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Customer Care

Connected Digital Experience: Build loyalty and enduring relationships with your customers.

How Talbots does it

Differentiate with omnichannel customer care

Gone are the days of “one-size-fits-all” contact centers. Customers expect faster responses, personalized service, and increased availability. They want service when and how they need it. Personalized care is now the rule, not the exception.

  • business-leaders-150x150

    of business leaders consider customer experience the “new battlefield” for competition.

    Source: Gartner
  • customer-experience-150x150

    of execs list improving the customer experience as their top business imperative.

    Source: Harvard Business Review
  • fostering-collaboration-150x150

    of execs say fostering collaboration with customers has increased in importance in the last two years.

    Source: Harvard Business Review
The Omnichannel Experience

The Omnichannel Experience

Find expert answers to your customer care questions in this infographic and white paper.

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Improve your results with services

Connect culture, process, and technology to bring the collaboration experience to life.

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Case Studies

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