Connected Digital Experience: Build loyalty and enduring relationships with your customers.How Talbots does it
Gone are the days of “one-size-fits-all” contact centers. Customers expect faster responses, personalized service, and increased availability. They want service when and how they need it. Personalized care is now the rule, not the exception.
of business leaders consider customer experience the “new battlefield” for competition.Source: Gartner
of execs list improving the customer experience as their top business imperative.Source: Harvard Business Review
of execs say fostering collaboration with customers has increased in importance in the last two years.Source: Harvard Business Review
Companies looking to make customer experience a strategic priority, can struggle with adopting a customer-centric mind-set. These enterprises often miss the bigger picture of what happens before and after service interactionsView the infographic
A Turkish bank boosts market share by transforming the customer experience at all points of contact.
Republic Bank saves more than US$1 million annually and enhances customer services with a new call center built on Cisco solutions.