Integrating Collaboration into Business Processes
Provide outstanding customer service while enabling employees to work from anywhere.
Cisco Unified Communications, Cisco Jabber, Cisco Unity Connection, Cisco Unified Border Element
- Increased customer satisfaction by accelerating issue resolution
- Allowed teleworkers to collaborate as effectively as they would in the office
- Lowered data center costs by consolidating from nine to two servers
"With a single interface, Cisco Jabber, we can access the people and information we need for customer service."Senior Network Engineer, EPL Inc.