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Collaboration

Collaboration Case Study: EPL

Integrating Collaboration into Business Processes

Challenge

Provide outstanding customer service while enabling employees to work from anywhere.

Solutions

Cisco Unified Communications, Cisco Jabber, Cisco Unity Connection, Cisco Unified Border Element

Results

  • Increased customer satisfaction by accelerating issue resolution
  • Allowed teleworkers to collaborate as effectively as they would in the office
  • Lowered data center costs by consolidating from nine to two servers

"With a single interface, Cisco Jabber, we can access the people and information we need for customer service."
- Doug Davidson
Senior Network Engineer, EPL Inc.