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Collaboration

Republic Services

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Republic Services

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Next Steps:

Enterprise Rapidly Integrates Acquired Company

Challenge:

Facilitate collaboration between organizations and virtual teams while delivering a consistent customer service experience.


Solutions:

Cisco Unified Communications Manager, IP Phones, Contact Center Enterprise, Customer Voice Portal, WebEx, and Telepresence.


Results:

  • Contributed to US$190 million in savings from post-acquisition synergies
  • Saved about $250,000 in travel costs during company-integration process
  • Improved customer interaction, saving an average of 3 minutes per call

Cisco collaboration tools were instrumental in helping us complete 36 IT integration projects...to save $190 million through synergies.
- Doug Saunders,
IT Director,
Republic Services, Inc.