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Table Of Contents
Adaptive Link Layer Discovery Protocol-Media Endpoint Device
Installing Firmware Release 8.4(4) for SCCP
Firmware Upgrade Issues for SCCP
Installing Firmware for the Cisco Unified IP Phone (SCCP)
Installing Firmware Release 8.4(4) for SIP
Firmware Upgrade Issues for SIP
Installing Firmware for the Cisco Unified IP Phone (SIP)
Installing Firmware for the Cisco Unified IP Phone Expansion Module 7914
Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable
Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a Switchport
Custom Background Images for Large Font Locales for the Cisco Unified IP Phone 7911G and 7906G
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phone Release Notes for Firmware Release 8.4(4) (SCCP and SIP)
7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G
March 12, 2009
Use these release notes with a Cisco Unified IP Phone running SCCP or SIP firmware release 8.4(4).
The SCCP version of firmware release 8.4(4) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1 and 6.0, Cisco Unified CallManager releases 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and Cisco CallManager release 3.3.
The SIP version of firmware release 8.4(4) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager releases 5.1 and 5.0.
Note
SIP firmware release 8.4(4) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.
Contents
These release notes provide the following information
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Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
New and Changed Information
The following sections contain information on features introduced in firmware release 8.4(4).
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Adaptive Link Layer Discovery Protocol-Media Endpoint Device
The Adaptive Link Layer Discovery Protocol-Media Endpoint Device (Adaptive LLDP-MED) feature delays transmitting LLDP packets at IP Phone startup until the system verifies that LLDP messaging is supported. During this period, the voice-VLAN phone configuration is available through valid Cisco Discovery Protocol (CDP) messaging. The duration of the verification is typically about 6 to 30 seconds.
The Adaptive implementation was added to the LLDP-MED feature that was introduced with the 8.3(3) firmware release for two reasons:
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The feature affects only the network (switch) port-state machine of the IP Phone.
After both CDP and LLDP packets have been received on the switchport, LLDP becomes the preferred protocol. (Even with the Adaptive implementation, some exceptions may cause a port to shut down.)
If the customer's network configuration does not support LLDP messaging, it is recommended that LLDP be disabled permanently in the Cisco Unified Communication Manager (Unified CM) Administration application in the Phone Configuration window. Failing to disable LLDP when it is not supported may cause issues for customers that are using older or legacy switches with port security enabled.
Note
The Adaptive LLDP-MED feature is supported on these SCCP and SIP phones. For the Cisco Unified IP Phone 7931G, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later:
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Where to Find More Information
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Configurable Sidetone
The Configurable Sidetone feature enables administrators to configure a higher sidetone level for user headsets on these Cisco Unified IP Phones—7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, and 7941G. Sidetone lets users hear their voices played back in the headset and provides assurance that the phone is working.
A new parameter, Headset Sidetone Level, was added to the Unified CM application in the Phone Configuration window. These are the parameter options:
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Note
While some users prefer the higher voice level in the headset, other users may find the level to be uncomfortable or they may hear an echo. In this case, administrators should return the setting to the Use Phone Default setting.
Typically, only call center users should use the High setting with the higher voice level played back in the headset.
This feature is supported on these SCCP and SIP phones:
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Where to Find More Information
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Ringer Volume Control
The Ringer Volume Control feature enables the system administrator to control the minimum ringer-volume setting and adjust the minimum volume level for the ringer. Individual users cannot make the changes to the minimum ringer-volume setting. As a result, no screens were added or updated on the phones.
A new parameter, Minimum Ring Volume, was added in the Unified CM Administration application in the Phone Configuration window. The administrator can select a minimum ring volume from 0 (displays as Silent) to 15 in a drop-down menu. To configure the parameter, choose Device > Phone, select the appropriate IP Phones, and scroll to the Product Specific Configuration Layout pane.
When a user presses the minus (-) side of the Volume button to reduce the ringer volume in an on-hook state, the volume decreases only to the configured minimum volume-level setting. When the minimum volume level is reached, no status message appears.
After a system restart, the minimum ringer volume resets to the minimum ringer-volume setting that is received from the configuration file. If the system administrator configured a new minimum volume level since the last startup and the end user had previously set the minimum ringer volume lower, the ringer volume will be set to the minimum value from the configuration file, not to the user's setting.
This feature does not apply to handset, speaker, and headset volumes during calls.
The Ringer Volume Control feature is supported on these SCCP and SIP phones. For the Cisco Unified IP Phone 7931G, firmware release 8.4(4) supports SIP only for Unified CM releases 7.0 and later:
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Where to Find More Information
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Memory Status
The Memory Status feature enables administrators and third-party developers to analyze Cisco Unified IP Phone memory use and also prevent memory-related issues before they launch applications.
Administrators can use the Memory Status feature to identify the root cause of insufficient memory-related crashes even after the IP Phone is reset. Third-party developers can also use the Memory Status feature to determine how much memory specific applications use, such as XSI.
The Memory Status feature can be accessed from the phone web page and users can view the following memory-related information from the Device Information window:
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The memory status is displayed when the free system memory is below 1MB. The system displays the memory status on any subsequent memory request. Log messages are stored in the system log and administrators can access it from the phone web page.
Installation Notes
This section contains these topics:
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Installing Firmware Release 8.4(4) for SCCP
This section describes how to install firmware release 8.4(4) for SCCP.
Firmware Upgrade Issues for SCCP
Note
The following upgrade issues apply:
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Procedure
Step 1
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
Step 3
Step 4
Installing Firmware for the Cisco Unified IP Phone (SCCP)
Before using the Cisco Unified IP Phone with Cisco CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Before You Begin
If you are upgrading from an earlier firmware version, see the Firmware Upgrade Issues for SCCP.
Note
To download and install the firmware, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
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cmterm-7970_7971-sccp.8-4-4.exe
cmterm-7941_7961-sccp.8-4-4.exe
cmterm-7911_7906-sccp.8-4-4.exe
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cmterm-7970_7971-sccp.8-4-4.cop
cmterm-7941_7961-sccp.8-4-4.cop
cmterm-7911_7906-sccp.8-4-4.cop
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cmterm-7970_7971-sccp.8-4-4.cop.sgn
cmterm-7941_7961-sccp.8-4-4.cop.sgn
cmterm-7911_7906-sccp.8-4-4.cop.sgn
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cmterm-7931-sccp.8-4-4.cop.sgn
Step 9
cmterm-7970_7971-sccp.8-4-4-readme.html
cmterm-7941_7961-sccp.8-4-4-readme.html
cmterm-7911_7906-sccp.8-4-4-readme.html
cmterm-7931-sccp.8-4-4-readme.html
Step 10
Installing Firmware Release 8.4(4) for SIP
This section describes how to install firmware release 8.4(4) for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0 and Cisco Unified CallManager releases 5.1 and 5.0.
Firmware Upgrade Issues for SIP
Note
If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.
Installing Firmware for the Cisco Unified IP Phone (SIP)
Before using the Cisco Unified IP Phone with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Note
To download and install the firmware, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
Step 3
Step 4
Step 5
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cmterm-7970_7971-sip.8-4-4.cop
cmterm-7941_7961-sip.8-4-4.cop
cmterm-7911_7906-sip.8-4-4.cop
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cmterm-7970_7971-sip.8-4-4.cop.sgn
cmterm-7941_7961-sip.8-4-4.cop.sgn
cmterm-7911_7906-sip.8-4-4.cop.sgn
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cmterm-7931-sip.8-4-4.cop.sgn
Step 6
cmterm-7970_7971-sip.8-4-4-readme.htm
cmterm-7941_7961-sip.8-4-4-readme.htm
cmterm-7911_7906-sip.8-4-4-readme.htm
cmterm-7931-sip.8-4-4-readme.htm
Step 7
Installing Firmware for the Cisco Unified IP Phone Expansion Module 7914
Note
If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant 8.4(4) features on your expansion module.
Note
To download and install the firmware, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
Step 3
Step 4
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cmterm-7914-sccp.5-0-4.exe
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cmterm-7914-sccp.5-0-4.cop
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cmterm-7914-sccp.5-0-4.cop.sgn
Step 5
cmterm-7914-sccp.5-0-4-readme.htm
Important Notes
This section contains these topics:
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Cisco Unified IP Phone Connected to Switchport Goes Into Error Disable
If you enable 802.1x on a Cisco Unified IP Phone that is connected to a switch, then disable 802.1x on the switchport that the phone is connected to, the switchport will go error disable if the phone is directly connected to the switchport. You should change the port security on the switchport to 3 to avoid this condition. For more information, refer to CSCsw59831 using the BugToolkit.
If you enable 802.1x on a Cisco Unified IP Phone that is connected to a switch, then incorrectly set the phone 802.1x password on the switchport, when you connect the phone to the switchport and enter the correct password, the phone authentication fails. For more information, refer to CSCsw50327 using the BugToolkit.
Cisco Unified IP Phone Does Not Send Link Layer Discovery Protocol When Connected to a Switchport
When a Cisco Unified IP Phone is connected to a switchport with Link Layer Discovery Protocol (LLDP) and Cisco Discovery Protocol (CDP) enabled, disable LLDP on the phone and CDP on the switchport. The switchport will timeout and will send LLDP without the Virtual VLAN information (VVLAN), You must disable CDP on the phone or disable VVLAN on the switchport. For more information, refer to CSCsw53207 using the Bug Toolkit.
Once the phone has detected a VVLAN assignment from CDP, it will not initiate the Link Layer Discovery Protocol Media Endpoint Discovery (LLDP-MED) fast start procedure. This condition will continue as long as the VVLAN is present in the CDP message or the phone receives LLDP-MED from the switch. If the CDP hold time is violated or the incoming CDP message no longer contains a VVLAN, the phone will initiate the LLDP-MED fast start procedure in an attempt to configure from LLDP-MED.
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
Step 2
Step 3
Open Caveats
This section contains these topics:
Open SCCP Caveats
There are no open SCCP caveats for firmware release 8.4(4).
Open SCCP and SIP Caveats
Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Open SIP Caveats
Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP version of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved Caveats
This section contains these topics:
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Resolved SCCP Caveats
Table 3 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP version of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved SCCP and SIP Caveats
Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved SIP Caveats
Table 5 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SIP versions of firmware release 8.4(4).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 5 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Documentation Updates
Note
Custom Background Images for Large Font Locales for the Cisco Unified IP Phone 7911G and 7906G
Phone background images may not display properly when large font locales such as Chinese, Japanese, and Korean are used. To modify a background image for proper display, follow these guidelines:
Use the following file sizes when creating PNG files for the Japanese locale:
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Upload the image files to %TFTPPATH%\Desktops\95x28x1.
Modify or create the List.xml file in the %TFTPPATH%\Desktops\95x28x1 folder to include the following lines, where image.png is the name of your image file:
<CiscoIPPhoneImageList>
<ImageItem Image="TFTP:Desktops/95x28x1/image.png"
URL="TFTP:Desktops/95x28x1/image.png" />
</CiscoIPPhoneImageList>
For more information, see the "Creating Custom Background Images" section in the Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager Administration Guide.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
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