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Service and Support Descriptions

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Service Descriptions

Services may be purchased directly from Cisco or through its authorized channels of resale. The corresponding service descriptions are posted in the tabs referenced below. You are encouraged to review them to understand the level of Service you have purchased.

Frequently Used Service Descriptions

Cisco Support Services

Cisco Optimization Services

All Service Descriptions

Service name Service Category Architecture Technology Type
Active User Subscription Service Managed Collaboration Webex SaaS
Automation, Integration and Management Optimization Service Optimization Data Center Software  
Blackbox Web Application Assessment (VS) Advisory Security   AS-Fixed
Blackbox Web Application Assessment (S) Advisory Security   AS-Fixed
Blackbox Web Application Assessment (M) Advisory Security   AS-Fixed
Blackbox Web Application Assessment (L) Advisory Security   AS-Fixed
Broadband Cable Optimization Optimization Networking    
Cisco ACI Advise and Implement Service - Standard Implementation Data Center ACI AS-Fixed
Cisco ACI Advise and Implement Service - Large Implementation Data Center ACI AS-Fixed
Cisco ACI Advise and Implement Service - Medium Implementation Data Center ACI AS-Fixed
Cisco ACI Advise and Implement Service - Small Implementation Data Center ACI AS-Fixed
Cisco Accidental Damage Protection Service Support All    
Cisco Active Threat Analytics Managed Security Analytics  
Cisco ACS to ISE Security Migration Service Implementation Security   AS-Fixed
Cisco Adoption Acceleration Service Support All   Adoption
Cisco Adoption Acceleration for WebEx Support Collaboration Webex Adoption
Cisco Analytics Software and Solution Support Service Support All Analytics Solution Support
Cisco Application Centric Infrastructure (ACI) Optimization Optimization Data Center ACI  
Cisco Application Oriented Networking (AON) Solution Operate Services Managed Networking    
Cisco Asset Management Service Support All    
Cisco ASR5500 Upgrade Service Implementation Networking   AS-Fixed
Cisco Implementation Service for Transaction Encryption Device Implementation Video   AS-Fixed
Cisco Assessment Service for Network Health Check Advisory Networking   AS-Fixed
Cisco Asset Management (CAM) Software - Planning, Design and Implementation Service Implementation All Energy Management AS-Fixed
Cisco Asset Management (CAM) Software and Hardware - Planning, Design and Implementation Service Implementation All Energy Management AS-Fixed
Cisco Asset Management Assessment Service Advisory All Energy Management AS-Fixed
Cisco Borderless Network Optimization Service for IT Service Management Optimization Networking Routing/Switching  
Cisco Classified Network Support (CNS) Services (US Only) Support Networking    
Cisco Collaboration Expert Services - 1 Day Implementation Collaboration SME AS-Fixed
Cisco Collaboration Expert Services - 1 Week International Travel Implementation Collaboration SME AS-Fixed
Cisco Collaboration Expert Services - 1 Week Local Travel Implementation Collaboration SME AS-Fixed
Cisco Collaboration Expert Services - 1 Week No Travel Implementation Collaboration SME AS-Fixed
Cisco Collaboration Experience Services Management (CESM) Solution Support Support Collaboration    
Cisco Collaboration Service for Webcasting - Audio Streaming Implementation Collaboration Webex AS-Fixed
Cisco Collaborative Knowledge Managed Service  Managed All Software SaaS
Cisco Collaboration Service for Webcasting - Premium Implementation Collaboration Webex AS-Fixed
Cisco Collaboration Service for Webcasting - Standard Implementation Collaboration Webex AS-Fixed
Cisco Collaboration Service for Webcasting- On Demand Implementation Collaboration Webex AS-Fixed
Cisco Combined Services Support All    
Cisco Compliance Management and Configuration Service (CMCS) Implementation All    
Cisco Compliance Management and Configuration Service (CMCS) – Cisco Assisted Implementation All    
Cisco Conferencing, Instant Messaging, and Social Collaboration Advise and Implement Services Implementation Collaboration Unified Communications  
Cisco Connected Industries and Energy Micro Engagement Implementation IoE/IoT   AS-Fixed
Cisco Connected Industries and Energy Workshop Implementation IoE/IoT   AS-Fixed
Cisco Consulting Services Advisory All    
Cisco Content Monetization Service Advisory Collaboration StadiumVision AS-Fixed
Cisco Core-Support Migration Service Program Support All   End of Sale
Cisco Cyber Range - Large Implementation Security   AS-Fixed
Cisco Cyber Range - Small Implementation Security   AS-Fixed
Cisco Data Center Assessment Service for Application Dependency Advisory Data Center   AS-Fixed
Cisco Data Center Assessment Service for Database Migration Discovery Advisory Data Center   AS-Fixed
Cisco Data Center Deployment and Migration Service for Cloud Onboarding Implementation Cloud   AS-Fixed
Cisco Data Center Deployment Service for ACI Bundle Implementation Data Center ACI AS-Fixed
Cisco Data Center Deployment Service for ACI Starter Kit with Migration Implementation Data Center ACI AS-Fixed
Cisco Data Center Deployment Service for ACI Starter Kits Implementation Data Center ACI AS-Fixed
Cisco Data Center Deployment Service for Nexus 9000 Bundles Implementation Data Center Unified Fabric AS-Fixed
Cisco Data Center Deployment Service for Prime Service Catalog Implementation Data Center Prime AS-Fixed
Cisco Data Center Expert Services - 1 Day Implementation Data Center SME AS-Fixed
Cisco Data Center Expert Services - 1 Week International Travel Implementation Data Center SME AS-Fixed
Cisco Data Center Expert Services - 1 Week Local Travel Implementation Data Center SME AS-Fixed
Cisco Data Center Expert Services - 1 Week No Travel Implementation Data Center SME AS-Fixed
Cisco Data Center Deployment Service for Unified Computing System (UCS) Director Medium - Fixed Price Implementation Data Center Unified Computing System AS-Fixed
Cisco Data Center Deployment Service for Unified Computing Systems (UCS) Central - Medium Implementation Data Center Unified Computing System AS-Fixed
Cisco Data Center Deployment Service for Unified Computing Systems (UCS) Central - Small Implementation Data Center Unified Computing System AS-Fixed
Cisco Data Center Deployment Service for Unified Computing Systems (UCS) Director Small - Fixed Price Implementation Data Center Unified Computing System AS-Fixed
Cisco Data Center Deployment Service for Virtual Application Container Services (VACS) Implementation Data Center   AS-Fixed
Cisco Data Center Strategy Service for Domain Ten Workshop Advisory Cloud   AS-Fixed
Cisco Data Center Validation Service for Big Data Implementation Data Center   AS-Fixed
Cisco Data Center Validation Service for InterCloud Fabric DIY Implementation Cloud   AS-Fixed
Cisco Data Center Validation Service for InterCloud Fabric Medium Implementation Cloud   AS-Fixed
Cisco Data Center Accelerated Deployment Service for Nexus 9000 Implementation Data Center ACI AS-Fixed
Cisco Data Center Assessment for Cloud Consumption - Advanced for Large Enterprises Advisory Cloud    
Cisco Data Center Assessment for Cloud Consumption - Advanced for Medium Enterprises Advisory Cloud    
Cisco Data Center Assessment for Cloud Consumption for Large Enterprises Advisory Cloud    
Cisco Data Center Assessment for Cloud Consumption for Medium Enterprises Advisory Cloud    
Cisco Data Center Assessment for SAP HANA Health Check Advisory Data Center SAP HANA AS-Fixed
Cisco Data Center Deployment Service for SAP HANA - 1 site (US & Canada only) Implementation Data Center SAP HANA AS-Fixed
Cisco Data Center Deployment Service for SAP HANA - 2 site (US & Canada only) Implementation Data Center SAP HANA AS-Fixed
Cisco Deployment Service for Card Install and Commission (1-Chassis) Implementation Networking   AS-Fixed
Cisco Deployment Service for Chassis Install and Commission (1-Chassis) Implementation Networking   AS-Fixed
Cisco Deployment Service for Cisco ONE – Prime Foundation Implementation Networking Prime AS-Fixed
Cisco Deployment Service for Cisco Prime Network Startup Implementation Networking Prime AS-Fixed
Cisco Deployment Service for Cisco Prime Performance Manager Startup Implementation Networking Prime AS-Fixed
Cisco Deployment Service for Cisco Prime Provisioning Startup Implementation Networking Prime AS-Fixed
Cisco Deployment Service for Prime Collaboration Assurance Startup Implementation Networking Prime AS-Fixed
Cisco Deployment Service for Chassis Install and Commission High-End Systems Implementation Networking   AS-Fixed
Cisco Developer Network Support Services Support Networking    
Cisco Deployment Proof of Concept (POC) Service for Smart Connected Spaces Implementation IoE/IoT   AS-Fixed
Cisco Digital Network Architecture Assessment Service Advisory Networking   AS-Fixed
Cisco Digital Network Architecture Strategy and Analysis Service Advisory Networking   AS-Fixed
Cisco Enterprise Networking Expert Services - 1 Day Implementation Networking SME AS-Fixed
Cisco Enterprise Networking Expert Services - 1 Week International Travel Implementation Networking SME AS-Fixed
Cisco Enterprise Networking Expert Services - 1 Week Local Travel Implementation Networking SME AS-Fixed
Cisco Enterprise Networking Expert Services - 1 Week No Travel Implementation Networking SME AS-Fixed
Cisco Energy Manager (CEM) Solution - Planning, Design and Implementation Service Implementation Networking Energy Management AS-Fixed
Cisco EnergyWise Discovery Express Service Implementation All Energy Management AS-Fixed
Cisco Energy Management Assessment Service Advisory Networking Energy Management AS-Fixed
Cisco EnergyWise Discovery Service Implementation All Energy Management AS-Fixed
Cisco EnergyWise Optimization Optimization All Energy Management  
Cisco Energy Management Information Technology (IT) and Operational Technology (OT) Assessment Service Advisory Networking Energy Management AS-Fixed
Cisco Extended Care Custom Application Support Support All    
Cisco Fibre Channel Advise and Implement Service - Large Implementation Data Center    
Cisco Fibre Channel Advise and Implement Service - Small Implementation Data Center    
Cisco Fibre Channel Advise and Implement Service - Medium Implementation Data Center    
Cisco Foundation Technology SP Optimization Service Optimization Networking Routing/Switching  
Cisco Focused Technical Support Services Support All    
Cisco Hosted Identity Services Managed Security    
Cisco HyperFlex Converged Infrastructure Accelerated Deployment Service Implementation Data Center   AS-Fixed
Cisco HyperFlex Converged Infrastructure QuickStart Service Implementation Data Center   AS-Fixed
Cisco Inspection Service – High Complexity Equipment Support All   AS-Fixed
Cisco ACI Implementation Review Service Optimization DataCenter ACI  
Cisco Inspection Service – Low Complexity Equipment Support All   AS-Fixed
Cisco Inspection Service – Medium Complexity Equipment Support All   AS-Fixed
Cisco Integration Platform (CIP) Consulting Services Advisory Networking Software  
Cisco Intelligent Automation Consulting Support Service Support Data Center    
Cisco Interactive Experience Basic Deployment Implementation Collaboration   AS-Fixed
Cisco Interactive Experience Express Training Service Training Collaboration   AS-Fixed
Cisco Interactive Experience Training Service Training Collaboration   AS-Fixed
Cisco IronPort Hybrid Email Security Service Description Managed Security Software  
Cisco Interactive Experience Workshop Training Collaboration   AS-Fixed
Cisco Internet of Things (IoT) Digital Transformation Prototyping Service Implementation IoE/IoT Energy Management AS-Fixed
Cisco Internet of Things Starter Kit Implementation IoE/IoT   AS-Fixed
Cisco IronPort End User License Agreement (EULA) Support Security Software  
Cisco IronPort Platinum Support Support Security Software  
Cisco Knowledge Service for Evolved Programmable Network (EPN) Gigabit-capable Passive Optimal Network (GPON)-Onsite Training Networking EPN AS-Fixed
Cisco Knowledge Service for Evolved Programmable Network (EPN) Optical-Remote Training Networking EPN AS-Fixed
Cisco Knowledge Service for Evolved Programmable Network (EPN)-Onsite Training Networking EPN AS-Fixed
Cisco Knowledge Service for Evolved Programmable Network (EPN)-Remote Training Networking EPN AS-Fixed
Cisco Knowledge Service for Evolved Programmalbe Network (EPN) Optical-Onsite Training Networking EPN AS-Fixed
Cisco Knowledge Service for Evovled Programmable Network (EPN) Gigabit-programmable Passive Optical Network (GPON)-Remote Training Networking EPN AS-Fixed
Cisco Managed Services Managed All    
Cisco Migration Service for Routers or Switches Implementation Networking Routing/Switching AS-Fixed
Cisco Migrate on Failure Service Support All    
Cisco Migration Service for Routers or Switches with Remote Support (EOS) Implementation Networking Routing/Switching AS-Fixed
Cisco Migration Service for Small Chassis Routers or Switches (EOS) Implementation Networking Routing/Switching AS-Fixed
Cisco Mission-Critical Support Service Support Data Center    
Cisco Mission-Critical Support Service for Data Virtualization Products Support Data Center Virtualization  
Cisco Mission-Critical Support Service for Intelligent Automation Products Support Data Center    
Cisco Mobility Telco Cloud Optimization and Operational Support Services Optimization Cloud    
Cisco Mobile Internet Deployment Service for Mobile Packet Core (MPC) ASR 5000 EXGW Implementation Networking   AS-Fixed
Cisco Mobile Internet Deployment Service for Mobile Packet Core (MPC) ASR 5000 XGW Implementation Networking   AS-Fixed
Cisco Mobility Customer Experience Management Optimization Networking    
Cisco Mobility Application Strategy and Analysis Service Advisory Mobility   AS-Fixed
Cisco Mobility Strategy and Analysis Service Advisory Mobility   AS-Fixed
Cisco Network Knowledge Service Training Networking    
Cisco Network Operations Automation Service Support Networking    
Cisco Network Modeling Service Advisory Networking    
Cisco Network Optimization Service – Risk Assessment Optimization Networking   AS-Fixed
Cisco Network Incident Trending Analytics Base Service Support All Analytics  
Cisco ONE Access – Advanced Mobility: Mobility Application Services for Connected Mobile Experience – Large Implementation Mobility   AS-Fixed
Cisco ONE Access – Advanced Mobility: Mobility Application Services for Connected Mobile Experience – Medium Implementation Mobility   AS-Fixed
Cisco ONE Access – Wireless Foundation Service: Mobile Workspace Services for Unified Access-Large Advisory Mobility   AS-Fixed
Cisco ONE Access – Wireless Foundation Service: Mobile Workspace Services for Unified Access-Medium Advisory Mobility   AS-Fixed
Cisco ONE Access – Wireless Foundation Service: Mobile Workspace Services for Unified Access-Small Advisory Mobility   AS-Fixed
Cisco ONE Access Foundation Design Services for Brownfield Implementation Implementation Networking   AS-Fixed
Cisco ONE Access Foundation Design Services for Greenfield Implementation Implementation Networking   AS-Fixed
Cisco ONE WAN Foundation Design Services - High Implementation Networking   AS-Fixed
Cisco ONE WAN Foundation Design Services - Low Implementation Networking   AS-Fixed
Cisco ONE WAN Foundation Design Services - Medium Implementation Networking   AS-Fixed
Cisco ONE WAN Foundation Quick Start Proof of Concept (POC) Design Services Implementation Networking   AS-Fixed
Cisco Optimization Service for Connected Industry and Energy Support IoE/IoT    
Cisco Operational Insights (Trial Version) Managed All   SaaS
Cisco Operational Insights (Offer Description) Managed All   SaaS
Cisco Optimization Service for Service Orchestration Optimization Networking   Orchestration
Cisco Optimization Service for Virtual Managed Services Optimization All Virtualization AS-Fixed
Cisco Partner Smart Assist Service Support All   Partner
Cisco Plan,Design, and Implement (PDI) Service for Cisco Instant Connect (IC) − Small Implementation Collaboration   AS-Fixed
Cisco Plan,Design, and Implement (PDI) Service for Video Surveillance Manager (VSM) − Medium Implementation Collaboration   AS-Fixed
Cisco Plan,Design, and Implement (PDI) Service for Video Surveillance Manager (VSM) − Pilot Implementation Collaboration   AS-Fixed
Cisco Plan,Design, and Implement (PDI) Service for Video Surveillance Manager (VSM) − Small Implementation Collaboration   AS-Fixed
Cisco Plan,Design, and Implement (PDI) Services for Cisco Instant Connect (IC) − Pilot Implementation Collaboration   AS-Fixed
Cisco Plan,Design, and Implement (PDI) Service for Cisco Instant Connect (IC) − Medium Implementation Collaboration   AS-Fixed
Cisco POC Service for Virtual Managed Services Implementation Data Center Virtualization AS-Fixed
Cisco Prime Home Hosted Services Managed Networking Prime  
Cisco Quick Start Deployment Service for Cisco Evolved Programmable Network Manager (EPN-M) Implementation Networking EPN AS-Fixed
Cisco Quantum SON Optimization Service Optimization Networking    
Cisco QuickStart Implementation Service for Tetration Analytics – Medium Implementation Data Center Analytics AS-Fixed
Cisco QuickStart Implementation Service for Tetration Analytics - Solution Implementation Data Center Analytics AS-Fixed
Cisco Quick Start Deployment Service for Cloud VPN and Security Implementation Security Virtualization AS-Fixed
Cisco QuickStart Service for Data Center Network Applications: Nexus 2k-7k Implementation Data Center Unified Fabric AS-Fixed
Cisco QuickStart Service for Data Center Network Foundation: Nexus 2k-7k Implementation Data Center Unified Fabric AS-Fixed
Cisco QuickStart Service for Data Center Nexus Fiber Channel over Ethernet Implementation Data Center Unified Fabric AS-Fixed
Cisco Remote Managed Service (RMS) Compliance Management and Configuration Service (CMCS) Support All    
Cisco Remote Expert Branch and Mobile Adoption Services Implementation Collaboration Unified Contact Center AS-Fixed
Cisco Remote Expert Branch Build Services for Five (5) Additional Branch Remote Expert Implementation Collaboration Unified Contact Center AS-Fixed
Cisco Remote Expert Branch Build Services for Five (5) Additional Remote Expert Branch Pods Implementation Collaboration Unified Contact Center AS-Fixed
Cisco Remote Expert Branch Build Services for One (1) Additional Branch Remote Experts Implementation Collaboration Unified Contact Center AS-Fixed
Cisco Remote Expert Branch Build Services for One (1) Additional Remote Expert Branch Pod Implementation Collaboration Unified Contact Center AS-Fixed
Cisco Remote Expert Mobile Build Services for Five (5) Additional Remote Expert Mobile Agents Implementation Collaboration Unified Contact Center AS-Fixed
Carrier Routing System (CRS) Pilot Services Implementation Networking    
Cisco SAP HANA Scale-out Appliance Validation Support Service Implementation Data Center SAP HANA AS-Fixed
Cisco SCL RAN Management System Provisioning Implementation Networking Enterprise Networking Partner
Cisco Security Stealthwatch Deployment Service Implementation Security   AS-Fixed
Cisco Security Stealthwatch Deployment Service - International Implementation Security   AS-Fixed
Cisco Security Stealthwatch Deployment Service - No Travel Implementation Security   AS-Fixed
Cisco Security Incident Triage Service Advisory Security   AS-Fixed
Cisco Security Stealthwatch Deployment Service for Flow Collector 5000 Series (SW5KFlow) Implementation Security   AS-Fixed
Cisco Security Stealthwatch Deployment Service for Flow Collector 5000 Series (SW5KFlow) - No Travel Implementation Security   AS-Fixed
Cisco Security Stealthwatch Deployment Service for Flow Collector 5000 Series (SW5KFlow)- International Implementation Security   AS-Fixed
Cisco Stealthwatch Host Group Automation Service Implementation Security   AS-Fixed
Cisco Security Expert Services - Local Travel Implementation Security SME AS-Fixed
Cisco Security Expert Services - No Travel Implementation Security SME AS-Fixed
Cisco Security Expert Services - International Travel Implementation Security SME AS-Fixed
Cisco Security Advisory Services: PCI-DSS Readiness Assessment Advisory Security   AS-Fixed
Cisco Stealthwatch Host Group Automation Service - International Implementation Security   AS-Fixed
Cisco Stealthwatch Host Group Automation Service - No Travel Implementation Security   AS-Fixed
Cisco Security Stealthwatch Proxy Integration Service Implementation Security   AS-Fixed
Cisco Security Stealthwatch Proxy Integration Service - International Implementation Security   AS-Fixed
Cisco Security Stealthwatch Proxy Integration Service - No Travel Implementation Security   AS-Fixed
Cisco Security Stealthwatch Security Information Evenet Management (SIEM) Integration Service - International Implementation Security   AS-Fixed
Cisco Security Stealthwatch Security Information Event Management (SIEM) Integration Service Implementation Security   AS-Fixed
Cisco Security Stealthwatch Security Information Event Management (SIEM) Integration Service - No Travel Implementation Security   AS-Fixed
Cisco Security Advisory Services: Microsoft Corporation’s (Microsoft) Supplier Security and Privacy Assurance Program Advisory Security   AS-Fixed
Cisco ServiceGrid Assessment Advisory IoE/IoT   AS-Fixed
Cisco ServiceGrid Configuration – Five Day Implementation IoE/IoT   AS-Fixed
Cisco ServiceGrid Configuration – Four Day Implementation IoE/IoT   AS-Fixed
Cisco ServiceGrid Configuration – Three Day Implementation IoE/IoT   AS-Fixed
Cisco ServiceGrid Configuration – One Day Implementation IoE/IoT   AS-Fixed
Cisco ServiceGrid Configuration – Two Day Implementation IoE/IoT   AS-Fixed
Cisco ServiceGrid Deployment Service – Ecosystem Builder Assisted B2B Connection Implementation IoE/IoT   AS-Fixed
Cisco ServiceGrid Deployment Service – Ecosystem Builder Initial B2B Connection Implementation IoE/IoT   AS-Fixed
Cisco ServiceGrid Deployment Service – Ecosystem Builder Managed B2B Connection Implementation IoE/IoT   AS-Fixed
Cisco ServiceGrid Deployment Service – Ecosystem Manager Assisted B2B Connection Implementation IoE/IoT   AS-Fixed
Cisco ServiceGrid Deployment Service – Ecosystem Manager Initial B2B Connection Implementation IoE/IoT   AS-Fixed
Cisco ServiceGrid Deployment Service – Ecosystem Manager Managed B2B Connection Implementation IoE/IoT   AS-Fixed
Cisco Self-Maintainer Service for Unified Computing Support (UCS) Support Data Center Unified Computing System  
Cisco Service for Big Data – Cold Data Offload Support Data Center   AS-Fixed
Cisco Service for Big Data – ETL Offload Support Data Center   AS-Fixed
Cisco Security Deployment Service for Firepower Solutions (Americas) Implementation Security   AS-Fixed
Cisco Security Deployment Service for Adaptive Security Appliance (ASA) with FirePOWER - Large (Americas) Implementation Security   AS-Fixed
Cisco Security Deployment Service for ASA with FirePOWER - Large (EMEAR & APJC) Implementation Security   AS-Fixed
Cisco Security Deployment Service for Adaptive Security Appliance (ASA) with FirePOWER - Small (Americas) Implementation Security   AS-Fixed
Cisco Security Deployment Service for ASA with FirePOWER - Small (EMEAR & APJC) Implementation Security   AS-Fixed
Cisco Security Deployment Service for Firepower Solutions (EMEAR & APJC) - International Implementation Security   AS-Fixed
Cisco Security Deployment Service for Firepower Solutions (EMEAR & APJC) - No Travel Implementation Security   AS-Fixed
Cisco Security Deployment Service: AMP for Endpoints (up to 25000 endpoints) Implementation Security   AS-Fixed
Cisco Security Deployment Service: AMP for Endpoints (up to 5000 endpoints) Implementation Security   AS-Fixed
Cisco Security Design Assessment Service Advisory Security    
Cisco Security IntelliShield Alert Manager Service Support Security    
Cisco Security Advisory Services: Commercial Security Program and Control Design Assessment Advisory Security   AS-Fixed
Cisco Self Organizing Network Optimization Support Service Optimization Networking    
Cisco ServiceGrid Optimization Service (SGOS) Optimization IoE/IoT   AS-Fixed
Cisco Services For Intrusion Prevention System (IPS) Support Security    
Cisco Small Business Partner Rapid Response Services Support All   Partner
Cisco Small Business Support Services Support All    
Cisco Small Cell Optimization Service Optimization Mobility    
Cisco Smart Foundation Support All    
Cisco Smart Net Total Care Support All    
Cisco Smart Assist Service Support All    
Cisco Software and Solution Support Service Support All Software Solution Support
Cisco Software Application Services Support All Software  
Cisco Software Support for SP Video Service Support Video Software  
Cisco Software and Support Subscription Support All Software  
Cisco Software Support Service (SWSS) Support All Software  
Cisco Solution Support Express for Application Centric Infrastructure Support Data Center ACI Solution Support
Cisco Solution Support for Application Centric Infrastructure Support Data Center ACI Solution Support
Cisco Solution Support Plus for Application Centric Infrastructure Support Data Center ACI Solution Support
Cisco Solution Support for Internet of Everything (IOE) Cloud Support IoE/IoT   Solution Support
Cisco Solution Support Services Support All   Solution Support
Cisco Solution Support with Smart Net Total Care Support All   Solution Support
Cisco Spares Onsite Service Support All    
Cisco SP Mobility Packet Core (MPC) Network Visibility and Assessment Service Advisory Mobility    
Cisco SP Base Support Support All    
Cisco SP Security Optimization Service Optimization Security    
Cisco Support Services On Premises Application Software Subscription Term (non-orderable support service included with certain Cisco software term subscription licenses) Support All Software  
Cisco Technical Education Service Training All    
Cisco Technical Knowledge Library and Knowledge Services Training All    
Cisco Technical Services Advantage Support All    
Cisco Third Party Support Service Support All    
Cisco Threat Awareness Service Managed Security    
Cisco Tidal Solution Connector Support Service Support Data Center    
Cisco UCCE Branch and Mobile Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
Cisco UCCX Branch and Mobile Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
Cisco UCCE Branch Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
Cisco UCCX Branch Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
Cisco UCS Firmware Upgrade Advisory Service Advisory Data Center   AS-Fixed
Cisco UCS Firmware Upgrade Implementation Service Implementation Data Center   AS-Fixed
Cisco UCCE Mobile Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
Cisco UCCX Mobile Advise and Implement Services Implementation Collaboration Unified Contact Center AS-Fixed
Cisco Unified Workspace Licensing (CUWL) Named User Service Support Collaboration Webex  
Cisco Video System Software Support Service Support Video Software  
Cisco Video Collaboration Advise and Implement Services Implementation Collaboration    
Cisco Vision Mobile - Local Control App Plan/Build Implementation IoE/IoT StadiumVision AS-Fixed
Cisco Vision Mobile Replay Plan and Build Service Implementation IoE/IoT StadiumVision AS-Fixed
Cisco Vision Mobile Visitor App Plan and Build Service Implementation IoE/IoT StadiumVision AS-Fixed
Cisco WLAN Advise and Implement Services Implementation Networking Enterprise Wireless AS-Fixed
Cisco WAN Orchestration Optimization Service Optimization Networking   Orchestration
Cisco WebEx GPL Audio Managed Collaboration Webex  
Cisco Webex Active User Service Managed Collaboration Webex  
Cisco WebEx Advise and Implement Service (10,000 - 24,999 Users) Implementation Collaboration Webex AS-Fixed
Cisco WebEx Advise and Implement Service (25,000+ Users) Implementation Collaboration Webex AS-Fixed
Cisco WebEx Advise and Implement Service (0 - 5,000 Users) Implementation Collaboration Webex AS-Fixed
Cisco WebEx Advise and Implement Service (5,000 - 9,999 Users) Implementation Collaboration Webex AS-Fixed
Cisco WebEx Ports Subscription Managed Collaboration Webex  
Cisco WebEx Named User Subscription Managed Collaboration Webex  
Cisco WebEx Employee Count Subscription Managed Collaboration Webex  
Cisco Wireless LAN RF Design Fixed Implementation Networking Enterprise Wireless AS-Fixed
Cisco Wireless LAN RF Validation Fixed Implementation Networking Enterprise Wireless AS-Fixed
Cisco Wireless LAN RF Subject Matter Expert (SME) Fixed Implementation Networking Enterprise Wireless AS-Fixed
Cisco Wireless LAN 3-Month Optimization Service Optimization Networking Enterprise Wireless AS-Fixed
Cisco Wireless LAN Readiness Assessment for Apple iOS Advisory Networking Wireless Networking AS-Fixed
Cloud Consumption Optimization Services Optimization Cloud    
CloudCenter Advise and Implement - Medium Implementation DataCenter CloudCenter AS-Fixed
CloudCenter Advise and Implement - QuickStart Implementation DataCenter CloudCenter AS-Fixed
Cloud Security Assessment Service for XaaS Adoption Implementation Security   Adoption
Cloud Strategy and Business Justification Service for XaaS Adoption Advisory Cloud   Adoption
Cloud Strategy Workshop Service for XaaS Adoption Advisory Cloud   Adoption
Collaboration Adoption Services Advisory Collaboration   Adoption
Collaboration Optimization Services Optimization Collaboration    
Collaborative Professional Services (CPS) : Assessment for Cloud Consumption Advisory Cloud   Partner
Collaborative Professional Services (CPS) : Assessment for Cloud Consumption for Medium Enterprises Advisory Cloud   Partner
Collaborative Professional Services (CPS) : Cisco Advanced Services for Small Cell Licensed (SCL) Design Validation and Program Management Office (PMO) Implementation Networking   Partner
Collaborative Professional Services (CPS) : Cisco Advanced Services for Small Cell Licensed (SCL) Performing Tuning and Monitoring Implementation Networking   Partner
Collaborative Professional Services (CPS) : Cisco Advanced Services for Small Cell Licensed (SCL) Plan, Design and Implementation Implementation Networking   Partner
Collaborative Professional Services (CPS) : Data Center Assessment Service Advisory Data Center   Partner
Collaborative Professional Services (CPS) : Data Center Deployment Service for Cisco Unified Computing System (UCS) Director Implementation Data Center Unified Computing System Partner
Collaborative Professional Services (CPS) : Data Center Design Service - Advanced Implementation Data Center   Partner
Collaborative Professional Services (CPS) : Data Center Design Service - Standard Implementation Data Center   Partner
Collaborative Professional Services (CPS) : Data Center Validation Service – Advanced Implementation Data Center   Partner
Collaborative Professional Services (CPS) : Deployment Support and Validation for SAP HANA Service for Installation - Medium Implementation Data Center SAP HANA Partner
Collaborative Professional Services (CPS) : Enterprise Networks Design Service - Advanced Implementation Networking   Partner
Collaborative Professional Services (CPS) : Enterprise Networks Design Service - Standard Implementation Networking   Partner
Collaborative Professional Services (CPS) : Enterprise Networks Validation Service - Advanced Implementation Networking   Partner
Collaborative Professional Services (CPS) : Enterprise Networks Validation Service - Standard Implementation Networking   Partner
Collaborative Professional Services (CPS) : FlexPod Technical Consulting Accelerator Service Advisory Data Center   Partner
Collaborative Professional Services (CPS) : Identity Services Engine (ISE) Assessment Service Advisory Data Center   Partner
Collaborative Professional Services (CPS) : Identity Services Engine (ISE) Validation Service Implementation Data Center   Partner
Collaborative Professional Services (CPS) : IPV6 Assessment Service Advisory Networking   Partner
Collaborative Professional Services (CPS) : Multi-Day Router and LAN Switch Audits Service Advisory Networking Routing/Switching Partner
Collaborative Professional Services (CPS) : Network Device Security Assessment Service Advisory Security   Partner
Collaborative Professional Services (CPS) : Private Cloud Design Service – Advanced Implementation Cloud   Partner
Collaborative Professional Services (CPS) : Private Cloud Design Service – Standard Implementation Cloud   Partner
Collaborative Professional Services (CPS) : Routing and Switching Assessment Service Advisory Networking Routing/Switching Partner
Collaborative Professional Services (CPS) : Routing and Switching Assessment Service – Multi-pack Advisory Networking Routing/Switching Partner
Collaborative Professional Services (CPS) : Unified Communications (UC) Validation Service - Advanced Implementation Collaboration Unified Communications Partner
Collaborative Professional Services (CPS) : Unified Communications (UC) Validation Service - Standard Implementation Collaboration Unified Communications Partner
Collaborative Professional Services (CPS) : Unified Communications Design Service - Advanced Implementation Collaboration Unified Communications Partner
Collaborative Professional Services (CPS) : Unified Communications Design Service - Intermediate Implementation Collaboration Unified Communications Partner
Collaborative Professional Services (CPS) : Unified Communications Design Service - Standard Implementation Collaboration Unified Communications Partner
Collaborative Professional Services (CPS) : Unified Communications Manager Assessment Service Advisory Collaboration Unified Communications Partner
Collaborative Professional Services (CPS) : Unified Communications Readiness Assessment Service Advisory Collaboration Unified Communications Partner
Collaborative Professional Services (CPS) : Unified Computing System (UCS) Chassis Installation Plus Blades and Operating System Bundle QTY 1 Remote Implementation Data Center Unified Computing System Partner
Collaborative Professional Services (CPS) : Unified Contact Center Assessment Service Advisory Collaboration Unified Communications Partner
Collaborative Professional Services (CPS) : Unified Messaging Assessment Service Advisory Collaboration Unified Communications Partner
Collaborative Professional Services (CPS) : Video Assessment Service Advisory Video   Partner
Collaborative Professional Services (CPS) : Video Design Service - Advanced Implementation Video   Partner
Collaborative Professional Services (CPS) : Video Design Service - Integration Implementation Video   Partner
Collaborative Professional Services (CPS) : Video Design Service - Standard Implementation Video   Partner
Collaborative Professional Services (CPS) : Video Service Level Agreement Assessment Service Advisory Video   Partner
Connected Analytics for Contact Center Service Advisory Collaboration Unified Contact Center  
Connected Analytics for Service Providers Advisory Networking Analytics  
Configurable Assessment Service Advisory All   End of Sale
Configurable Design Services Advisory All   End of Sale
Connected Health Optimization Optimization IoE/IoT Connected Health  
Connected Mobile Experiences Cloud (CMX Cloud) Managed Cloud   SaaS
Configurable Services for Deployment Implementation All   End of Sale
Configurable Services for Migration Implementation All   End of Sale
Configurable Strategy and Analysis Services Advisory All   End of Sale
Configurable Validation Services Advisory All   End of Sale
Context Service Managed Collaboration Unified Contact Center SaaS
Custom Engineering Services Collaboration Support Collaboration    
Custom Engineering Services Unified Contact Center (UCC) Implementation Collaboration Unified Contact Center  
Curriculum Planning Review Training All    
Data Center Application Control Engine (ACE) Planning and Design Service Advisory Data Center    
Data Center Networking Planning and Design Service Advisory Data Center    
Data Center Nexus Planning and Design Service Advisory Data Center Unified Fabric  
Data Center Onsite Consulting Service (UCS Startup Accelerator) Advisory Data Center Unified Computing System AS-Fixed
Data Center Optimization Service Optimization Data Center    
Data Center Storage Area Network (SAN) Health Check Optimization Data Center    
Design Installation Validation Small Cell vHetNet Solution Advisory Networking   AS-Fixed
Desktop Virtualization Assessment Service Advisory Data Center Unified Computing System AS-Fixed
Director Class Networking (DCN) Director Class Storage Area Network (SAN) Planning and Design Service Advisory Data Center    
Employee Count Subscription Service Managed Collaboration Webex SaaS
End-to-End Data Center Assessments and Design Service Advisory Data Center    
Enhanced Warranty Software Services Support All Software Warranty
Essential Operate Services for Digital Media Solutions Support Collaboration Unified Communications  
Essential Operate Services for Media Transformation Solutions Support Collaboration Unified Communications  
External Network Vulnerability Assessment (S) Advisory Security   AS-Fixed
External Network Vulnerability Assessment (M) Advisory Security   AS-Fixed
External Network Vulnerability Assessment (L) Advisory Security   AS-Fixed
External Network Penetration Assessment (VS) Advisory Security   AS-Fixed
External Network Penetration Assessment (S) Advisory Security   AS-Fixed
External Network Penetration Assessment (M) Advisory Security   AS-Fixed
External Network Penetration Assessment (L) Advisory Security   AS-Fixed
Fiber Channel Over Ethernet (FCoE) Plan and Build Service for up to 2 Chassis or 12 Switches Implementation Data Center Unified Fabric AS-Fixed
Focal Engineer Services Support All    
Glossary of Terms for Cisco Managed Services Managed All    
HCS WebEx Named User Subscription Service Managed Collaboration Webex SaaS
Higher Education Active User Subscriptions Support Collaboration Webex  
Higher Education Employee Count Subscriptions Support Collaboration Webex  
Higher Education Employee Count Subscription Service Managed Collaboration Webex SaaS
Higher Education Active User Subscription Service Managed Collaboration Webex  
Identity Services Engine Design Implementation Security   AS-Fixed
Inventory and Reporting Tool Set Support Security Analytics  
Internal Network Penetration Assessment (VS) Advisory Security   AS-Fixed
Internal Network Penetration Assessment (S) Advisory Security   AS-Fixed
Internal Network Penetration Assessment (M) Advisory Security   AS-Fixed
Infrastructure Integration Applications (IIA) Consulting Services Advisory Networking Software  
Identity Services Engine Design and Proof of Concept Implementation Security   AS-Fixed
Independent Software Vendor Application Services Support All Software  
IPv6 Device Readiness Assessment Service Implementation Networking   AS-Fixed
Lancope Product Support Services Support All    
Medium HANA C460 Series Assembly and Installation Support Service Implementation Data Center SAP HANA AS-Fixed
Mobility Application Services for Connected Mobile Experience Implementation Mobility   AS-Fixed
Mobility Cisco Policy Suite (CPS) Optimization Service Optimization Networking    
Mobility Experience Optimization Service Optimization Mobility    
Mobile Packet Core (MPC) - Implementation of Inline Feature Service Implementation Networking   AS-Fixed
Mobile Packet Core (MPC) - Installation and Commissioning Level 1 Service Implementation Networking   AS-Fixed
Mobile Packet Core (MPC) - Installation and Commissioning Level 4 Service Implementation Networking   AS-Fixed
Mobile Packet Core (MPC) - Installation Commissioning Level 2 Service Implementation Networking   AS-Fixed
Mobile Packet Core (MPC) - Market Ready Trial Service Implementation Networking   AS-Fixed
Mobile Packet Core (MPC) Installation and Commissioning Level 3 Service Implementation Networking   AS-Fixed
Named User Subscription Service Managed Collaboration Webex SaaS
Named User Subscription Service for SMB Managed Collaboration Webex SaaS
Network Device Security Assessment Implementation Security   AS-Fixed
Nexus Design Service for up to 2 Cisco Nexus 7000 Switches Implementation Data Center Unified Fabric AS-Fixed
Nexus Design Service for up to 8 Cisco Nexus 7000 Switches Implementation Data Center Unified Fabric AS-Fixed
Nexus Implementation Service for up to 2 Cisco Nexus 7000 Switches Implementation Data Center Unified Fabric AS-Fixed
Nexus Implementation Service for up to 8 Cisco Nexus 7000 Switches Implementation Data Center Unified Fabric AS-Fixed
Network Optimization Service Optimization Networking Routing/Switching  
Operate Service Event Collaboration Support Collaboration Unified Communications  
Optimization Service for Security Enterprise License Agreement Optimization Security    
Operations Systems Support (OSS) Optimization Support Services Optimization Networking    
Partner Optimization Service Support     Partner
Plan and Design Review Services Implementation Networking   AS-Fixed
Ports Subscription Service Managed Collaboration Webex SaaS
Quick Start Deployment Service for APIC-EM Implementation Networking Prime AS-Fixed
Release Verification Service Implementation Networking   AS-Fixed
Remote Expert Mobile Hosted Trial Service Implementation Collaboration    
Safety and Security Optimization Service Optimization Security    
Scale-out HANA B Series Appliance Assembly and Installation Support Service Implementation Data Center SAP HANA AS-Fixed
Scale-up HANA B260/C460/C880 Series Assembly and Installation Support Service Implementation Data Center SAP HANA AS-Fixed
Security Optimization Service Optimization Security    
Service Control Optimization Service Optimization All    
ServiceGrid Smart Bonding For TS – Implementation Implementation IoE/IoT   AS-Fixed
Set-Top-Box Extended Warranty Hardware Support Service Support Video   Warranty
Smart Net Total Care (SNTC) Device Level Foundational Technical Service Support All   End of Sale
Smart Net Total Care (SNTC) Standard Deployment and Support Service Support All   End of Sale
SMARTnet Services Support All   End of Sale
Small Business Incident Services Support All    
Small HANA C260 Series Assembly and Installation Support Service Implementation Data Center SAP HANA AS-Fixed
Software Risk Analysis and Recommendation Services Advisory Networking   AS-Fixed
Software Support Service for Cisco Spark Support Collaboration Software SaaS
Software Subscription Support (non-orderable support service included with certain Cisco software term subscription licenses) Support All Software  
SP Advanced Plan and Design Review Services Implementation All   AS-Fixed
SP Enhanced Warranty Support All   Warranty
SP Femto Solution Support Service Support Networking    
SP Mobile Internet Optimization Support Services Optimization Mobility    
SP Optical Optimization Support Service Optimization Networking    
SP Program Management Service Implementation All    
SP Video Optimization Service Optimization Video    
SP Video Solution Support Service Support Video    
SP Voice Optimization Service Optimization Collaboration    
SP Wi-Fi – Core Network Readiness Assessment Service Advisory Mobility    
SP Wi-Fi Lab Deployment Service Implementation Mobility    
SP Wi-Fi Lab Design Service Implementation Mobility    
SP Wi-Fi Optimization Service Optimization Mobility    
SP Wi-Fi Solution Support Service Support Mobility    
StadiumVision Content Data Integration Service Implementation Collaboration StadiumVision AS-Fixed
StadiumVision Director – External Data Source Implementation Collaboration StadiumVision AS-Fixed
StadiumVision Director – Head End Service Implementation Collaboration StadiumVision AS-Fixed
StadiumVision Director - Remote Knowledge Transfer Implementation Collaboration StadiumVision AS-Fixed
StadiumVision Director - Up to 10 Local Control Devices Implementation Collaboration StadiumVision AS-Fixed
StadiumVision Director - Up to 100 Local Control Devices Implementation Collaboration StadiumVision AS-Fixed
StadiumVision Director - Up to 25 Digital Media Players (DMPs) Implementation Collaboration StadiumVision AS-Fixed
StadiumVision Director - Up to 250 Digital Media Players (DMPs) Implementation Collaboration StadiumVision AS-Fixed
StadiumVision Director - Upgrade Onsite Implementation Collaboration StadiumVision AS-Fixed
StadiumVision Director - Upgrade Remote Implementation Collaboration StadiumVision AS-Fixed
StadiumVision Director Starter Kit Implementation Collaboration StadiumVision AS-Fixed
StadiumVision SME Service Advisory Collaboration StadiumVision AS-Fixed
Strategy and Analysis for IPv6 Implementation Networking   AS-Fixed
Subject Matter Consulting Services Advisory All SME  
TelePresence Essential Operate Services Support Collaboration    
Technical Knowledge Library Training All    
Technical Knowledge Library (TKLaaS) Training All   SaaS
Technical Services for Software - Preferred Support All    
Technical Services for Software - Advantage Support All    
Technical Support Operations Management Support All    
Technical Support for Cloud Collaboartion (U.S. and Canada Only) Support Cloud    
Technology Verification Service-Small 40 Hours Implementation Security   AS-Fixed
Technology Verification Service-Medium 80 Hours Implementation Security   AS-Fixed
Technology Verification Service-Large 160 Hours Implementation Security   AS-Fixed
UCS - Architecture Assessment (ASF-ULT2-UCS-AA) Advisory Data Center Unified Computing System AS-Fixed
Unified Communications Collaboration Technology Services Advisory Collaboration Unified Communications  
Unified Communications Scoped Planning and Design Service Implementation Collaboration Unified Communications  
Unified Computing Mission Critical Support Service Support Data Center Unified Computing System End of Sale
Unified Computing Support Service Support Data Center Unified Computing System End of Sale
Unified Computing Systems (UCS) – Accelerated Deployment Service Implementation Data Center Unified Computing System AS-Fixed
Unified Computing Systems (UCS) - Pre-Production Pilot Service Implementation Data Center Unified Computing System AS-Fixed
Unified Computing Systems (UCS) - Virtualization Accelerator Implementation Data Center Unified Computing System AS-Fixed
Unified Computing Systems (UCS) - Virtualization Assessment Implementation Data Center Unified Computing System AS-Fixed
Unified Computing Systems (UCS) Planning and Design Service Implementation Data Center Unified Computing System  
Unified Computing Warranty Plus Support Data Center Unified Computing System Warranty
Unified Contact Center (UCC) Custom Application Software Services Implementation Collaboration Unified Contact Center  
Unified Contact Center (UCC) Planning and Design Service Implementation Collaboration Unified Contact Center  
Validation and Test Optimization Services Optimization All    
WAAS Wide Area Application Services Planning and Design Implementation Data Center    
Wireless LAN Planning and Design Service Implementation Networking Enterprise Wireless AS-Fixed
Wireless LAN Network Assessment Advisory Networking Enterprise Wireless AS-Fixed
Wireless Optimization Service Optimization Networking Enterprise Wireless  

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