CallbackTimeLimit
|
15
|
Calculates the callback time range, in minutes, for each
personal callback. Outbound Option queries the Personal Callback List for
callback records, where the CallbackDateTime value is between the current time
and the CallbackTimeLimit.
|
PersonalCallbackTimeToRetryBusy
|
1
|
Sets
the amount of time, in minutes, that the Outbound Option Dialer waits before
retrying a personal callback to a busy number. The valid range is from 1 to 10.
|
PersonalCallbackTimeToRetryNoAnswer
|
20
|
Sets
the amount of time, in minutes, that the Outbound Option Dialer waits before
retrying an unanswered personal callback. The valid range is from 5 to 60.
|
PersonalCallbackTimeToRetryReservation
|
5
|
Sets
the amount of time, in minutes, that the Outbound Option Dialer waits before
retrying to reserve an unavailable agent. The valid range is from 1 to 10.
|
PersonalCallbackMaxAttemptsDefault
|
5
|
Sets
the maximum number of times a personal callback is attempted. The valid range
is from 1 to 10.
When the maximum attempts
reach 0, the record is not tried again and the status is set to
"M" (maxed out).
|
PersonalCallbackTimeToCheckForRecords
|
5
|
The
interval time, in minutes, at which the Outbound Option Dialer checks the
Campaign Manager for personal callback records. The valid range is from 1 to
30.
|
PersonalCallbackDaysToPurgeOldRecords
|
5
|
The
number of days after the personal callback was scheduled (CallbackDateTime) to
keep the record before purging it. The valid range is from 1 to 30.
|
PersonalCallbackRecordsToCache
|
20
|
The
number of personal callback records to send to the Outbound Option Dialer at
one time. The valid range is from 5 to
100.
|
PersonalCallbackSaturdayAllowed
|
0
|
Indicates whether personal callbacks are allowed on Saturdays:
|
PersonalCallbackSundayAllowed
|
0
|
Indicates whether personal callbacks are allowed on Sundays:
|
PersonalCallbackCallStatusToPurge
|
C, M
|
If
needed, create this registry entry.
String
containing the call status types to consider when purging old personal callback
records. For example, if the string contains
"C,M,F,L,I," all calls with these call statuses are purged
from the database. (If the registry entry is missing, the default is assumed.)
|
PersonalCallbackNoAnswerRingLimit
|
4
|
If
needed, create this registry entry.
The
number of times a customer phone rings before classifying the call as an
unanswered. The valid range is from 2 to 10.
|