5th July 07

Cisco announces a host of new products and applications for more effective and personalized business collaboration

Expands Unified Communications Offerings for Small and Medium - Sized Businesses

Mumbai - July 5, 2007 - Cisco today announced new products and applications that allow organizations to use their network as a platform for more effective and more personalized business collaboration. Cisco Unified Communications system 6.0 is a comprehensive communications system for voice, video and data. This new release introduces capabilities that will dramatically improve the productivity of mobile employees and cost-effectively deliver Unified Communications to small and medium-sized businesses. It also extends new collaboration features and third-party application integration across the portfolio. The system integrates wired, wireless and mobile devices to create a secure solution for the entire organization, regardless of a worker's location.

Further, marking the next major evolution of its small and medium-sized business (SMB) strategy, Cisco® today introduced several advancements designed to help maximize business efficiency and improve customer and employee collaboration. The advancements include the Cisco Unified Communications Manager Business Edition which combines key Unified Communications applications for mid-sized businesses (100-500 person) on a single platform with common provisioning and management and the Cisco Smart Business Communications System for small businesses.

Manjula Talreja, Senior Director, Customer Business Transformation, Voice Technology Group, Cisco said, “In the current business scenario, the quality of user experience acts as a key differentiator and an important tool to attract and retain customers across all industry verticals. Organizations can transform their businesses via unified communications by bringing consistent service and rich user experience. The business case for unified communications stresses on driving multi channel convergence for consistent customer experience, improving employee productivity and collaboration options while driving down some of the costs of maintaining multiple communication applications and infrastructures. Cisco Unified Communications system 6.0 helps businesses to excel in today's highly competitive fast-paced world by giving them the agility and flexibility they need to continuously innovate.”

“Cisco Unified Communications system 6.0 is built on open industry standards so organizations can mix and match their communications technologies to meet their business needs. The system is secure and extensible and integrates smoothly with existing business desktop tools for plug-and play functionality that simplifies deployment, lowers training costs and reduces capital and operating expenses,” said Ranajoy Punja, Vice President, Business Development, Advanced Technologies, Cisco India &SAARC. He added, “Organizations deploying Cisco Unified Communications system 6.0 will also benefit from a global network of Cisco partners that specialize in unified communications”.

Cisco Unified Communications System 6.0

Cisco Unified Communications system 6.0 is part of an integrated solution that includes network infrastructure, security, mobility, network management and lifecycle services. Cisco Unified Communications offers flexible deployment and outsourced management options, end-user and partner financing packages and third-party communications applications. A few highlights of the Cisco UC System 6.0 are:

The Cisco Unified Mobile Communicator provides employees with access to their enterprise unified communications capability from mobile phones and smart phones using an intuitive graphical interface. Cisco Unified Mobile Communicator allows access to presence-enabled enterprise directories, sending secure text messages, viewing business email and voicemail. Cisco Unified Mobile Communicator works on diverse handsets, on key mobile operating systems and on multiple mobile networks, allowing for corporate or personal preference factors such as form factor, cost and coverage.

Cisco Unified Wireless IP Phone 7921G enhances voice over wireless LAN communications to the enterprise and supports the wireless 802.11 a/b/g standards. This new telephone complements the Cisco Unified Wireless IP Phone 7920. One of the first IP Phones to support the 802.11 "a" standard, it offers dedicated keys for mute, volume and applications such as "push to talk", and a docking/charging station with integrated speakerphone.

Small and Medium-Sized Businesses
Cisco Unified Communications Manager Business Edition is simple to install and manage and offers flexible deployment options for growth. It provides a complete package of voice and video communication features; single business number capabilities with Cisco Unified Mobility, Cisco Unity Connection 2.0 integrated messaging and presence services. It also acts as a foundation for more advanced Unified Communications capabilities, such as Cisco Unified MeetingPlace and Cisco Unified IP Contact Center.

In order to meet the full range of requirements for small to medium contact centers, Cisco is introducing important new multi-channel and workforce optimization capabilities for Cisco Unified Contact Center Express. To improve customer satisfaction for inquiries initiated via email or the Web, Cisco Unified Web Interaction Manager and Cisco Unified E-Mail Interaction Manager offer a common agent interface designed to improve productivity and provide easy access to a shared knowledgebase and customer history.

Adobe Flash-based Web conferencing capabilities with Cisco Unified MeetingPlace 6.0 provide an enhanced user experience with increased applications support and a single solution and user environment for simple and effective voice, video and Web conferencing.

Cisco Unity 5.0 introduces new productivity-enhancing features that allow users to listen to and answer messages as they are being recorded, hands-free operation with speech recognition and the ability to view, sort and play messages on the display of a Cisco Unified IP Phone.

A New Way of Communicating for Small Businesses
The simple, complete and highly secure Smart Business Communications System helps enable anytime anywhere access to information and provides efficient methods of communicating with customers and employees to help improve service and increase business agility. The system employs new hardware products, integrated unified communications applications and system-management tools designed to complement each other and provide communication building blocks for small businesses. The system includes the following new products:

Cisco Unified Communications 500 Series, powered by Cisco Unified Communications Manager Express and Cisco Unity Express. This platform supports the portfolio of Cisco Unified IP Phones, including the softphone Cisco IP Communicator, Internet connectivity with firewall protection, virtual private networks (VPNs), and wireless LAN access for reliable, highly secure communications. Combined with its optional desktop application support, Cisco Unified Communications 500 enables more effective collaboration by using simple yet powerful capabilities such as instant messaging, single-number reach, and desktop control of all calls and messages to help enrich the total communications experience.

The Cisco Smart Business Communications System integrates with existing desktop applications such as calendaring, e-mail, customer relationship management (CRM) and enterprise resource planning (ERP) to help improve customer service and business agility, which are hallmarks of competitive differentiation for SMBs. IPcelerate, a Dallas-based Cisco Technology Developer Program Partner, is the first to offer customized business productivity applications for the Smart Business Communication System.

About Cisco
Cisco, (NASDAQ: CSCO), is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at For ongoing news, please go to equipment in India is supplied by Cisco Systems International BV, a wholly owned subsidiary of Cisco Systems, Inc.

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