Cisco Finesse 12.0(1)
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最新資安公告
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資料表和產品資訊
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資安公告
欄位聲明
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended
- Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
安全建議、回應和注意事項
最新
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Cisco Finesse and Cisco Virtualized Voice Browser OpenSocial Gadget Editor Vulnerabilities
- Cisco Finesse Cross-Site Scripting Vulnerability
- Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability
- Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability
- Multiple Vulnerabilities in Cisco Finesse
- Cisco Finesse Reflected Cross-Site Scripting Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Cisco Finesse Cross-Site Request Forgery Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Cisco Finesse HTTP Request Processing Server-Side Request Forgery Vulnerability
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版本和相容性
發佈通知
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- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1)
Cisco Finesse 12.0(1)
參考
文件藍圖
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- Cisco Finesse Documentation Guide, Release 12.0(1)
Cisco Finesse 12.0(1)
- Cisco Finesse Documentation Guide Release 10.0(1) (PDF - 1 MB)
- Cisco Finesse Documentation Guide for Release 9.1(1) (PDF - 585 KB)
授權資料
- Open Source Used In Cisco Finesse Release 12.0(1) (PDF - 10 MB)
- Open Source Used In Cisco Finesse 11.6(1) (PDF - 8 MB)
- Open Source Used in Cisco Finesse Release 11.5(1) (PDF - 9 MB)
- Open Source Used in Cisco Finesse Release 11.0(1) (PDF - 7 MB)
- Open Source Used in Cisco Finesse Release 10.5(1) (PDF - 4 MB)
- Open Source Used in Cisco Finesse Release 10.0(1) (PDF - 4 MB)
Cisco Finesse
技術參考
- Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.0(1 (XLSX - 95 KB)
- Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.0(1) (XLSX - 43 KB)
Cisco Finesse 12.0(1)
設計
設計指南
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- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1)
Cisco Finesse 12.0(1)
安裝與升級
安裝和升級指南
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- Cisco Finesse Installation and Upgrade Guide, Release 12.0(1)
Cisco Finesse 12.0(1)
設定
配置示例和技術筆記
- Configure Nginx Reverse Proxy for VPN-Less Access to Cisco Finesse (12.6 ES03)
- Unified CCE解決方案：取得和上傳第三方CA憑證的程式（版本11.x）
- 使用Finesse配置自動應答
- 在Cisco Finesse中配置SNMP陷阱
- 在Finesse上為傳入呼叫配置基於選擇的工作流
- 在WFO-QM中用於記錄後設資料標籤的Finesse工作流配置(Calabrio)
- 在思科語音作業系統(VOS)中通過CLI配置CA簽名的證書
- 如何在PCCE 10.5中配置Precision隊列即時資料小工具
- 將Finesse 12.0座席配置為座席聊天
配置指南
維護與營運
終端用戶指南
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- Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1)
Cisco Finesse 12.0(1)
維護和運作指南
- Cisco Finesse Administration Guide, Release 12.0(1)
Cisco Finesse 12.0(1)
疑難排解
Support FAQ
疑難排解技術筆記
最新
- 解決Finesse自定義或新小工具問題
- 在Finesse Agent Desktop中載入WxM小工具故障排除
- 配置Finesse和CTI伺服器之間的安全通訊
- 與SSO的Finesse第三方客戶端整合
- 在SSO模式下使用Finesse整合第三方小工具
- 對CA簽名的伺服器上託管的小工具的Finesse錯誤「SSLPeerUnverifiedException」進行故障排除
- 為Finesse Desktop和FIPPA配置UCCX自定義呼叫變數佈局
- 排除Finesse、VVB和UCCX上的RTMT證書錯誤
- Finesse代理/主管隊列/技能組狀態更新問題
- Finesse Mobile Agent故障排除
- 排除Cisco Finesse案頭永續性日誌記錄問題
- 排除Internet Explorer上Finesse頁面到達前景的故障
- Finesse代理狀態更改延遲故障排除
- 呼叫終止後產生的Finesse IPPA「電話URL驗證」錯誤
- 使用CLI對基於Cisco VOS的Finesse伺服器進行故障排除
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