Cisco Security Advisory
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AV:N/AC:L/Au:N/C:N/I:P/A:N/E:F/RL:OF/RC:C
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A vulnerability in the web interface of Cisco Finesse could allow an unauthenticated, remote attacker to trigger the Finesse server to perform an HTTP request to an arbitrary host. This type of attack is commonly referred to as server-side request forgery (SSRF).
The vulnerability is due to insufficient access controls for the Finesse application programming interface (API) for gadgets integration. An attacker could exploit this vulnerability by submitting a crafted HTTP request to the Finesse server.
Cisco has released software updates that address this vulnerability. Workarounds that address this vulnerability are not available.
This advisory is available at the following link: http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20160504-finesse
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Vulnerable Products
The following Cisco Finesse versions are affected:
- 8.5(1) through 8.5(5)
- 8.6(1)
- 9.0(1) and 9.0(2)
- 9.1(1), 9.1(1)SU1, 9.1(1)SU1.1, and 9.1(1)ES1 through 9.1(1)ES5
- 10.0(1), 10.0(1)SU1, and 10.0(1)SU1.1
- 10.5(1), 10.5(1)ES1 through 10.5(1)ES4
- 10.5(1)SU1, 10.5(1)SU1.1, and 10.5(1)SU1.7
- 10.6(1), 10.6(1)SU1, and 10.6(1)SU2
- 11.0(1)
Products Confirmed Not Vulnerable
No other Cisco products are currently known to be affected by this vulnerability.
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Workarounds that address this vulnerability are not available.
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When considering software upgrades, customers are advised to consult the Cisco Security Advisories and Responses archive at http://www.cisco.com/go/psirt and review subsequent advisories to determine exposure and a complete upgrade solution.
In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.
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The Cisco Product Security Incident Response Team (PSIRT) is not aware of any public announcements or malicious use of the vulnerability that is described in this advisory.
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Cisco PSIRT would like to thank Juliano Rizzo for discovering and reporting this vulnerability to Cisco.
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To learn about Cisco security vulnerability disclosure policies and publications, see the Security Vulnerability Policy. This document also contains instructions for obtaining fixed software and receiving security vulnerability information from Cisco.
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Show LessVersion Description Section Status Date 1.0 Initial public release. — Final 2016-May-04
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