Guest

Collaboration Case Study: Cybozu, Inc.

Cybozu

Supporting a variety of working styles

Company: Cybozu, Inc.

Industry: Software

Location: Japan

Company Size: 400 employees


Challenge

  • Reduce high turnover in personnel
  • Relocate contact center
  • Provide better customer experience

Solution

Outcomes

  • Reduced turnover rate from 28% to 4%
  • Faster decision making using video conferencing
  • Better understanding of agents productivity
Our turnover drastically reduced to 4%, and we gained a better understanding of telecommuting. Our working styles have become diverse.
- Yoshihisa Aono,
President, Cybozu

Media Options

Next Steps