Configure Extend and Connect

Configure Extend and Connect Workflow

Procedure
     Command or ActionPurpose
    Step 1Enable User Mobility
          		 
    Step 2Create CTI Remote Devices
          		 
    Step 3Configure User Associations
          		 

    Enable User Mobility

    This task is only for desktop clients.

    You must enable user mobility to provision CTI remote devices. If you do not enable mobility for users, you cannot assign those users as owners of CTI remote devices.

    Before You Begin

    This task is applicable only if:

    • You plan to assign Cisco Jabber for Mac or Cisco Jabber for Windows users to CTI remote devices.

    • You have Cisco Unified Communication Manager release 9.x and later.

    Procedure
      Step 1   Select User Management > End User.

      The Find and List Users window opens.

      Step 2   Specify the appropriate filters in the Find User where field to and then select Find to retrieve a list of users.
      Step 3   Select the user from the list.

      The End User Configuration window opens.

      Step 4   Locate the Mobility Information section.
      Step 5   Select Enable Mobility.
      Step 6   Select Save.

      Create CTI Remote Devices

      CTI remote devices are virtual devices that monitor and have call control over a user's remote destination.

      Procedure
        Step 1   Open the Cisco Unified CM Administration interface.
        Step 2   Select Device > Phone.

        The Find and List Phones window opens.

        Step 3   Select Add New.
        Step 4   Select CTI Remote Device from the Phone Type drop-down list and then select Next.

        The Phone Configuration window opens.

        Step 5   Select the appropriate user ID from the Owner User ID drop-down list.
        Note   

        Only users for whom you enable mobility are available from the Owner User ID drop-down list. For more information, see Enable User Mobility.

        Cisco Unified Communications Manager populates the Device Name field with the user ID and a CTIRD prefix; for example, CTIRDusername

        Step 6   Edit the default value in the Device Name field, if appropriate.
        Step 7   Ensure you select an appropriate option from the Rerouting Calling Search Space drop-down list in the Protocol Specific Information section.

        The Rerouting Calling Search Space drop-down list defines the calling search space for re-routing and ensures that users can send and receive calls from the CTI remote device.

        Step 8   Specify all other configuration settings on the Phone Configuration window as appropriate.

        See the CTI remote device setup topic in the System Configuration Guide for Cisco Unified Communications Manager documentation for more information.

        Step 9   Select Save.

        The fields to associate directory numbers and add remote destinations become available on the Phone Configuration window.

        Configure User Associations

        When you associate a user with a device, you provision that device to the user.

        Before You Begin

        Create and configure Cisco Jabber devices.

        Procedure
          Step 1   Open the Cisco Unified CM Administration interface.
          Step 2   Select User Management > End User.

          The Find and List Users window opens.

          Step 3   Specify the appropriate filters in the Find User where field and then select Find to retrieve a list of users.
          Step 4   Select the appropriate user from the list.

          The End User Configuration window opens.

          Step 5   Locate the Service Settings section.
          Step 6   Select Home Cluster.
          Step 7   Select the appropriate service profile for the user from the UC Service Profile drop-down list.
          Step 8   Locate the Device Information section.
          Step 9   Select Device Association.

          The User Device Association window opens.

          Step 10   Select the devices to which you want to associate the user. Jabber only supports a single softphone association per device type. For example, only one TCT, BOT, CSF, and TAB device can be associated with a user.
          Step 11   Select Save Selected/Changes.
          Step 12   Select User Management > End User and return to the Find and List Users window.
          Step 13   Find and select the same user from the list.

          The End User Configuration window opens.

          Step 14   Locate the Permissions Information section.
          Step 15   Select Add to Access Control Group.

          The Find and List Access Control Groups dialog box opens.

          Step 16   Select the access control groups to which you want to assign the user.
          At a minimum you should assign the user to the following access control groups:

          • Standard CCM End Users

          • Standard CTI Enabled

          Remember:

          If you are provisioning users with secure phone capabilities, do not assign the users to the Standard CTI Secure Connection group.

          Certain phone models require additional control groups, as follows:

          • Cisco Unified IP Phone 9900, 8900, or 8800 series or DX series, select Standard CTI Allow Control of Phones supporting Connected Xfer and conf.

          • Cisco Unified IP Phone 6900 series, select Standard CTI Allow Control of Phones supporting Rollover Mode.

          Step 17   Select Add Selected.

          The Find and List Access Control Groups window closes.

          Step 18   Select Save on the End User Configuration window.