Cisco Enterprise Chat and Email

Security meldingen

Meldingen uit het veld

• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020

Security Advisories, antwoorden en kennisgevingen

• Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability 02-Jul-2025nieuw
• Cisco Enterprise Chat and Email Denial of Service Vulnerability 02-Apr-2025
• Cisco Enterprise Chat and Email Denial of Service Vulnerability 06-Nov-2024
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 03-Apr-2024
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 21-Dec-2023
• Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability 21-Jun-2022
• Cisco Enterprise Chat and Email Vulnerabilities 12-Jan-2022
• Cisco Enterprise Chat and Email Attachment Download Vulnerability 19-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 05-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerabilities 06-Mar-2019

Referentie

Licentie-informatie

• Cisco Enterprise Chat and Email 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

Technische referenties

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Data Dictionary, Release 15.0(1) 07-May-2025 (PDF - 1 MB)

Ontwerpen

Ontwerphandleidingen

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Design Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Design Guide, Release 12.6(1) (For UCCE and PCCE) 22-Nov-2024 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 05-Apr-2023 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 390 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Design Guide, Release 12.0(1) (For UCCE and PCCE) 05-Apr-2023 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.0(1) (For UCCE and PCCE) 16-May-2019 (PDF - 400 KB)

• Cisco Enterprise Chat and Email 11.5(1)

  • Enterprise Chat and Email Design Guide, Release 11.5(1) 20-Sep-2016 (PDF - 513 KB)
  • System Requirements for Enterprise Chat and Email, Release 11.5(1) 20-Sep-2016 (PDF - 400 KB)

Installeren en upgraden

Installatie- en upgrade-handleidingen

• Cisco Enterprise Chat and Email 15.0(1)

  • System Requirements for Enterprise Chat and Email, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 389 KB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 15.0(1) 06-May-2025 (PDF - 3 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 15.0(1) 06-May-2025 (PDF - 3 MB)
  • Enterprise Chat and Email Upgrade Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 2 MB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.6(1) 11-Oct-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.6(1) 11-Oct-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Upgrade Guide, Release 12.6(1) (For UCCE and PCCE) 22-Nov-2023 (PDF - 5 MB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.5(1) 03-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.5(1) 03-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 570 KB)
  • Enterprise Chat and Email Upgrade Guide for Unified Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 569 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.0(1) 09-Mar-2023 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.0(1) 21-Jul-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.0(1) 15-Jul-2022 (PDF - 768 KB)

• Cisco Enterprise Chat and Email 11.5(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 11.5(1) 01-Sep-2017 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 11.5(1) 31-Aug-2017 (PDF - 2 MB)

TechNotes over installatie en upgrades

• PfSense Community-taakverdeling voor ECE configureren 24-Feb-2024

Configuratie

Configuratievoorbeelden en TechNotes

• Applicable to Multiple Releases

  • Probleemoplossing voor ECE OAUTH2-verificatie met Office 365 13-Dec-2022

• Cisco Enterprise Chat and Email 12.6(1)

  • SSO voor agents en Partitie Admin in ECE configureren en problemen oplossen 14-Feb-2024
• Aangepaste chatvariabelen voor ECE-chat configureren 25-Jul-2019
• Probleemoplossing perifere gateway-loganalyse voor Enterprise Chat en e-mail - doorsturen van werkstroom 19-Jul-2019
• Enterprise Chat en E-mail configureren (ECE) snelle links en antwoorden 06-Dec-2018

Programmeerhandleidingen

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 15.0(1) (For UCCE and PCCE) 07-May-2025 (PDF - 819 KB)
  • Enterprise Chat and Email Chat and Callback Javascript SDK Developer’s Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 625 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 484 KB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Chat and Callback Javascript SDK Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 21-Mar-2023 (PDF - 628 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 31-Oct-2022 (PDF - 484 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 19-Apr-2023 (PDF - 813 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.5(1) 22-Jan-2020 (PDF - 485 KB)
  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 587 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 885 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 486 KB)

Onderhouden en gebruiken

Eindgebruikershandleidingen

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email User Guide for Agents and Supervisors, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Browser Settings Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 666 KB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email User Guide for Agents and Supervisors, Release 12.6(1) (For UCCE and PCCE) 08-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.6(1) ES8 (For UCCE and PCCE) 30-May-2024 (PDF - 674 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.5(1) (For UCCE and PCCE) 26-Oct-2022 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.5(1) (For UCCE and PCCE) 30-Mar-2022 (PDF - 666 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.5(1) (For UCCE) 22-Jan-2020 (PDF - 579 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.0(1) (For UCCE and PCCE) 15-Feb-2019 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.0(1) (For UCCE and PCCE) 07-Jan-2019 (PDF - 700 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.0(1) (For UCCE) 07-Jan-2019 (PDF - 516 KB)

• Cisco Enterprise Chat and Email 11.5(1)

  • Enterprise Chat and Email Browser Settings Guide, Release 11.5(1) 09-Dec-2016 (PDF - 508 KB)
  • Enterprise Chat and Email Agent’s User Guide, Release 11.5(1) 09-Dec-2016 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 11.5(1) 08-Dec-2016 (PDF - 618 KB)

Onderhouds- en gebruikshandleidingen

• Data Lookup Utility Guide For Enterprise Chat and Email 07-May-2025 (PDF - 990 KB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 15.0(1) (For UCCE and PCCE) 07-May-2025 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 5 MB)
• Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 15.0(1) (For UCCE and PCCE) 05-May-2025 (PDF - 3 MB)
• Data Lookup Utility Guide For Enterprise Chat and Email 08-Apr-2025 (PDF - 995 KB)
• Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 4 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.5(1) (For UCCE) 19-Nov-2024 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.0(1) (For UCCE) 01-May-2023 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.5(1) (For UCCE) 05-Jan-2023 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.0(1) ES6 (For PCCE) 27-Oct-2022 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.0(1) ES6 (For UCCE) 27-Oct-2022 (PDF - 747 KB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.5(1) ES3 (For PCCE) 26-Oct-2022 (PDF - 3 MB)

TechNotes over onderhoud en gebruik

• Probleemoplossing voor ECE SQL CPU-problemen met SQL 2014-standaardinstallatie 07-Feb-2020

Probleemoplossing

TechNotes voor probleemoplossing

• Applicable to Multiple Releases

  • ECE met PCCE in versie 12.0 en hoger integreren 30-Jul-2020

• Cisco Enterprise Chat and Email 12.6(1)

  • ECE Alarm Workflow configureren om de activiteiten van de Exceptie Wachtrij opnieuw te verwerken 27-Jan-2025
• Probleemoplossing E-mails gaan naar standaard-uitzonderingswachtrij in ECE 12-Aug-2024
• Probleemoplossing voor aangepaste header met Cisco ECE-handleiding 23-Oct-2020
• Java configureren voor e-mail en Werkstroomfout wijzigen (ECE) 21-Oct-2020
• Eerste installatie van ECE 400-Agent-configuratie 14-Aug-2020
• Probleemoplossing PCCE 12.x SPOG niet ECE-G afgeven 24-Jul-2020
• HTTP-foutcode voor probleemoplossing 500 bij toegang tot map access point in ECE-webconfiguratie 22-Jul-2020
• Probleemoplossing ECE-routeswitch naar agent-fouten 19-Jul-2020
• Configuratie van probleemoplossing in IS-webserver in Enterprise Chat en E-mail 09-Mar-2020
• Vastlegging en beschikbaarheid van Troubleshooter Agent in Enterprise Chat en E-mail 09-Mar-2020
• Probleemoplossing voor ECE-upgrade: van 11.5 tot 11.6 21-Oct-2019

Geschreven informatie

Brochures

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022