The Outbound Option Dialer dials at a rate that can overload a Unified CM subscriber. Limit traffic for each dialer to one Unified CM subscriber. The system cannot handle two dialers with overlapping subscribers,even for backup in a failover

Outbound Option is flexible when configuring auto-answer, depending on the system requirements. The main determining factor is whether the business requires the Outbound Option agent to hear a zip tone. Using an agent zip tone increases the transfer time line by almost one second.

Outbound Option uses a dedicated SQL database on the Logger. The installation includes creating this database. The installer collects some business-related data to properly create the database.

The VRU deployment determines whether you require Unified CM MTP resources, or whether you can transfer customer call context to the VRU.

For this deployment, to support account number and name transfer to the VRU from the dialer, you need a VRU deployment that supports transfer to VRU.

Unified CVP deployments might require MTP resource allocations for calls that are transferred to the VRU from the dialer.

System requirements for Outbound Option include the following:

• A working Unified CCE system that has the following:

  • Router and Logger

  • Administration & Data Server

  • Agent PG, Unified CCE Generic PG, or System PG

  • CTI Server

  • Unified CM connectivity with agents and CTI Route Points

• If you plan to use the transfer to VRU feature, configure a VRU deployment that supports transfer to VRU. See your Unified CVP, Cisco Unified Contact Center Express, or third-party VRU documentation for instructions.

• Your system must meet the hardware and software requirements as listed in the following documents:

  • Virtualization for Unified CCE DocWiki at http:/​/​docwiki.cisco.com/​wiki/​Virtualization_​for_​Unified_​CCE
  • Compatibility Matrix for Unified CCE at http:/​/​docwiki.cisco.com/​wiki/​Compatibility_​Matrix_​for_​Unified_​CCE

• Important: If any service releases for the currently installed version of ICM/CCE are installed, uninstall those service releases before proceeding. See the release notes for your ICM/CCE service release for uninstall instructions.

• Only T1 PRI and E1 PRI interfaces to the PSTN are supported for Outbound Option SIP dialers.