CallbackTimeLimit
|
15
|
Calculates the callback time range for each personal callback in minutes. The
Campaign Manager queries the Personal Callback List for callback records where the
CallbackDateTime value is between the current time and the sum of the current time
minus the CallbackTimeLimit.
|
PersonalCallbackTimeToRetryBusy
|
1
|
Sets the amount of time, in minutes, that the Outbound Option Dialer waits before
retrying a personal callback when the customer’s phone is busy (minimum value is 1;
maximum value is 10).
|
PersonalCallbackTimeToRetryNoAnswer
|
20
|
Sets the amount of time, in minutes, that the Outbound Option Dialer waits before
retrying a personal callback when the customer does not answer the phone (minimum value
is 5; maximum value is 60).
|
PersonalCallbackTimeToRetryReservation
|
5
|
Sets the amount of time, in minutes, that the Outbound Option Dialer waits before
retrying to reserve an agent if the agent is not available (minimum value is 1; maximum
value is 10).
|
PersonalCallbackMaxAttemptsDefault
|
5
|
Sets the maximum number of times a personal callback will be attempted (minimum
value is 1; maximum value is 20). When the number of maximum attempts reaches 0, the
record is not tried again and the status is set to "M" (max-ed out).
|
PersonalCallbackTimeToCheckForRecords
|
5
|
The interval time, in minutes, at which the Outbound Option Dialer checks the
Campaign Manager for personal callback records (minimum value is 1; maximum value is
30).
|
PersonalCallbackDaysToPurgeOldRecords
|
5
|
The number of days after the personal callback has been scheduled to keep the
record before it is purged (minimum value is 1; maximum value is 30).
|
PersonalCallbackRecordsToCache
|
20
|
The number of personal callback records to send to the Outbound Option Dialer at
one time (minimum value is 5; maximum value is 100).
|
PersonalCallbackSaturdayAllowed
|
0
|
Indicates whether personal callbacks are allowed on
Saturdays:
0: Personal callbacks are not allowed on Saturdays and will be scheduled for the
next allowable day. For example, a personal callback which fails to reach the
customer on a Friday will be rescheduled for the following Monday.
1: Personal callbacks are allowed on Saturdays.
|
PersonalCallbackSundayAllowed
|
0
|
Indicates whether personal callbacks are allowed on
Sundays:
0: Personal callbacks are not allowed on Sundays and will be scheduled for the
next allowable day. For example, a personal callback which fails to reach the
customer on a Friday will be rescheduled for the following Monday.
1: Personal callbacks are allowed on Sundays.
|
PersonalCallbackCallStatusToPurge
|
C, M
|
String containing the call status types to consider when purging old personal
callback records. For example, if the string contains "C,M,F,L,I," all calls with these
call statuses will be purged from the database. (If the registry entry is missing, the
default is assumed.)
Note
| The call status values can optionally be delimited using a comma, a hyphen, a
semi-colon, or a colon. |
|
PersonalCallbackNoAnswerRingLimit
|
4
|
The number of times a customer phone rings before being classified as an
unanswered call (minimum value is 2; maximum value is 10).
|