Quality of Service

Options

Use the following options to configure the quality of service for Cisco Jabber:

Supported Codecs

Type

Codec

Codec Type

Cisco Jabber for Android

Cisco Jabber for iPhone and iPad

Cisco Jabber for Mac

Cisco Jabber for Windows

Audio

G.711

A-law

Yes

Supports normal mode.

Yes

Yes

µ-law/Mu-law

Yes

Supports normal mode.

Yes

Yes

G.722

 

Yes

Yes

Yes

G.722.1

24 kb/s and 32 kb/s

Yes

Supports normal mode.

Yes

Yes

G.729

  

Does not support Visual Voicemail with G.729; however, you can access voice messages using G.729 and the Call Voicemail feature.

No

No

G.729a

  

Yes

Minimum requirement for low-bandwidth availability.

Only codec that supports low-bandwidth mode.

Supports normal mode.

Yes

Yes

Opus

  

Yes

Yes

Yes

Video

H.264/AVC

  

Yes

Yes

Yes

Voicemail

G.711

A-law

Yes

Yes

No

µ-law / Mu-law (default)

Yes

Yes

No

GSM 06.10

Yes

Yes

No

PCM linear

Yes

Yes

No

If users have issues with voice quality when using Cisco Jabber for Android or Cisco Jabber for iPhone and iPad, they can turn low-bandwidth mode on and off in the client settings.

Define a Port Range on the SIP Profile

The client uses the port range to send RTP traffic across the network. The client divides the port range equally and uses the lower half for audio calls and the upper half for video calls. As a result of splitting the port range for audio media and video media, the client creates identifiable media streams. You can then classify and prioritize those media streams by setting DSCP values in the IP packet headers.

Procedure
    Step 1   Open the Cisco Unified CM Administration interface.
    Step 2   Select Device > Device Settings > SIP Profile.
    Step 3   Find the appropriate SIP profile or create a new SIP profile.

    The SIP Profile Configuration window opens.

    Step 4   Specify whether you want common or separate port ranges for audio and video. If you are separating your audio and video port ranges, provide audio and video ports. Specify the port range in the following fields:

    • Start Media Port — Defines the start port for media streams. This field sets the lowest port in the range.

    • Stop Media Port — Defines the stop port for media streams. This field sets the highest port in the range.

    Step 5   Select Apply Config and then OK.

    Define a Port Range in Jabber-config.xml

    This topics applies to Cisco Jabber for Windows.
    Procedure
    To specify a port range to use when users share their screen from a chat window in Cisco Jabber for Windows, see "SharePortRangeStart" in the Cisco Jabber Parameters Reference Guide.

    Set DSCP Values

    Set Differentiated Services Code Point (DSCP) values in RTP media packet headers to prioritize Cisco Jabber traffic as it traverses the network.

    Set DSCP Values on Cisco Unified Communications Manager

    You can set DSCP values for audio media and video media on Cisco Unified Communications Manager. Cisco Jabber can then retrieve the DSCP values from the device configuration and apply them directly to the IP headers of RTP media packets.

    Restriction:

    For later operating systems such as Microsoft Windows 7, Microsoft implements a security feature that prevents applications from setting DSCP values on IP packet headers. For this reason, you should use an alternate method for marking DSCP values, such as Microsoft Group Policy.

    For more information on configuring flexible DSCP values, refer to Configure Flexible DSCP Marking and Video Promotion Service Parameters.

    Procedure
      Step 1   Open the Cisco Unified CM Administration interface.
      Step 2   Select System > Service Parameters.

      The Service Parameter Configuration window opens.

      Step 3   Select the appropriate server and then select the Cisco CallManager service.
      Step 4   Locate the Clusterwide Parameters (System - QOS) section.
      Step 5   Specify DSCP values as appropriate and then select Save.

      Set DSCP Values with Group Policy

      If you deploy Cisco Jabber for Windows on a later operating system such as Microsoft Windows 7, you can use Microsoft Group Policy to apply DSCP values.

      Complete the steps in the following Microsoft support article to create a group policy: http:/​/​technet.microsoft.com/​en-us/​library/​cc771283%28v=ws.10%29.aspx

      You should create separate policies for audio media and video media with the following attributes:

      Attributes

      Audio Policy

      Video Policy

      Signaling Policy

      Application name

      CiscoJabber.exe

      CiscoJabber.exe

      CiscoJabber.exe

      Protocol

      UDP

      UDP

      TCP

      Port number or range

      Corresponding port number or range from the SIP profile on Cisco Unified Communications Manager.

      Corresponding port number or range from the SIP profile on Cisco Unified Communications Manager.

      5060 for SIP

      5061 for secure SIP

      DSCP value

      46

      34

      24

      Set DSCP Values on the Client

      For some configurations, there is an option to enable differentiated services for calls in the Cisco Jabber for Mac client and Cisco Jabber for mobile clients.

      Important: This option is enabled by default. Cisco recommends not disabling this option unless you are experiencing issues in the following scenarios:

      • You can hear or see other parties, but you cannot be heard or seen

      • You are experiencing unexpected Wi-Fi disconnection issues

      Disabling differentiated service for calls may degrade audio and video quality.


      Note

      If EnableDSCPPacketMarking is configured as true or false, then the user cannot see Enable Differentiated Service for Calls in the Cisco Jabber clients.

      Procedure
        Step 1   In Cisco Jabber for Mac, go to Jabber > Preferences > Calls > Advanced and select Enable Differentiated Service for Calls.
        Step 2   In Cisco Jabber for mobile clients, go to Jabber > Settings > Audio and Video and select Enable Differentiated Service for Calls.

        Set DSCP Values on the Network

        You can configure switches and routers to mark DSCP values in the IP headers of RTP media.

        To set DSCP values on the network, you must identify the different streams from the client application.
        • Media Streams — Because the client uses different port ranges for audio streams and video streams, you can differentiate audio media and video media based on those port range. Using the default port ranges in the SIP profile, you should mark media packets as follows:

          • Audio media streams in ports from 16384 to 24574 as EF

          • Video media streams in ports from 24575 to 32766 as AF41

        • Signaling Streams — You can identify signaling between the client and servers based on the various ports required for SIP, CTI QBE, and XMPP. For example, SIP signaling between Cisco Jabber and Cisco Unified Communications Manager occurs through port 5060.

          You should mark signaling packets as AF31.