Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G and 7942G Release Notes for Firmware Release 8.3(3) (SCCP and SIP)
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Table Of Contents
Wireless Headset Remote Hookswitch Control
Link Layer Discovery Protocol Media Endpoint Devices (LLDP-MED)
Installing Firmware Release 8.3(3) for SCCP
Cisco Unified IP Phone Expansion Module 7914
Firmware Installation Procedure for SCCP
Installing Firmware Release 8.3(3) for SIP
Firmware Installation Procedure for SIP
Cisco Catalyst Port Security and LLDP-MED
TabSync Does Not Connect to Cisco Unified Communications Manager
Headset Hookswitch Control Causes Cisco Unified IP Phone Reset
Cisco Unified IP Phone Displays XML Error with Extension Mobility
Daisy Chaining Cisco Unified IP Phones
Obtaining Documentation, Obtaining Support, and Security Guidelines
Cisco Product Security Overview
Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G and 7942G Release Notes for Firmware Release 8.3(3) (SCCP and SIP)
Updated June, 2008Use these release notes with a Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G or 7942G running SCCP or SIP firmware release 8.3(3).
The SCCP version of firmware release 8.3(3) is compatible with Cisco Unified Communications Manager releases 6.0, 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and 3.3.
The SIP version of firmware release 8.3(3) is compatible with Cisco Unified Communications Manager releases 6.0, 5.1 and 5.0.
Note
SIP firmware release 8.3(3) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 6.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
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Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
New and Changed Information
This section contains these topics:
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Connection Monitor
Connection Monitor is a feature that enables an administrator to change the amount of time that a link between a phone, which is registered with an SRST due to a failover, and a Cisco Unified Communications Manager must remain stable (with no link-flapping) before the phone falls back from SRST to the Cisco Unified Communications Manager.
The connection monitor duration is defined in the Cisco Unified Communications Manager Administration under System > Device Pool, and applies to all IP phones in a specific device pool. The default value is 120 seconds.
Wireless Headset Remote Hookswitch Control
This is a feature that allows users to remotely receive ring indication, adjust the volume, and to answer calls, end calls, and mute calls using a wireless headset. For information about how to use the wireless headset, refer users to the wireless headset documentation.
By default, the wireless headset remote hookswitch control feature is disabled. You can enable it through the Cisco Unified Communications Manager Administration application. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, select Enable for the Headset Hookswitch Control option.
Link Layer Discovery Protocol Media Endpoint Devices (LLDP-MED)
Link Layer Discovery Protocol Media Endpoint Devices (LLDP-MED) is a standardized networking protocol similar to Cisco Discovery Protocol (CDP). Cisco supports LLDP-MED, so customers can use third-party devices and retain the benefits of CDP functionality.
Note
LLDP-MED supports the following Cisco Unified IP phone models:
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LLDP-MED Networking Protocols
The following networking protocols are supported:
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LLDP-MED Network Configuration Options
The following network configuration menu options are supported:
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LLDP-MED Network Configuration Items
The following network configuration items are supported:
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Installation Notes
This section contains these topics:
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Installing Firmware Release 8.3(3) for SCCP
This section describes how to install firmware release 8.3(3) for SCCP.
Cisco Unified IP Phone Expansion Module 7914
If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000300 before using the phone to support relevant 8.3(3) features on your expansion module.
To download and install the firmware, follow these steps:
Procedure
Step 1
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2
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cmterm-7914-sccp.5-0-3.exe
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cmterm-7914-sccp.5-0-3.cop
Step 3
cmterm-7914-sccp.5-0-3.readme
Firmware Installation Procedure for SCCP
Before using the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G or 7942G with Cisco Unified Communications Manager release 3.3 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:
Procedure
Step 1
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2
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Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-3-3.exeCisco Unified IP Phone 7965 and 7945G:
cmterm-7945_7965-sccp.8-3-3.exeCisco Unified IP Phone 7962 and 7942:
cmterm-7942_7962-sccp.8-3-3.exe•
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-3-3.copCisco Unified IP Phone 7965 and 7945G:
cmterm-7945_7965-sccp.8-3-3.copCisco Unified IP Phone 7962 and 7942:
cmterm-7942_7962-sccp.8-3-3.cop•
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-3-3.cop.sgnCisco Unified IP Phone 7965 and 7945G:
cmterm-7945_7965-sccp.8-3-3.cop.sgnCisco Unified IP Phone 7962 and 7942:
cmterm-7942_7962-sccp.8-3-3.cop.sgn
Note
Step 3
Cisco Unified IP Phone 7975G:
cmterm-7975-sccp.8-3-3-readme.htmCisco Unified IP Phone 7965 and 7945G:
cmterm-7942_7962-sccp.8-3-3-readme.htmCisco Unified IP Phone 7962 and 7942:
cmterm-7945_7965-sccp.8-3-3-readme.htmStep 4
Installing Firmware Release 8.3(3) for SIP
This section describes how to install firmware release 8.3(3) for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 6.0, 5.1 and 5.0.
Firmware Installation Procedure for SIP
Before using the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G or 7942G with Cisco Unified Communications Manager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
To download and install the firmware, follow these steps:
Procedure
Step 1
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2
Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-3-3.cop.sgnCisco Unified IP Phone 7965 and 7945G:
cmterm-7945_7965-sip.8-3-3.cop.sgnCisco Unified IP Phone 7962 and 7942:
cmterm-7942_7962-sip.8-3-3.cop.sgn
Note
Step 3
Cisco Unified IP Phone 7975G:
cmterm-7975-sip.8-3-3-readme.htmCisco Unified IP Phone 7965 and 7945G:
cmterm-7942_7962-sip.8-3-3-readme.htmCisco Unified IP Phone 7962 and 7942:
cmterm-7945_7965-sip.8-3-3-readme.htmStep 4
Important Notes
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Cisco Catalyst Port Security and LLDP-MED
Cisco Unified IP Phone firmware release 8.3(3) and later, provides support for the LLDP-MED Link Layer protocol. LLDP is a protocol similar to CDP and used for device discovery between a LAN switch and an endpoint. Some Catalyst switches running IOS earlier than 12.2(44)SE, may not support LLDP and indicate that an extra device has been connected to the switch port.
If the Catalyst switch is using Port Security to count the number of devices connected, the appearance of an LLDP packet may cause the port count to increase, and cause the switch to disable the port. Please verify that your Catalyst switch supports LLDP, or increase the port count, before deploying this firmware.
TabSync Does Not Connect to Cisco Unified Communications Manager
When you use the TabSync tool to synchronize the Windows Address Book, TabSync does not connect and an error message displays.
TabSync does not work with Cisco Unified Communications Manager release 6.0(1) and later. For more information, refer to CSCsk58101.
Headset Hookswitch Control Causes Cisco Unified IP Phone Reset
When you connect the headset hookswitch device to a Cisco Unified IP Phone, the IP Phone will remain in a reset loop. For more information, refer to CSCsj91172.
Cisco Unified IP Phone Displays XML Error with Extension Mobility
When you use firmware release 8.3(3) with Cisco Unified Communications Manager 6.x, you must use Cisco Unified Communications Manager engineering special release. If this is not used, you will receive an XML parse error when you login or logout of a Cisco Unified IP Phone. Contact your Cisco support representative to obtain the engineering special software. For more information, refer to CSCsj79645.
Daisy Chaining Cisco Unified IP Phones
Cisco does not support connecting an IP phone to another IP phone through the PC port. Each IP phone should directly connect to a switch port. If phones are connected together in a line (daisy chaining by using the PC port), the phones will not work.
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
Step 2
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Open Caveats
This section contains these topics:
Open SCCP Caveats
Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G and 7942G using the SCCP version of firmware release 8.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Table 1 Open SCCP Caveats for the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G and 7942G
Cisco Unified IP Phone DHCP process has a `mtx-malloc' issue
Open SCCP and SIP Caveats
Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G and 7942G using the SCCP and SIP versions of firmware release 8.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Open SIP Caveats
Table 3 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G and 7942G using the SIP version of firmware release 8.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved Caveats
This section contains these topics:
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Resolved SCCP Caveats
There are no resolved SCCP caveats for firmware release 8.3(3).
Resolved SCCP and SIP Caveats
Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G and 7942G using the SCCP and SIP version of firmware release 8.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved SIP Caveats
Table 5 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G and 7942G using the SIP version of firmware release 8.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 5 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Documentation Updates
The following update applies to the "Connecting Your Phone" chapter in the phone administration guide:
For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl
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If you want to search for a particular Technology Development Program partner, enter the partner's name in the Enter Company Name box.
Note
The following update applies to the "Setting Up the Cisco Unified IP Phone" chapter under the Connecting Your Phone section in the phone administration guide:
The wireless headset remote hookswitch control feature allows you to use a wireless headset with the Cisco Unified IP Phone. Refer to the wireless headset documentation for information about connecting the headset and using the features.
The following update applies to the "Setting Up the Cisco Unified IP Phone" following the Disabling a Headset section:
Enabling a Wireless Headset
By default, the wireless headset remote hookswitch control feature is disabled. You can enable it through the Cisco Unified Communications Manager Administration application. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, select Enable for the Headset Hookswitch Control option.
On the phone, you can verify that the feature is enabled by choosing Settings > Device Configuration > Media Configuration, and verifying that the Headset Hookswitch Control setting displays Enabled.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.
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