Collaboration Use Case - Locate and Access Remote Experts

Locate and Access Remote Experts

Collaboration Use Case - Locate and Access Remote Experts

Identify, locate, and connect with experts whenever and wherever you need them. Share expertise efficiently with customers, employees, and partners using high-quality audio and video for a compelling communications experience.

Cisco combines network-based directory, presence, and collaboration capabilities with endpoints that are optimized to facilitate in-person interaction.

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  • Easily identify and contact subject-matter experts.
  • Quickly contact the most available resources through expertise tagging and presence capabilities.
  • Create a virtual pool of experts and specialists, whether they are in the same location or dispersed globally.
  • Help ensure effective collaboration by interacting with experts instantly in a personalized, easy-to-use, face-to-face manner.
  • Improve teamwork by making employees easily accessible to shorten decision times and avoid duplication of work.

Proof Points

  • The conversion rate of an interaction between a subject-matter expert and a potential customer using both audio and video is greater than 90 percent; audio only is 50 percent. (Forrester)
  • Cross-sales increased from 1.4 to 2.5 products per customer when video was added to sales interactions compared to audio only. (Forrester)
  • 70 percent of customers choose another company if an expert is not present when they make an initial product inquiry. (Forrester)

"We've reduced the number of emergency patient transfers from our partner hospital in Montana by 60% by using Cisco TelePresence for physician collaboration. This significantly lowers transportation costs, improves patient outcomes, and saves parents the anguish of a 12-hour drive to reach a specialist." —Andrew Blackmon, Children's Hospital Colorado

"Customers no longer consider banking to be single-channel. They expect more control over how and when they choose to access our services, including financial experts and advice. " —Paul Dilda, Bank of Montreal (Video - 5:28 min) Video

"Faster response time and skills-based routing creates an excellent user experience, contributing to Hilti's reputation for quality." —Wolfgang Speckle, Hilti Corporation

Cisco Collaboration Services

Improve team and customer experiences with services from Cisco and its partners. Align your IT objectives with business goals, mitigate risk with faster time to value, and better serve your customers: