Customer Collaboration

Differentiate Your Business

Improve customer care to create the foundation for strong relationships.

The Total Customer Experience

Cisco Customer Collaboration delivers an unmatched level of customer care.

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    Contact Center

    Strong customer care systems create the foundation for positive customer service, a key factor in building a stronger business.

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      Cisco Unified Contact Center Enterprise

      • Delivers state-of-the-art contact center capabilities for enterprise applications
      • Supports premises-based and hosted deployments with Cisco Unified Communications Manager or third-party call distributors
      • Provides intelligent contact routing, call treatment, and network-to-desktop computer telephony integration (CTI)
      • Allows the option of web-based, thin-client collaborative desktops for agents and supervisors
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      Cisco Packaged Contact Center Enterprise

      • Offers a predesigned, all-in-one packaged contact center solution
      • Provides the essential features of Cisco Unified Contact Center Enterprise in a simplified, purpose-built package
      • Helps enable rapid deployment in a single site or in distributed locations
      • Deploys on a single server (two for redundancy)
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      Cisco Unified Contact Center Express

      • Offers sophisticated call routing and contact management that are easy to deploy and use, highly secure, virtual, and highly available
      • Provides an ideal feature set for midmarket, enterprise branch, or corporate departments
      • Provides versatility for both formal and informal contact centers
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      Cisco Hosted Collaboration Solution for Contact Center

      • Is designed to support up to 12,000 agents
      • Delivers the capabilities of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal
      • Offers multicustomer management provisioning capabilities with Cisco Contact Center Domain Manager
      • Provides a next-generation agent and supervisor desktop with Cisco Finesse desktop software
      • Offers outbound support
      • Provides intelligent contact routing with Cisco Precision Routing
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    Voice Self-Service

    Get open-standards support for speech combined with intelligent application development and industry-leading call control.

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      Cisco Unified Customer Voice Portal

      • Award-winning product provides speech-enabled self-service to callers
      • Provides powerful call control to treat calls at the most efficient location
      • Supports open standards for speech recognition to help deliver self-service as a standalone IVR system or integrated system
  • Increase Customer Loyalty

    Learn how Cisco Customer Collaboration solutions can improve your customer service. (PDF - 125 KB)

    Learn More

    Innovate in Customer Care

    Take advantage of the three waves of care: cost, relationship, and experience. (PDF - 282 KB)

    Read PDF

    Find the Right Cloud Vendor

    Learn key criteria for selecting a vendor to host your contact center in the cloud. (PDF - 415 KB)

    Read White Paper