Guest

Customer Collaboration

Differentiate Your Business

Improve customer care to create the foundation for strong relationships.

Cisco Live Executive Interview

See how VP Peder Ulander covers our latest DX Series products and customer success with American Express. (8:33 min)

Customer Collaboration is part of the Collaboration portfolio, which also includes Collaboration Endpoints, Conferencing, and Unified Communications.

  • contact_center

    Contact Center

    Strong customer care systems create the foundation for positive customer service, a key factor in building a stronger business.

    • operate_100x80

      Cisco Unified Contact Center Enterprise

      • Delivers state-of-the-art contact center capabilities for enterprise applications
      • Supports premises-based and hosted deployments with Cisco Unified Communications Manager or third-party call distributors
      • Provides intelligent contact routing, call treatment, and network-to-desktop computer telephony integration (CTI)
      • Allows the option of web-based, thin-client collaborative desktops for agents and supervisors
    • elevate_100x80

      Cisco Packaged Contact Center Enterprise

      • Offers a predesigned, all-in-one packaged contact center solution
      • Provides the essential features of Cisco Unified Contact Center Enterprise in a simplified, purpose-built package
      • Helps enable rapid deployment in a single site or in distributed locations
      • Deploys on a single server (two for redundancy)
    • hosted_collab_100x80

      Cisco Unified Contact Center Express

      • Offers sophisticated call routing and contact management that are easy to deploy and use, highly secure, virtual, and highly available
      • Provides an ideal feature set for midmarket, enterprise branch, or corporate departments
      • Provides versatility for both formal and informal contact centers
    • finesse_100x80

      Cisco Hosted Collaboration Solution for Contact Center

      • Is designed to support up to 1000 agents
      • Delivers the capabilities of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal
      • Offers multicustomer management provisioning capabilities with Cisco Contact Center Domain Manager
      • Provides a next-generation agent and supervisor desktop with Cisco Finesse desktop software
      • Offers outbound support
      • Provides intelligent contact routing with Cisco Precision Routing
  • self_service

    Voice Self-Service

    Get open-standards support for speech combined with intelligent application development and industry-leading call control.

    • vni-graphing-tool-100x80

      Cisco Unified Customer Voice Portal

      • Award-winning product provides speech-enabled self-service to callers
      • Provides powerful call control to treat calls at the most efficient location
      • Supports open standards for speech recognition to help deliver self-service as a standalone IVR system or integrated system

Gartner Names Cisco a Leader

Cisco named a leader in 2014 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.

Read Report

Increase Customer Loyalty

Learn how Cisco Customer Collaboration solutions can improve your customer service. (PDF - 125 KB)

Learn More

Innovate in Customer Care

Take advantage of the three waves of care: cost, relationship, and experience. (PDF - 282 KB)

Read PDF