Chat y correo electrónico empresarial de Cisco

Avisos de seguridad

Advertencias de seguridad, respuestas y notificaciones

• Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability 02-Jul-2025
• Cisco Enterprise Chat and Email Denial of Service Vulnerability 02-Apr-2025
• Cisco Enterprise Chat and Email Denial of Service Vulnerability 06-Nov-2024
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 03-Apr-2024
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 21-Dec-2023
• Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability 21-Jun-2022
• Cisco Enterprise Chat and Email Vulnerabilities 12-Jan-2022
• Cisco Enterprise Chat and Email Attachment Download Vulnerability 19-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 05-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerabilities 06-Mar-2019

Field Notices

• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020

Referencia

Información

• Cisco Enterprise Chat and Email 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

Referencias Técnicas

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Data Dictionary, Release 15.0(1) 07-May-2025 (PDF - 1 MB)

Diseño

Guías de Diseño

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Design Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Design Guide, Release 12.6(1) (For UCCE and PCCE) 22-Nov-2024 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 05-Apr-2023 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 390 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Design Guide, Release 12.0(1) (For UCCE and PCCE) 05-Apr-2023 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.0(1) (For UCCE and PCCE) 16-May-2019 (PDF - 400 KB)

• Cisco Enterprise Chat and Email 11.5(1)

  • Enterprise Chat and Email Design Guide, Release 11.5(1) 20-Sep-2016 (PDF - 513 KB)
  • System Requirements for Enterprise Chat and Email, Release 11.5(1) 20-Sep-2016 (PDF - 400 KB)

Instalación y Actualización

Guías de Instalación y Actualización

• Cisco Enterprise Chat and Email 15.0(1)

  • System Requirements for Enterprise Chat and Email, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 389 KB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 15.0(1) 06-May-2025 (PDF - 3 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 15.0(1) 06-May-2025 (PDF - 3 MB)
  • Enterprise Chat and Email Upgrade Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 2 MB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.6(1) 11-Oct-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.6(1) 11-Oct-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Upgrade Guide, Release 12.6(1) (For UCCE and PCCE) 22-Nov-2023 (PDF - 5 MB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.5(1) 03-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.5(1) 03-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 570 KB)
  • Enterprise Chat and Email Upgrade Guide for Unified Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 569 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.0(1) 09-Mar-2023 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.0(1) 21-Jul-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.0(1) 15-Jul-2022 (PDF - 768 KB)

• Cisco Enterprise Chat and Email 11.5(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 11.5(1) 01-Sep-2017 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 11.5(1) 31-Aug-2017 (PDF - 2 MB)

Notas Técnicas de Instalación y Actualización

• Configuración del balanceador de carga de comunidad pfSense para ECE 24-Feb-2024

Configuración

Guías de Programación

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 15.0(1) (For UCCE and PCCE) 07-May-2025 (PDF - 819 KB)
  • Enterprise Chat and Email Chat and Callback Javascript SDK Developer’s Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 625 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 484 KB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Chat and Callback Javascript SDK Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 21-Mar-2023 (PDF - 628 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 31-Oct-2022 (PDF - 484 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 19-Apr-2023 (PDF - 813 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.5(1) 22-Jan-2020 (PDF - 485 KB)
  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 587 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 885 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 486 KB)

Notas Técnicas y Ejemplos de Configuración

• Applicable to Multiple Releases

  • Solucionar problemas de autenticación ECE OAUTH2 con Office 365 13-Dec-2022

• Cisco Enterprise Chat and Email 12.6(1)

  • Configuración y solución de problemas de SSO para agentes y administradores de particiones en ECE 14-Feb-2024
• Configurar variables de conversación personalizadas para el chat CEPE 25-Jul-2019
• Resolución de problemas de análisis de registro de gateway periférico para correo electrónico y chat empresarial: flujo de trabajo de chat 19-Jul-2019
• Configuración de respuestas y enlaces rápidos de chat empresarial y correo electrónico (ECE) 06-Dec-2018

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Data Lookup Utility Guide For Enterprise Chat and Email 07-May-2025 (PDF - 990 KB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 15.0(1) (For UCCE and PCCE) 07-May-2025 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 5 MB)
• Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 15.0(1) (For UCCE and PCCE) 05-May-2025 (PDF - 3 MB)
• Data Lookup Utility Guide For Enterprise Chat and Email 08-Apr-2025 (PDF - 995 KB)
• Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.6(1) (For UCCE and PCCE) 27-Jan-2025 (PDF - 4 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.5(1) (For UCCE) 19-Nov-2024 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.0(1) (For UCCE) 01-May-2023 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.5(1) (For UCCE) 05-Jan-2023 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.0(1) ES6 (For PCCE) 27-Oct-2022 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.0(1) ES6 (For UCCE) 27-Oct-2022 (PDF - 747 KB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.5(1) ES3 (For PCCE) 26-Oct-2022 (PDF - 3 MB)

Guías para el Usuario Final

• Cisco Enterprise Chat and Email 15.0(1)

  • Enterprise Chat and Email User Guide for Agents and Supervisors, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Browser Settings Guide, Release 15.0(1) (For UCCE and PCCE) 06-May-2025 (PDF - 666 KB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email User Guide for Agents and Supervisors, Release 12.6(1) (For UCCE and PCCE) 08-Apr-2025 (PDF - 2 MB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.6(1) ES8 (For UCCE and PCCE) 30-May-2024 (PDF - 674 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.5(1) (For UCCE and PCCE) 26-Oct-2022 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.5(1) (For UCCE and PCCE) 30-Mar-2022 (PDF - 666 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.5(1) (For UCCE) 22-Jan-2020 (PDF - 579 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.0(1) (For UCCE and PCCE) 15-Feb-2019 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.0(1) (For UCCE and PCCE) 07-Jan-2019 (PDF - 700 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.0(1) (For UCCE) 07-Jan-2019 (PDF - 516 KB)

• Cisco Enterprise Chat and Email 11.5(1)

  • Enterprise Chat and Email Browser Settings Guide, Release 11.5(1) 09-Dec-2016 (PDF - 508 KB)
  • Enterprise Chat and Email Agent’s User Guide, Release 11.5(1) 09-Dec-2016 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 11.5(1) 08-Dec-2016 (PDF - 618 KB)

Notas Técnicas de Mantenimiento y Funcionamiento

• Solucionar problemas de picos de CPU ECE SQL con la instalación estándar de SQL 2014 07-Feb-2020

Solución de problemas

Notas Técnicas de Troubleshooting

• Applicable to Multiple Releases

  • Integrar ECE con PCCE en la versión 12.0 y superior 30-Jul-2020

• Cisco Enterprise Chat and Email 12.6(1)

  • Configuración de flujo de trabajo de alarma ECE para reprocesar actividades de cola de excepción 27-Jan-2025
• Resolución de problemas de correos electrónicos que van a la cola de excepción predeterminada en ECE 12-Aug-2024
• Solución de problemas de encabezado personalizado con Cisco ECE 23-Oct-2020
• Error de flujo de trabajo de configuración de Java para correo electrónico y chat (ECE) 21-Oct-2020
• Instalación inicial de la configuración ECE 400-Agent HA 14-Aug-2020
• Solución de problemas de PCCE 12.x SPOG que no representa el gadget ECE 24-Jul-2020
• Solución de problemas de código de error HTTP 500 al acceder a la carpeta de punto de entrada en la configuración web de ECE 22-Jul-2020
• Resolución de Problemas de Falla en el Chat de Ruta CEPE al Agente 19-Jul-2020
• Solución de problemas de configuración del servidor Web IIS en chat empresarial y correo electrónico 09-Mar-2020
• Solución de problemas de inicio de sesión y disponibilidad de agentes en chat empresarial y correo electrónico 09-Mar-2020
• Solución de problemas de falla de actualización de ECE de 11.5 a 11.6 21-Oct-2019

Documentación

Folletos

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022