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Cisco Customer Success Manager Exam and Training

Cisco Customer Success Manager

Exams and training

Overview Exams and training Community Resources

What you need to know

Exam basics

  • Exams are delivered in a secure environment by proctors, either online or at testing centers.
  • Grading is pass/fail, and your results are available online, usually within 48 hours.
  • Exams are available worldwide in English, and some are available in additional languages.
The 820-605 exam tests your knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks, and interpret customer usage data.

Required core exam

820-605 CSM

Cisco Customer Success Manager

This exam tests your knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks, and interpret customer usage data. Lead customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.

Cost: US$250, or redeem Cisco Learning Credits
Duration: 90 minutes

View CSM exam details

Prepare for your CSM certification

Black Belt Customer Success Manager Stage 1

Gain foundational awareness of the Customer Success Manager role, key terminology, high-level customer success workflows, and Cisco’s customer success ecosystem.

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Black Belt Customer Success Manager Stage 2

Gain a framework for orchestrating the customer journey by defining the CSM’s responsibilities across the LAER lifecycle.

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Not sure where to start?

The Cisco Learning Network is where you can ask questions, share ideas, and connect with other members as you prepare for your certification exams.

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We’re here to help

If you have questions about getting certified, we’ve got answers. Learn how to register for an exam, check your certification status, and open a case about your certification.

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