These release notes describe what is new in Cisco Connected Mobile Experiences (CMX), Release 10.1, and the system requirements, upgrade scenarios, and open caveats for this release. Unless otherwise noted, Cisco Connected Mobile Experiences is referred to as Cisco CMX in this document.
CMX 10.1 release is available as software that can be run on physical or virtual MSE appliance. No database migration on inline upgrade is supported from Cisco MSE 8.0 or earlier to CMX 10.1. You can upgrade from CMX 10.0 to CMX 10.1. We recommend that you run CMX 10.1 in parallel with the existing Cisco MSE 8.0 or earlier, and utilize the evaluation license for 120 days. After the evaluation period, you have an option to decommission the older Cisco MSE system.
CMX 10.1 continues to use two tier licensing-CMX Base and CMX Advanced. CMX Connect is now included as part of CMX Base license.
CMX Base license provides the following services:
– Detect and Locate —The ability to determine the location of Wi-Fi clients, BLE beacons, devices, and RFID tags
– CMX Connect—Visitor Wi-Fi onboarding platform
– APIs—3rd party integration using standard REST APIs
CMX Advanced license provides the following services:
– Includes all the CMX Base services—CMX Detect and Locate, APIs, CMX Connect
– CMX Analytics
Starting with CMX 10.1, Cisco CleanAir is natively built-in with MSE appliance (physical and virtual) and does not require a license.
The Evaluation License of CMX 10.1 provides full functionality for an evaluation period of 120 days. Evaluation of CMX Base and CMX Advanced licenses are built in with every CMX 10.1 instance. There are no limitations with the functionalities when you use the Evaluation License in the current release.
Every CMX 10.1 box/image ships with a 120 day evaluation license for all services. The countdown starts when you start CMX and enable a service.
Accounting starts from the day you start using the CMX 10.1 software. Each day the evaluation license is decremented by one.
The license page shows a summary of the current licenses and their state. If a service is running and its license is expired, it shows “Out of Compliance”. But the service is still allowed to run (see the first point). The “Out of Compliance” licenses running in CMX 10.1 will not receive any support from TAC/Cisco in case of any issues.
You can add any license file from the MSE 8.0 or prior releases to CMX 10.1.
In CMX 10.1, the licenses are not node-locked to a box.
Software Release Recommendation
Table 3 lists the recommended CMX software releases and their benefits.
Table 3 Software Release Recommendation
This release should be used in production environments that require full suite of Cisco MSE features.
This release is suitable for deployments where the following features are a requirement:
CMX Detect & Locate
This release is NOT suitable for deployments where the following features are a requirement:
Cisco Prime Infrastructure integration for location services and Cisco CleanAir
Installing Cisco MSE Virtual Appliance
For information about installing Cisco MSE Virtual Appliance, see the Cisco MSE Virtual Appliance Installation Guide, CMX Release 10.1 at the following URL:
CMX Release 10.1 introduces a new user interface designed to inform, engage, and communicate trends from large volumes of data. You can customize the widgets to focus on key insights and surface actionable information like percentage of visitors crossing from one area to another area (see Figure 1).
Figure 1 Analytics Tab—Crossover and Visitors Widget
CMX Detect and Locate Features
Table 4 table lists the Detect and Locate features and benefits.
Table 4 Detect and Locate Features
Wi-Fi client location on map
Locates probing as well as connected Wi-Fi clients.
Cisco CleanAir Wi-Fi interferer
Locates, tracks, and co-relates devices such as video cameras that interferers with Wi-Fi across multiple Cisco Wireless LAN Controllers (WLC) and provides a report on zones of impact on the map.
Asset tag location
Locates and tracks Cisco Compatible Extensions (CCX) and provides a report on physical attributes such as temperature, battery level, and so on.
Streaming notification JSON/XML
Allows administrators to programmatically provide events such as Wi-Fi enabled assets that are crossing into out of restricted zones, BLE beacon movement crosses threshold distance.
Zone, search, and filter
Create logical zones on the map and searches for users by username, IP address, MAC, or filter to quickly locate assets or spot trends in different areas.
Bluetooth Low-Energy Beacon Management Platform Features
CMX 10.1 makes use of Cisco CleanAir technology and provides a centralized platform to monitor and manage Bluetooth Low Energy (BLE) Beacon. This capability is available in all Cisco CleanAir Wi-Fi environments.
Table 5 lists the BLE Beacon management platform features.
Table 5 Bluetooth Low-Energy Beacon Management Platform Features
Monitor BLE Beacons
Gains visibility into beacon health from a convenient centralized platform and eliminates costly on-site trips with IT team and mobile applications to inspect beacon health.
Detect missing or misplaced beacons
Monitors beacon placement to ensures that the detect and locate services are advertised and are in the desired locations.
Detect rogue beacons
Tracks and alerts when unauthorized or rogue beacons are detected in your facility.
CMX Connect Features
Table 6 CMX Connect Features
Custom guest portal
User friendly tool for IT and marketing managers to create custom guest portals with dynamic content. For example, custom portals can collect visitors' information and change promotions for different location. Guest portals are aesthetically rendered on all mobile devices.
You can increase your brand recognition and gain insights through Facebook Wi-Fi. You can access free Wi-Fi from your mobile devices after checking into your Facebook account.
Guest Analytics Enablement
Enable guest analytics by collecting data through registration form or social authentication. We currently support three types of social authentication in this release—Facebook, Instagram and Foursquare.
Location-based guest experience
Enable different guest onboarding experiences based on the current location of the visitor. For example, when visitors connect to Wi-Fi from the retail bank office located in the west wing of the building, they could be served the guest portal of the bank while visitors connecting to the same Wi-Fi from the grocery store in the east wing can be served with grocery portal with deals for the day.
CMX Analytics Features
The analytics dashboard in CMX 10.1 provides real-time information on Wi-Fi clients and intuitive reports that retail and enterprise customers can use to understand the traffic behavior across their sites.
The analytics dashboard provides real-time information on Wi-Fi client count and dwell time. Use this data to get information about the number of visitors, amount of time spent, frequency of visits, and number of new visitors vs. repeat visitors within a venue.
Creates logical zones within a venue to allow you to understand relative utilization of different areas. Filtering and comparing dwell time and device count across zones helps you identify trends such as foot traffic in different parts of a retail store.
Reports and widgets
Use reports and widget tools to measure common trends and patterns that occur over a period of time in a particular zone.
Default, custom, and scheduled reports
Dwell-time report—This report is generated by default and indicates the average wait time of visitors within a venue.
Device count report—This report shows total number of devices that are available in a location.
You can customize these reports for a selected location and date/time range. You can use different widgets to customize these reports.
A crossover report helps quantify the flow of visitors between different zones. For example, this report shows interesting trends such as customers visiting store A or store B in a shopping mall.
Rewind and play back aggregate movement patterns in a venue
Allows administrators to rewind the clock and visualize flow of traffic and identify hotspots over a 24-hour period from historical location data.
Standards Based REST API
CMX 10.1 Release features a robust and capable RESTful API interface that can be used to programmatically apply the location of various assets, process analytics, manage beacons, add or delete notifications, and so on. One of the features of REST API is the live documentation available on the CMX 10.1 user interface. This enables you to rapidly learn API syntax by trying it live from the system via https://<cmx ip address>/apidocs/. Input and output of API uses the standard JSON format.
Programmatically access configuration such as maps, notifications, alerts, user roles, and so on.
Programmatically access location information such as geo-coordinates, zone information, associated and nearby APs, and connected Cisco WLC for Wi-Fi clients. Full support is also provided for programmatically extracting the BLE Beacons and place them on the map.
Programmatically access dwell time, device count, summary metrics, and system health indicators.
Programmatically access user session information.
You can install and run the CMX 10.1 software platform on machines with different CPU cores, RAM, and disk sizes. The limit listed in Table 9 identify the maximum scale on a single box deployment.
Note You can install and run the CMX 10.1 software on machines with different CPU cores, RAM, and disk sizes. The limit listed in Table 9 identify the maximum scale on a single box deployment on a High-End Appliance.
Serviceability and Troubleshooting Features
CMX 10.1 software platform is designed for increased scale and robust performance. An important capability towards achieving serviceability and troubleshooting is to capture and log all critical health information about various processes and subsystems. While many software platforms share this goal, these metrics are available deep in the system that is accessible only through command line tools.
CMX 10.1 brings an intuitive design and simplicity and displays information about system health and tracks various health metrics as shown in Figure 2.
Figure 2 System Summary
Table 10 lists serviceability and troubleshooting features.
Table 10 Serviceability and Troubleshooting Features
Summarizes system health indicators of all the subsystems in a single view.
CPU, Memory, Disk Usage
Allows administrators to view the overall usage of the system now and also roll back to see performance over time.
Key Performance Metrics
Allows administrators and engineers to look at key performance metrics, such as processing time, incoming and outgoing rates, and understand how system behaves when it is under load.
Starting with CMX 10.1 release, Cisco CMX, Cisco Wireless LAN Controller (WLC) and Cisco Prime Infrastructure will be independently version numbered. See the Solution Compatibility Matrix to identify release numbers of individual components for your deployment.
CMX 10.1 is loosely coupled with Cisco Prime Infrastructure, which is the network management platform. Cisco Prime Infrastructure discovers access points and offers tools to place them on site maps. These populated maps are reused by CMX using an export and import process supported by Cisco Prime Infrastructure and CMX respectively. This process is done at setup time and is repeated when maps are modified or added to the system. Once the process of importing maps on CMX is complete, the CMX and Cisco Prime Infrastructure do not have run time dependencies.
Unlike in releases earlier than CMX 10.1, zones are created in CMX 10.1 after the maps have been imported from Cisco Prime Infrastructure.
The Bug Search Tool (BST), which is the online successor to the Bug Toolkit, is designed to improve the effectiveness of network risk management and device troubleshooting. The BST allows partners and customers to search for software bugs based on product, release, and keyword, and aggregates key data such as bug details, product, and version. The tool has a provision to filter bugs based on credentials to:
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