Cisco Customer Response Applications Historical Reports User Guide (3.0)
Table of ContentsOverview
The Cisco CRA Historical Reports Client Interface
The Cisco CRA Historical Reports system is designed to provide you with information about the call activities of your Cisco Customer Response Applications (CRA) system. With Cisco CRA Historical Reports, you can
The following sections include these topics:
As the Cisco CRA system runs, it stores call activity data in databases on the Cisco CRA server. You use the Cisco Historical Reports client to create historical reports based on this data.
For more information about the Cisco CRA system databases, refer to the Cisco Customer Response Applications Administrator Guide.
You perform most Cisco CRA Historical Reports client activities from an easy-to-use set of menus on the client computer. Figure 1-1 shows the Cisco CRA Historical Reports main window.
Figure 1-1: Cisco CRA Historical Reports Main Window
When you start the Cisco CRA Historical Reports client, the client logs in to the Cisco CRA server, giving you access to the historical data on the server. To start the Cisco CRA Historical Reports client, perform the following steps.
Step 1 Double-click the Cisco Historical Reports icon on your Windows desktop. Or, choose Start > Programs > Cisco CRA Historical Reports > Cisco CRA Historical Reports.
Step 2 Enter your user name and your password.
If the client does not have information about the server to log in to, the Server field appears in the Login dialog box. Enter the IP address or the host name of the Cisco CRA server in the Server field.
Step 3 Click OK.
The system displays the Cisco CRA Historical Reports main window.
To log in as a different user or to change the server to which the Cisco CRA Historical Reports client is connected, follow these steps:
Step 1 Click the Login tool in the Cisco CRA Historical Reports main window. Or, choose Settings > Login.
Step 2 If you want to log in under a different name, enter the user name and password. If you want to log in to a different server, click Server and enter the IP address or the host name of the server.
You can log in as a different user and change the server at the same time.
Step 3 Click OK.