to ensure that the the Cisco VT Advantage camera and the USB Audio Device for Cisco IP Communicator are using separate USB ports on the PC.
Refer to CSCee07575 for more information.
Windows XP Service Pack 2
There are some known issues when using Cisco IP Communicator Release 1.1(3) with Windows XP Service Pack 2 software.
Problem Description (CSCef85464)
When SP2 is installed for XP and the User Options page is launched from Cisco IP Communicator, the following error messages display:
•"To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options..."
•Select the options link and enable: "Allow Blocked Content."
•Select "Yes" when the following Security Warning displays: "Allowing active content such as script and ActiveX controls can be useful, but active content might also harm your computer. Are you sure you want to let this file run active content?"
Refer to CSCef85464 for more information.
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Opening a TAC Case
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