Technology

Previously, Cisco IT outsourced basic monitoring and triage for network operations to a team that used traditional methods involving manual intervention and siloed dashboards. This limited in-depth network insights and was unsustainable for Cisco’s lean engineering team. When determining a better solution, the team also had to consider:

• A complex, global landscape with owned and unowned environments 
• High volumes of diverse telemetry data and alerts
• Limited staffing 
• A short time frame of just 40 days to insource a portion of network operations

Cisco IT designed and built a network observability system to collect, normalize, and route massive volumes of data in a common language using Cisco technology, including:

• Splunk Cloud Platform consolidates diverse data in a unified dashboard for real-time monitoring and automated incident workflows, enabling engineers to focus on critical alerts.
• ThousandEyes delivers comprehensive visibility into network and application performance across both owned and unowned environments, and deeper insights into user experience and connectivity.
• Cisco's network management solutions — including Catalyst Center, Meraki Dashboard, SD-WAN Manager,  and Nexus Dashboard — collect critical telemetry, performance, and security status data. This data is fed into Splunk Cloud Platform to enable a unified view and real-time monitoring.