The business need
The Cisco AI Assistant for Support was created to help engineers detect and solve customer issues, but it needed to scale reliably to meet the growing demand.
Challenge
As the Cisco AI Assistant for Support took on an increasing number of cases, the level of complexity and volume outgrew the methodology in place for monitoring its workflows. Engineers needed a way to scale the solution to grow with demands.
- Existing methodology became insufficient as demand of operations increased.
- Identifying where, when, and why something went wrong became a time-consuming challenge for the people operating the AI Assistant for Support.
Solution
Cisco implemented Splunk Enterprise which offered a robust and scalable solution for monitoring and logging. It enabled more efficient data management and troubleshooting and had the ability to ingest high volumes of data at high rates to support operations.
