Configure Voicemail

Configure Voicemail for an On-Premises Deployment with Cisco Unified Communications Manager Release 9.x and Later

Procedure
     Command or ActionPurpose
    Step 1Configure Cisco Unity Connection for Use with Cisco Jabber
     

    Configure Cisco Unity Connection so that Cisco Jabber can access voicemail services.

     
    Step 2Configure Retrieval and Redirection
     

    Configure retrieval so that users can access voice mail messages. Configure redirection so that users can send incoming calls to voicemail.

     
    Step 3Add a Voicemail Service
     

     

    Step 4Apply a Voicemail Service
     

    After you add a voicemail service, you must apply it to a service profile so that the client can retrieve the settings.

     
    Step 5Set a Voicemail Credentials Source
     

     

    Configure Cisco Unity Connection for Use with Cisco Jabber

    You must complete some specific steps to configure Cisco Unity Connection so that Cisco Jabber can access voicemail services. You should refer to the Cisco Unity Connection documentation for instructions on general tasks such as creating users, passwords, and provisioning users with voicemail access.

    Remember:

    Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection release 8.5 or later.

    Procedure
      Step 1   Ensure the Connection Jetty and Connection REST Service services are started.
      1. Open the Cisco Unity Connection Serviceability interface.
      2. Select Tools > Service Management.
      3. Locate the following services in the Optional Services section:

        • Connection Jetty

        • Connection REST Service

      4. Start the services if required.
      Step 2   Open the Cisco Unity Connection Administration interface.
      Step 3   Edit user password settings.
      1. Select Users.
      2. Select the appropriate user.
      3. Select Edit > Password Settings.
      4. Select Web Application from the Choose Password menu.
      5. Uncheck User Must Change at Next Sign-In.
      6. Select Save.
      Step 4   Provide users with access to the web inbox.
      1. Select Class of Service.

        The Search Class of Service window opens.

      2. Select the appropriate class of service or add a new class of service.
      3. Select Allow Users to Use the Web Inbox and RSS Feeds.
      4. In the Features section, select Allow Users to Use Unified Client to Access Voice Mail.
      5. Select all other options as appropriate.
      6. Select Save.
      Step 5   Select API configuration settings.
      1. Select System Settings > Advanced > API Settings.

        The API Configuration window opens.

      2. Select the following options:

        • Allow Access to Secure Message Recordings through CUMI

        • Display Message Header Information of Secure Messages through CUMI

        • Allow Message Attachments through CUMI

      3. Select Save.
      What to Do Next

      If you have Cisco Unified Communications Manager release 9.x and later, Add a Voicemail Service.

      Configure Retrieval and Redirection

      Configure retrieval so that users can access voicemail messages in the client interface. Configure redirection so that users can send incoming calls to voicemail. You configure retrieval and redirection on Cisco Unified Communications Manager.

      Procedure
        Step 1   Open the Cisco Unified CM Administration interface.
        Step 2   Configure the voicemail pilot.
        1. Select Advanced Features > Voice Mail > Voice Mail Pilot.

          The Find and List Voice Mail Pilots window opens.

        2. Select Add New.

          The Voice Mail Pilot Configuration window opens.

        3. Specify the appropriate details on the Voice Mail Pilot Configuration window.
        4. Select Save.
        Step 3   Add the voicemail pilot to the voicemail profile.
        1. Select Advanced Features > Voice Mail > Voice Mail Profile.

          The Find and List Voice Mail Profiles window opens.

        2. Specify the appropriate filters in the Find Voice Mail Profile where Voice Mail Profile Name field and then select Find to retrieve a list of profiles.
        3. Select the appropriate profile from the list.

          The Voice Mail Pilot Configuration window opens.

        4. Select the voicemail pilot from the Voice Mail Pilot drop-down list.
        5. Select Save.
        Step 4   Specify the voicemail profile in the directory number configuration.
        1. Select Device > Phone.

          The Find and List Phones window opens.

        2. Specify the appropriate filters in the Find Phone where field and then select Find to retrieve a list of devices.
        3. Select the appropriate device from the list.

          The Phone Configuration window opens.

        4. Locate the Association Information section.
        5. Select the appropriate device number.

          The Directory Number Configuration window opens.

        6. Locate the Directory Number Settings section.
        7. Select the voicemail profile from the Voice Mail Profile drop-down list.
        8. Select Save.
        What to Do Next

        Set a Voicemail Credentials Source

        Add a Voicemail Service

        Add a voicemail service, to allow users to receive voice messages.

        Before You Begin

        Configure Cisco Unity Connection for Use with Cisco Jabber

        Procedure
          Step 1   Open the Cisco Unified CM Administration interface.
          Step 2   Select User Management > User Settings > UC Service. The Find and List UC Services window opens.
          Step 3   In the Find and List UC Services window, select Add New. UC Service Configuration window opens.
          Step 4   In the Add a UC Service section, select Voicemail from the UC Service Type drop-down list and select Next
          Step 5   Specify details for the voicemail service as follows:

          • Product Type — Select Unity Connection.

          • Name — Enter a descriptive name for the server, for example, PrimaryVoicemailServer.

          • Hostname/IP Address — Enter the IP address or the fully qualified domain name (FQDN) of the voicemail server.

          • Port—You do not need to specify a port number. By default, the client always uses port 443 to connect to the voicemail server. For this reason, any value you specify does not take effect.

          • Protocol Type—You do not need to specify a value. By default, the client always uses HTTPS to connect to the voicemail server. For this reason, any value you specify does not take effect.

          Step 6   Select Save.
          What to Do Next

          Apply a Voicemail Service

          Apply a Voicemail Service

          After you add a voicemail service on Cisco Unified Communications Manager, apply it to a service profile so that the client can retrieve the settings.


          Note

          Cisco Jabber does not read Voicemail UC Service Profile when it is deployed only in the Phone mode.

          For Cisco Jabber to retrieve the voicemail server information, update the jabber-config.xml file with the voicemail parameters.

          <Voicemail>

          <VoicemailService_UseCredentialsFrom>phone</VoicemailService_UseCredentialsFrom>

          <VoicemailPrimaryServer>X.X.X.X</VoicemailPrimaryServer>

          </Voicemail>

          After updating, upload the jabber-config.xml file to all the CUCM TFTP servers and restart the TFTP service on TFTP server nodes. Then reset the Jabber client.

          Before You Begin

          Add a Voicemail Service

          Procedure
            Step 1   Open the Cisco Unified CM Administration interface.
            Step 2   Select User Management > User Settings > Service Profile.

            The Find and List Service Profiles window opens.

            Step 3   Find and select your service profile.

            The Service Profile Configuration window opens.

            Step 4   Configure the Voicemail Profile section as follows:
            1. Select up to three services from the following drop-down lists:

              • Primary

              • Secondary

              • Tertiary

            2. For Credentials source for voicemail service, select one of the following:

              • Unified CM - IM and Presence — Uses the instant messaging and presence credentials to sign in to the voicemail service. As a result, users do not need to enter their credentials for voicemail services in the client.

              • Web conferencing — This option is not supported, it uses the conferencing credentials to sign in to the voicemail service. You cannot currently synchronize with conferencing credentials.

              • Not set — This option is selected for Phone mode deployments.

            Step 5   Click Save.
            Step 6   Add users to the service profile.
            1. Select User Management > End User.

              The Find and List Users window opens.

            2. Specify the appropriate filters in the Find User where field and then select Find to find a user.
            3. Click the user in the list.

              The End User Configuration window opens.

            4. Under the Service Settings area, check the Home Cluster checkbox.
            5. For Phone mode deployments, ensure the Enable User for Unified CM IM and Presence (Configure IM and Presence in the associated UC Service Profile) option is not selected. For all other deployments, check the Enable User for Unified CM IM and Presence (Configure IM and Presence in the associated UC Service Profile) checkbox.
            6. Select your service profile from the UC Service Profile drop-down list.
            7. Click Save.

            Set a Voicemail Credentials Source

            You can specify a voicemail credentials source for users.


            Tip

            In hybrid cloud-based deployments, you can set a voicemail credentials source as part of your configuration file with the VoiceMailService_UseCredentialsForm parameter.

            Before You Begin

            Configure Retrieval and Redirection

            Procedure
              Step 1   Open the Cisco Unified CM Administration interface.
              Step 2   Select User Management > User Settings > Service Profile.
              Step 3   Select the appropriate service profile to open the Service Profile Configuration window.
              Step 4   In the Voicemail Profile section, select Unified CM - IM and Presence from the Credentials source for voicemail service drop-down list.
              Note   

              Do not select Web Conferencing from the Credentials source for voicemail service drop-down list. You cannot currently use conferencing credentials as a credentials source for voicemail services.

              The user's instant messaging and presence credentials match the user's voicemail credentials. As a result, users do not need to specify their voicemail credentials in the client user interface.

              What to Do Next

              Important:

              There is no mechanism to synchronize credentials between servers. If you specify a credentials source, you must ensure that those credentials match the user's voicemail credentials.

              For example, you specify that a user's instant messaging and presence credentials match the user's Cisco Unity Connection credentials. The user's instant messaging and presence credentials then change. You must update the user's Cisco Unity Connection credentials to reflect that change.

              Cloud-Based deployments can use the configuration file parameter VoicemailService_UseCredentialsFrom. Set this parameter to the value phone to use the Cisco Unified Communications Manager credentials to sign in to Cisco Unity Connection.