Cisco Unified IP Phone 7971G-GE and 7970G Release Notes for Firmware Release 8.3(3) (SCCP and SIP)
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Table Of Contents
Cisco Unified IP Phone 7971G-GE and 7970G Release Notes for Firmware Release 8.3(3) (SCCP and SIP)
Link Layer Discovery Protocol Media Endpoint Devices (LLDP-MED)
Installing Firmware Release 8.3(3) for SCCP
Firmware Upgrade Issues for SCCP
Cisco Unified IP Phone Expansion Module 7914
Firmware Installation Procedure for SCCP
Installing Firmware Release 8.3(3) for SIP
Firmware Upgrade Issues for SIP
Firmware Installation Procedure for SIP
Cisco Catalyst Port Security and LLDP-MED
TabSync Does Not Connect to Cisco Unified Communications Manager
Cisco Unified IP Phone Displays XML Error with Extension Mobility
Daisy Chaining Cisco Unified IP Phones
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phone 7971G-GE and 7970G Release Notes for Firmware Release 8.3(3) (SCCP and SIP)
Updated July, 2008Use these release notes with the Cisco Unified IP Phone 7971G-GE and 7970G running SCCP or SIP firmware release 8.3(3).
The SCCP version of firmware release 8.3(3) is compatible with Cisco Unified Communications Manager releases 6.0, 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and 3.3.
The SIP version of firmware release 8.3(3) is compatible with Cisco Unified Communications Manager releases 6.0, 5.1 and 5.0.
Note
SIP firmware release 8.3(3) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 6.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
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Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
New and Changed Information
This section contains these topics:
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Connection Monitor
Connection Monitor is a feature that enables an administrator to change the amount of time that a link between a phone, which is registered with an SRST due to a failover, and a Cisco Unified Communications Manager must remain stable (with no link-flapping) before the phone falls back from SRST to the Cisco Unified Communications Manager.
The connection monitor duration is defined in the Cisco Unified Communications Manager Administration under System > Device Pool, and applies to all IP phones in a specific device pool. The default value is 120 seconds.
Link Layer Discovery Protocol Media Endpoint Devices (LLDP-MED)
Link Layer Discovery Protocol Media Endpoint Devices (LLDP-MED) is a standardized networking protocol similar to Cisco Discovery Protocol (CDP). Cisco supports LLDP-MED, so customers can use third-party devices and retain the benefits of CDP functionality.
Note
LLDP-MED supports the following Cisco Unified IP phone models:
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LLDP-MED Networking Protocols
The following networking protocols are supported:
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LLDP-MED Network Configuration Options
The following network configuration menu options are supported:
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LLDP-MED Network Configuration Items
The following network configuration items are supported:
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Installation Notes
This section contains these topics:
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Installing Firmware Release 8.3(3) for SCCP
This section describes how to install firmware release 8.3(3) for SCCP.
Firmware Upgrade Issues for SCCP
Note the following firmware upgrade issues:
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Cisco Unified IP Phone Expansion Module 7914
If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000300 before using the phone to support relevant 8.3(3) features on your expansion module.
To download and install the firmware, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
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cmterm-7914-sccp.5-0-3.exe
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cmterm-7914-sccp.5-0-3.cop
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cmterm-7914-sccp.5-0-3.cop.sgn
Step 3
cmterm-7914-sccp.5-0-3.readme
Firmware Installation Procedure for SCCP
Before using the Cisco Unified IP Phone 7971G-GE and 7970G with Cisco Unified Communications Manager release 3.3 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Before You Begin
If you are upgrading from an earlier firmware version, see the "Firmware Upgrade Issues for SCCP" section.
To download and install the firmware, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
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cmterm-7970_7971-sccp.8-3-3.exe
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cmterm-7970_7971-sccp.8-3-3.cop
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cmterm-7970_7971-sccp.8-3-3.cop.sgn
Step 3
cmterm-7970_7971-sccp.8-3-3-readme.htm
Step 4
Installing Firmware Release 8.3(3) for SIP
This section describes how to install firmware release 8.3(3) for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 6.0, 5.1 and 5.0.
Firmware Upgrade Issues for SIP
If you are currently running firmware 6.0(2) to 7.0(2) on the Cisco Unified IP Phone 7971G-GE and 7970G and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.
Firmware Installation Procedure for SIP
Before using the Cisco Unified IP Phone 7971G-GE and 7970G with Cisco Unified Communications Manager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
cmterm-7970_7971-sip.8-3-3.cop.sgn
Step 3
cmterm-7970_7971-sip.8-3-3-readme.htm
Step 4
Important Notes
This section contains these topics:
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Cisco Catalyst Port Security and LLDP-MED
Cisco Unified IP Phone firmware release 8.3(3) and later, provides support for the LLDP-MED Link Layer protocol. LLDP is a protocol similar to CDP and used for device discovery between a LAN switch and an endpoint. Some Catalyst switches running IOS earlier than 12.2(44)SE, may not support LLDP and indicate that an extra device has been connected to the switch port.
If the Catalyst switch is using Port Security to count the number of devices connected, the appearance of an LLDP packet may cause the port count to increase, and cause the switch to disable the port. Please verify that your Catalyst switch supports LLDP, or increase the port count, before deploying this firmware.
TabSync Does Not Connect to Cisco Unified Communications Manager
When you use the TabSync tool to synchronize the Windows Address Book, TabSync does not connect and an error message displays.
TabSync does not work with Cisco Unified Communications Manager release 6.0(1) and later. For more information, refer to CSCsk58101.
Cisco Unified IP Phone Displays XML Error with Extension Mobility
When you use firmware release 8.3(3) with Cisco Unified Communications Manager 6.x, you must use Cisco Unified Communications Manager engineering special release. If this is not used, you will receive an XML parse error when you login or logout of a Cisco Unified IP Phone. Contact your Cisco support representative to obtain the engineering special software. For more information, refer to CSCsj79645.
Daisy Chaining Cisco Unified IP Phones
Cisco does not support connecting an IP phone to another IP phone through the PC port. Each IP phone should directly connect to a switch port. If phones are connected together in a line (daisy chaining by using the PC port), the phones will not work.
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow these steps:
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Open Caveats
This section contains these topics:
Open SCCP Caveats
Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7971G-GE and 7970G using the SCCP version of firmware release 8.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Table 1 Open SCCP Caveats for the Cisco Unified IP Phone 7971G-GE and 7970G
Dynamic host Configuration Protocol (DHCP) process has the `mtx-malloc' issue
Open SCCP and SIP Caveats
Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7971G-GE and 7970G using the SCCP and SIP versions of firmware release 8.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Open SIP Caveats
Table 3 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7971G-GE and 7970G using the SIP version of firmware release 8.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved Caveats
This section contains these topics:
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Resolved SCCP Caveats
Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone 7971G-GE and 7970G using the SCCP version of firmware release 8.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved SCCP and SIP Caveats
Table 5 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone 7971G-GE and 7970G using the SCCP and SIP versions of firmware release 8.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 5 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved SIP Caveats
Table 6 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone 7971G-GE and 7970G using the SIP version of firmware release 8.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 6 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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