Contents

Long Distance Digit Prefix Logic

Transformation of Imported Numbers

The following example displays an outbound call route that provides information about how imported numbers are transformed for the outbound call.

Figure 1. How Imported Numbers Are Transformed

Call Item	Outbound Option Configuration Field	Description
ImportedNumber <= TestNumberMaxDigits Registry setting		Final dialing number transferred to either the ACD or Unified CM (used for debugging/lab purposes only)
Area Code match beginning of ImportedNumber	Local area code	Area/city code used at your location, which is configured in the Dialer Configuration Component
Include Area Code When Dialing	Local area code	Includes the area code for a long distance call or removes the area code for a local call
PrePend "LongDistancePrefix"	Long distance prefix	Includes the pre-pended value for a long distance call, which is configured in the Dialer Configuration Component
PrePend "Dial Prefix" Digits	Dial prefix	Include the dialing prefix required by your location or by your campaign, which is configured in the Dialer Configuration Component

Dialer Configuration Fields and Registry Settings

The following example displays the Dialer configuration fields and Registry settings from the Dumpconf Procmon command that are used in an outbound call.

 C:\>procmon ipccd dialer badialer >>>>dumpconf Dialer Config
     ------------- DialerID : [5006] PeripheralID : [5000] ActiveDialers : [1] LocalAreaCode : [978]
     <--- area code DialToneDetectEnabled : [0] HangupTime : [1] TenDigitDialEnabled : [0]
     <--- Include area code when dialing PrefixDigits : [] <--- Dial prefix digits
     LongDistancePrefix : [1] <---- "Long distance prefix" Callback config has not been received
     yet ----------------------------------------- Configured Skill Groups -----------------------
     --------- SkillGroupID : [11988] VDN : [11988] PeripheralNumber : [890] SkillGroupEnableStatus:
     [0] CampaignName : [DialAgents] ModeName : [N] TypeName : [I] Customer Count : [0] Customer
     Count (idle) : [0] RecordsToCache : [20] PredictiveExt : [890] PreviewExt : [890]
     *PortsPerAgent : [1.500000] AgentPercentage : [100] AgentsLoggedIn : [0] AgentsAvailable : [0]
     AgentsTalking : [0] *PortsAllocated : [0] AgentsReadyIn8Secs : [0] TalkTimeAverage : [60]
     *AgentsToReserveDelta : [0] *PortsUsedToDialDelta : [0] OverflowAgents : [0]
     AutoAnswerReservation : [0] AbandonRate : [2] MaximumLinesPerAgent : [2.000000]
     NoAnswerRingLimit : [4] MinimumCallDuration : [1] PreReservedRecordCount: [0] IVRPortCount :
     [0] TransferToIVREnabled : [N] TransferAnsMachine : [Y] IVRExt : [] --------- SkillGroupID :
     [-1] VDN : [-1] PeripheralNumber : [0] SkillGroupEnableStatus: [0] CampaignName : [Callback]
     ModeName : [A] TypeName : [O] Customer Count : [0] Customer Count (idle) : [0] RecordsToCache :
     [0] PredictiveExt : [] PreviewExt : [] *PortsPerAgent : [1.500000] AgentPercentage : [100]
     AgentsLoggedIn : [0] AgentsAvailable : [0] AgentsTalking : [0] *PortsAllocated : [0]
     AgentsReadyIn8Secs : [0] TalkTimeAverage : [0] *AgentsToReserveDelta : [0]
     *PortsUsedToDialDelta : [0] OverflowAgents : [0] AutoAnswerReservation : [1] AbandonRate : [1]
     MaximumLinesPerAgent : [3.000000] NoAnswerRingLimit : [3] MinimumCallDuration : [0]
     PreReservedRecordCount: [0] IVRPortCount : [0] TransferToIVREnabled : [N] TransferAnsMachine :
     [N] IVRExt : [] --------- SkillGroupID : [11965] VDN : [11965] PeripheralNumber : [889]
     SkillGroupEnableStatus: [0] CampaignName : [TT_ISN] ModeName : [R] TypeName : [O] Customer
     Count : [0] Customer Count (idle) : [0] RecordsToCache : [20] PredictiveExt : [12345]
     PreviewExt : [12345] *PortsPerAgent : [1.500000] AgentPercentage : [100] AgentsLoggedIn : [60]
     AgentsAvailable : [60] AgentsTalking : [0] *PortsAllocated : [0] AgentsReadyIn8Secs : [0]
     TalkTimeAverage : [60] *AgentsToReserveDelta : [0] *PortsUsedToDialDelta : [0] OverflowAgents :
     [0] AutoAnswerReservation : [0] AbandonRate : [3] MaximumLinesPerAgent : [2.500000]
     NoAnswerRingLimit : [4] MinimumCallDuration : [1] PreReservedRecordCount: [0] IVRPortCount :
     [60] TransferToIVREnabled : [Y] TransferAnsMachine : [Y] IVRExt : [90001] Port Map Config
     --------------- Port: [000], Station: [30100] Port: [015], Station: [30115] Port: [081],
     Station: [30181] Port: [082], Station: [30182] Port: [083], Station: [30183] Port: [016],
     Station: [30116] Port: [031], Station: [30131] Port: [087], Station: [30187] Port: [023],
     Station: [30123] Port: [071], Station: [30171] Port: [095], Station: [30195] Port: [063],
     Station: [30163] Port: [055], Station: [30155] Port: [047], Station: [30147] Port: [039],
     Station: [30139] Port: [008], Station: [30108] Port: [032], Station: [30132] Port: [024],
     Station: [30124] Port: [088], Station: [30188] Port: [072], Station: [30172] Port: [064],
     Station: [30164] Port: [048], Station: [30148] Port: [040], Station: [30140] Port: [001],
     Station: [30101] Port: [009], Station: [30109] Port: [033], Station: [30133] Port: [017],
     Station: [30117] Port: [025], Station: [30125] Port: [089], Station: [30189] Port: [065],
     Station: [30165] Port: [073], Station: [30173] Port: [049], Station: [30149] Port: [041],
     Station: [30141] Port: [002], Station: [30102] Port: [018], Station: [30118] Port: [026],
     Station: [30126] Port: [090], Station: [30190] Port: [066], Station: [30166] Port: [074],
     Station: [30174] Port: [050], Station: [30150] Port: [042], Station: [30142] Port: [003],
     Station: [30103] Port: [027], Station: [30127] Port: [019], Station: [30119] Port: [091],
     Station: [30191] Port: [075], Station: [30175] Port: [067], Station: [30167] Port: [059],
     Station: [30159] Port: [051], Station: [30151] Port: [043], Station: [30143] Port: [004],
     Station: [30104] Port: [020], Station: [30120] Port: [028], Station: [30128] Port: [092],
     Station: [30192] Port: [084], Station: [30184] Port: [076], Station: [30176] Port: [060],
     Station: [30160] Port: [068], Station: [30168] Port: [052], Station: [30152] Port: [036],
     Station: [30136] Port: [021], Station: [30121] Port: [044], Station: [30144] Port: [093],
     Station: [30193] Port: [005], Station: [30105] Port: [029], Station: [30129] Port: [085],
     Station: [30185] Port: [069], Station: [30169] Port: [077], Station: [30177] Port: [061],
     Station: [30161] Port: [053], Station: [30153] Port: [037], Station: [30137] Port: [045],
     Station: [30145] Port: [014], Station: [30114] Port: [038], Station: [30138] Port: [079],
     Station: [30179] Port: [010], Station: [30110] Port: [056], Station: [30156] Port: [034],
     Station: [30134] Port: [080], Station: [30180] Port: [057], Station: [30157] Port: [058],
     Station: [30158] Port: [022], Station: [30122] Port: [006], Station: [30106] Port: [030],
     Station: [30130] Port: [011], Station: [30111] Port: [035], Station: [30135] Port: [012],
     Station: [30112] Port: [013], Station: [30113] Port: [086], Station: [30186] Port: [070],
     Station: [30170] Port: [094], Station: [30194] Port: [078], Station: [30178] Port: [062],
     Station: [30162] Port: [046], Station: [30146] Port: [054], Station: [30154] Port: [007],
     Station: [30107] Registry Config Values ---------------------- TimeToCTIBeginCall : [7]
     TimeToRingCustomer : [8] TimeToHoldCustomer : [1] TimeToReserve : [10] TimeToTransfer : [7]
     TimeToFreeStuckPort : [7200] TimeToFreeStuckCall : [7200] SwitchPrefix : []
     TimeToRetryCustomerRequest : [30] TimeToWaitForRecord : [5] TimeToWaitForCTIResp : [3]
     TalkTimeAvg : [60] CustRecReadyRequestToServer: [30] TestNumberMaxDigits : [5] <----- "Test
     Number Max digits" ca_cnosig : [20] PortThrottleTime : [2] PortThrottleCount : [20]
     OptimizeAgentAvailability : [0] RTPortFeedDisable : [1] SkillGroupQueryDelay : [1]
     ReclassifyTransferFailures : [0] SetAgentsReadyOnResvDrop : [1] DirectAgentDial : [0]
     OverrideNetworkTones : [0] AnswrTrnsfrUsingAgentPhone : [1] </end>>>>>

Long Distance Digit Prefix Logic

Contents

Long Distance Digit Prefix Logic
Transformation of Imported Numbers
Dialer Configuration Fields and Registry Settings

Long Distance Digit Prefix Logic

Transformation of Imported Numbers

The following example displays an outbound call route that provides information about how imported numbers are transformed for the outbound call.

Figure 1. How Imported Numbers Are Transformed

Call Item	Outbound Option Configuration Field	Description
ImportedNumber <= TestNumberMaxDigits Registry setting		Final dialing number transferred to either the ACD or Unified CM (used for debugging/lab purposes only)
Area Code match beginning of ImportedNumber	Local area code	Area/city code used at your location, which is configured in the Dialer Configuration Component
Include Area Code When Dialing	Local area code	Includes the area code for a long distance call or removes the area code for a local call
PrePend "LongDistancePrefix"	Long distance prefix	Includes the pre-pended value for a long distance call, which is configured in the Dialer Configuration Component
PrePend "Dial Prefix" Digits	Dial prefix	Include the dialing prefix required by your location or by your campaign, which is configured in the Dialer Configuration Component

Dialer Configuration Fields and Registry Settings

The following example displays the Dialer configuration fields and Registry settings from the Dumpconf Procmon command that are used in an outbound call.

 C:\>procmon ipccd dialer badialer >>>>dumpconf Dialer Config
     ------------- DialerID : [5006] PeripheralID : [5000] ActiveDialers : [1] LocalAreaCode : [978]
     <--- area code DialToneDetectEnabled : [0] HangupTime : [1] TenDigitDialEnabled : [0]
     <--- Include area code when dialing PrefixDigits : [] <--- Dial prefix digits
     LongDistancePrefix : [1] <---- "Long distance prefix" Callback config has not been received
     yet ----------------------------------------- Configured Skill Groups -----------------------
     --------- SkillGroupID : [11988] VDN : [11988] PeripheralNumber : [890] SkillGroupEnableStatus:
     [0] CampaignName : [DialAgents] ModeName : [N] TypeName : [I] Customer Count : [0] Customer
     Count (idle) : [0] RecordsToCache : [20] PredictiveExt : [890] PreviewExt : [890]
     *PortsPerAgent : [1.500000] AgentPercentage : [100] AgentsLoggedIn : [0] AgentsAvailable : [0]
     AgentsTalking : [0] *PortsAllocated : [0] AgentsReadyIn8Secs : [0] TalkTimeAverage : [60]
     *AgentsToReserveDelta : [0] *PortsUsedToDialDelta : [0] OverflowAgents : [0]
     AutoAnswerReservation : [0] AbandonRate : [2] MaximumLinesPerAgent : [2.000000]
     NoAnswerRingLimit : [4] MinimumCallDuration : [1] PreReservedRecordCount: [0] IVRPortCount :
     [0] TransferToIVREnabled : [N] TransferAnsMachine : [Y] IVRExt : [] --------- SkillGroupID :
     [-1] VDN : [-1] PeripheralNumber : [0] SkillGroupEnableStatus: [0] CampaignName : [Callback]
     ModeName : [A] TypeName : [O] Customer Count : [0] Customer Count (idle) : [0] RecordsToCache :
     [0] PredictiveExt : [] PreviewExt : [] *PortsPerAgent : [1.500000] AgentPercentage : [100]
     AgentsLoggedIn : [0] AgentsAvailable : [0] AgentsTalking : [0] *PortsAllocated : [0]
     AgentsReadyIn8Secs : [0] TalkTimeAverage : [0] *AgentsToReserveDelta : [0]
     *PortsUsedToDialDelta : [0] OverflowAgents : [0] AutoAnswerReservation : [1] AbandonRate : [1]
     MaximumLinesPerAgent : [3.000000] NoAnswerRingLimit : [3] MinimumCallDuration : [0]
     PreReservedRecordCount: [0] IVRPortCount : [0] TransferToIVREnabled : [N] TransferAnsMachine :
     [N] IVRExt : [] --------- SkillGroupID : [11965] VDN : [11965] PeripheralNumber : [889]
     SkillGroupEnableStatus: [0] CampaignName : [TT_ISN] ModeName : [R] TypeName : [O] Customer
     Count : [0] Customer Count (idle) : [0] RecordsToCache : [20] PredictiveExt : [12345]
     PreviewExt : [12345] *PortsPerAgent : [1.500000] AgentPercentage : [100] AgentsLoggedIn : [60]
     AgentsAvailable : [60] AgentsTalking : [0] *PortsAllocated : [0] AgentsReadyIn8Secs : [0]
     TalkTimeAverage : [60] *AgentsToReserveDelta : [0] *PortsUsedToDialDelta : [0] OverflowAgents :
     [0] AutoAnswerReservation : [0] AbandonRate : [3] MaximumLinesPerAgent : [2.500000]
     NoAnswerRingLimit : [4] MinimumCallDuration : [1] PreReservedRecordCount: [0] IVRPortCount :
     [60] TransferToIVREnabled : [Y] TransferAnsMachine : [Y] IVRExt : [90001] Port Map Config
     --------------- Port: [000], Station: [30100] Port: [015], Station: [30115] Port: [081],
     Station: [30181] Port: [082], Station: [30182] Port: [083], Station: [30183] Port: [016],
     Station: [30116] Port: [031], Station: [30131] Port: [087], Station: [30187] Port: [023],
     Station: [30123] Port: [071], Station: [30171] Port: [095], Station: [30195] Port: [063],
     Station: [30163] Port: [055], Station: [30155] Port: [047], Station: [30147] Port: [039],
     Station: [30139] Port: [008], Station: [30108] Port: [032], Station: [30132] Port: [024],
     Station: [30124] Port: [088], Station: [30188] Port: [072], Station: [30172] Port: [064],
     Station: [30164] Port: [048], Station: [30148] Port: [040], Station: [30140] Port: [001],
     Station: [30101] Port: [009], Station: [30109] Port: [033], Station: [30133] Port: [017],
     Station: [30117] Port: [025], Station: [30125] Port: [089], Station: [30189] Port: [065],
     Station: [30165] Port: [073], Station: [30173] Port: [049], Station: [30149] Port: [041],
     Station: [30141] Port: [002], Station: [30102] Port: [018], Station: [30118] Port: [026],
     Station: [30126] Port: [090], Station: [30190] Port: [066], Station: [30166] Port: [074],
     Station: [30174] Port: [050], Station: [30150] Port: [042], Station: [30142] Port: [003],
     Station: [30103] Port: [027], Station: [30127] Port: [019], Station: [30119] Port: [091],
     Station: [30191] Port: [075], Station: [30175] Port: [067], Station: [30167] Port: [059],
     Station: [30159] Port: [051], Station: [30151] Port: [043], Station: [30143] Port: [004],
     Station: [30104] Port: [020], Station: [30120] Port: [028], Station: [30128] Port: [092],
     Station: [30192] Port: [084], Station: [30184] Port: [076], Station: [30176] Port: [060],
     Station: [30160] Port: [068], Station: [30168] Port: [052], Station: [30152] Port: [036],
     Station: [30136] Port: [021], Station: [30121] Port: [044], Station: [30144] Port: [093],
     Station: [30193] Port: [005], Station: [30105] Port: [029], Station: [30129] Port: [085],
     Station: [30185] Port: [069], Station: [30169] Port: [077], Station: [30177] Port: [061],
     Station: [30161] Port: [053], Station: [30153] Port: [037], Station: [30137] Port: [045],
     Station: [30145] Port: [014], Station: [30114] Port: [038], Station: [30138] Port: [079],
     Station: [30179] Port: [010], Station: [30110] Port: [056], Station: [30156] Port: [034],
     Station: [30134] Port: [080], Station: [30180] Port: [057], Station: [30157] Port: [058],
     Station: [30158] Port: [022], Station: [30122] Port: [006], Station: [30106] Port: [030],
     Station: [30130] Port: [011], Station: [30111] Port: [035], Station: [30135] Port: [012],
     Station: [30112] Port: [013], Station: [30113] Port: [086], Station: [30186] Port: [070],
     Station: [30170] Port: [094], Station: [30194] Port: [078], Station: [30178] Port: [062],
     Station: [30162] Port: [046], Station: [30146] Port: [054], Station: [30154] Port: [007],
     Station: [30107] Registry Config Values ---------------------- TimeToCTIBeginCall : [7]
     TimeToRingCustomer : [8] TimeToHoldCustomer : [1] TimeToReserve : [10] TimeToTransfer : [7]
     TimeToFreeStuckPort : [7200] TimeToFreeStuckCall : [7200] SwitchPrefix : []
     TimeToRetryCustomerRequest : [30] TimeToWaitForRecord : [5] TimeToWaitForCTIResp : [3]
     TalkTimeAvg : [60] CustRecReadyRequestToServer: [30] TestNumberMaxDigits : [5] <----- "Test
     Number Max digits" ca_cnosig : [20] PortThrottleTime : [2] PortThrottleCount : [20]
     OptimizeAgentAvailability : [0] RTPortFeedDisable : [1] SkillGroupQueryDelay : [1]
     ReclassifyTransferFailures : [0] SetAgentsReadyOnResvDrop : [1] DirectAgentDial : [0]
     OverrideNetworkTones : [0] AnswrTrnsfrUsingAgentPhone : [1] </end>>>>>

Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 10.0(1)

Bias-Free Language

Book Title

Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 10.0(1)

Chapter Title