A.T. Kearney and the Cisco Difference

Country: UAE

Preliminary Case Study Questions

  • What was the solution implemented by Cisco? (detailed hardware & software – please provide solution fact sheet / whitepaper)
    • Cisco 2821 Voice router
    • 3560 PoE switches
    • Cisco IP phones
    • Cisco 1100 series access points
  • What is the AT penetration of this solution?
    • IP Communications
    • Wireless
  • Why did the customer choose Cisco over competitors? (Brand, value, TCO, support ...etc)
    • Global Standard
    • Technology
  • What business challenge was the customer facing?
    • Needed a centralized IP communications systems
    • Needed to cut communication costs between international offices
  • How did the solution help customer overcome these challenges?
    • Have a centralized call manager In Germany, with site office in Dubai connected over WAN link
  • What are the overall business benefits of the implemented solution to the customer?
    • Reduced cost
    • Centralized management
  • Is the project/solution implanted already?
    • Implementation due by November 2007
  • When what was the implantation duration? 1 week
  • What can the customer now offer (to employees, customers, partners), thanks to the solution which he couldn’t before? (Services, integration, collaboration, etc) Seamless communication between Global offices and centralized management of telephony infrastructure
  • Who was the Cisco partners involved? (Silver, gold?) Latitude Systems: Premier
  • How will the solution impact the customer’s products/services extended to its employees, customers and partners? (Productivity, cut costs)
    • Reduced cost
    • Centralized management
  • What future plans does this customer have with this partner?
    • Network Security
    • Network Management

BDM: Ms. Naziha Catanzarite,,
+971 50 4518 715

Cisco Partner:
Latitude Systems,
Peter Joshua Isaac,,
050 6954264

Account Manager: Priya Limaye,,
050 5584898

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