Remote Deployment Options

Global Deployments

Global deployments allows service providers to deploy remote sites with centralized management. The following global deployment topologies are supported with standard HCS for CC for CC deployment models.

Remote CVP Deployment

The Remote CVP deployment requires the following servers deployed at the remote sites. The maximum RTT with central controller over the WAN is restricted up to 400 ms.

Prerequisite: Standard HCS for CC for CC deployment model at the Data center.

Unified CVP Servers for Remote CVP Deployment

Use the Golden Template tool to deploy the remote CVP servers from the Golden templates. This section explains the procedures to configure Unified CVP servers at Remote Site.

Configure Operations Console for Remote CVP for Remote Deployment
Add the remote CVP server components in CVP OAMP and change the UDP transmission, Heartbeat properties.
Sequence Task Done?
1 Validate Network Card
2 Enable Unified CVP Operations Console
3 Configure Unified CVP Call Server for Remote Deployment
4 Configure Unified CVP Server Component
5 Configure Unified CVP Reporting Server
6 Configure Unified CVP Media Server
7 Install Unified CVP licenses
8 Configure Gateways
9 Add Unified CCE Devices
10 Add Unified Communications Manager Devices
11 Add Unified Intelligence Center Devices
12 Transfer Scripts and Media Files
13 Configure SNMP
14 Configure SIP Server Group for Remote Deployment
15 Configure Dialed Number Patterns
Configure Unified CVP Call Server for Remote Deployment
Procedure
Step 1

On the Unified CVP OAMP server, go to Start > All Programs > Cisco Unified Customer Voice Portal.

Step 2

Click Operations Console and log in.

Step 3

Navigate to Device Management > Unified CVP Call Server.

Step 4

Click Add New.

Step 5

On the General tab, enter the IP address and the hostname of the Cisco Unified CVP Server. Check ICM, IVR, and SIP. Click Next.

Step 6

Click the ICM tab. For each of the Cisco Unified CVP Call Servers, retain the default port of 5000 for the VRU Connection Port.

Step 7

Click the SIP tab:

  1. In the Enable outbound proxy field, select No.

  2. In the Use DNS SRV type query field, select Yes.

  3. Check Resolve SRV records locally.

  4. Set the UDP Retransmission Count to 3 in Advanced Configuration.

Step 8

Click the Device Pool tab. Make sure the default device pool is selected.

Step 9

(Optional) Click the Infrastructure tab. In the Configuration Syslog Settings pane, configure these fields as follows:

  1. Enter the IP address or the hostname of the syslog server.

    Example:
    Prime server

  2. Enter 514 for the port number of the syslog server.

  3. Enter the name of the backup server to which the reporting server writes log messages.

  4. In the Backup server port number field, enter the port number of the backup syslog server.

Step 10

Click Save & Deploy.

Step 11

Repeat this procedure for the remaining Unified CVP Call Servers.

Configure SIP Server Group for Remote Deployment

SIP Server Groups are required for Cisco Unified Communications Manager and Gateways.

Procedure
Step 1

In the Unified CVP Operations Console, navigate to System > SIP Server Group .

Step 2

Create a server group for the Cisco Unified Communications Manager devices:

  1. On the General tab, click Add New.

  2. Fill in the SRV Domain Name FQDN field with a value that will also be used in the Cluster FQDN setting in Enterprise Parameters in Communications Manager. For example, cucm.cisco.com.

  3. In the IP Address/Hostname field, enter an IP address or hostname for the Unified Communications Manager node.

  4. Click Add.

  5. Repeat Steps c and d for each Unified Communications Manager subscriber. Click Save.

    Note 

    Do not put the Publisher node in the server group.

    SIP server group for Communications Manager is not required for SCC deployment as there is no direct SIP trunk created from Communications Manager to CVP in SCC model.

Step 3

Create a server group for the gateway devices:

  1. On the General tab, click Add New.

  2. In the SRV Domain Name FQDN field, enter the SRV Domain Name FQDN. For example vxmlgw.cisco.com.

  3. In the IP Address/Hostname field, enter an IP address or hostname for each gateway.

  4. Click Add.

  5. Repeat Steps c and d for each gateway. Click Save.

    Add all VXML gateways as appropriate for deployment and branches. Adding all VXML gateways to the server group will load balance calls across all the member server group gateways.

Step 4

Associate these server groups to all Unified CVP Call Servers:

  1. On the Call Server Deployment tab, move all Unified CVP Call Servers from the Available list to the Selected list.

  2. Click Save and Deploy.

Step 5

Click Heartbeat Properties and make the following changes, else skip this step.

  1. Change the Number of Failed Heartbeats for Unreachable Status field to 3.

  2. Change the Heartbeat Timeout field to 800 ms.

Step 6

Click Deployment Status to make sure that you applied the configuration.

Note 
In the small contact center agent deployment, CUBE(SP) does not support FQDN configuration, therefore, you cannot create SIP server group pointing to CUBE(SP) for each sub customer.

Unified CCE Servers for Remote CVP Deployment

Use the Golden Template tool to deploy the remote CCE VRU PG from the Golden templates. This section explains the procedures to configure Unified CCE at Remote Site.

Add Remote VRU PG Using Unified CCE Configuration Manager

Complete the following procedure to add remote VRU PG using Unified CCE Configuration Manager.

Procedure
Step 1

On the Unified CCE Admin Workstation Server, navigate to Start > Cisco Unified CCE Tools > Administration Tools > Configuration Manager.

Step 2

In Configuration Manager Window, expand Tools > Explorer Tools and open PG Explorer. Add the Remote VRU PG, PIMs and Routing clients.

Step 3

Navigate Tools > Explorer Tools and open Network VRU Explorer. Associate the Network VRU label with the remote VRU PG Routing clients.

Step 4

Navigate Tools > List Tools and open Expanded Call Variable List. Enable the ECC variable user.microapp.media_server.

Step 5

Navigate Tools > List Tools and open Agent Targeting Rule. Add the remote VRU PG routing clients.

Configure VRU PG for Remote CVP Deployment

Complete the following tasks to configure the Unified CCE peripheral gateways for the PG Server on Side A and then repeat the same procedure for Side B.

Procedure
Step 1

Choose Start > All programs > Cisco Unified CCE Tools >Peripheral Gateway Setup.

Step 2

Click Add in the ICM Instances pane.

  1. In the Add Instance window, select Facility and Instance from the drop-down list.

  2. Enter 0 in the Instance Number field. Click Save.

Step 3

Click Add in the Instance Components pane, and from the Component Selection dialog box choose Peripheral Gateway.

Step 4

In the Peripheral Gateway Properties dialog box:

  1. Check Production Mode.

  2. UnCheck Auto start system startup.

  3. Check Duplexed Peripheral Gateway.

  4. Choose PGXX in the PG node Properties ID field.

  5. Click the appropriate Side (Side A or Side B).

  6. Under Client Type pane, add VRU to the selected types.

  7. Click Next.

Step 5

In the Peripheral Interface Manager pane of the Peripheral Gateway Component Properties dialog box, click Add and configure PIM1 with the Client Type of VRU as follows:

  1. Check Enabled.

  2. In the peripheral name field, enter a name of your choice.

  3. In the Peripheral ID field, Refer to PG explorer and enter the value.

  4. In the VRU hostname field, enter the hostname of Remote CVP server.

  5. In the VRU Connect port field, enter 5000.

  6. In the Reconnect interval (sec) field, enter 10.

  7. In the Heartbeat interval (sec) field, enter 5.

  8. In the DSCP field, choose CS3(24).

  9. Click OK.

Step 6

Refer to PG Explorer and Enter the value in the Logical Controller ID field.

Step 7

Enter 0 in the CTI Call Wrapup Data delay field.

Step 8

In the VRU Reporting pane, select Service Control and check Queue Reporting, Click Next.

Step 9

In the Device Management Protocol Properties dialog box, configure as follows:

  1. Click Side A Preferred, if you are configuring Side A, or click Side B Preferred, if you are configuring Side B.

  2. Choose Call Router is Remote in Side A Properties panel.

  3. Choose Call Router is Remote in Side B Properties panel.

  4. Accept the default value in the Usable Bandwidth (kbps) field.

  5. Enter 4 in the Heartbeat Interval (lOOms) field. Click Next.

Step 10

In the Peripheral Gateway Network Interfaces dialog box, enter the PG Private Interfaces and the PG Public (Visible) Interfaces.

  1. Click the QoS button in the private interfaces section for Side A. In the PG Private Link QoS Settings, check Enable QoS and click OK. This step applies only to Side A.

  2. Click the QoS button in the Public (Visible) Interfaces section. In the PG Visible Link QoS Settings, check Enable QoS, click OK. This step applies only to Side A.

  3. In the Peripheral Gateway Network Interfaces dialog box, click Next.

Step 11

In the Check Setup Information dialog box, click Next.

Step 12

In the Setup Complete dialog box, click Finish.

Note 
Do not start Unified CCE/CC Node Manager until all Unified CCE components are installed.

Remote CVP and CUCM Deployment

The Remote CVP and CUCM deployment requires the following servers deployed at the remote sites. The maximum RTT with central controller over the WAN is restricted up to 400 ms. Use the Golden Template tool to deploy the remote CCE, CVP, CUCM, and Finesse servers from the Golden templates.

Prerequisite: Standard HCS for CC for CC deployment model at the Data Center:

Unified CCE Servers for Remote CVP and CUCM Deployment

Use the Golden Template tool to deploy the remote CCE Agent PG from the Golden templates. This section explains the procedures to configure Unified CCE servers at Remote Site.

Add Remote Agent PG Using Unified CCE Configuration Manager

Complete the following procedure to add remote Agent PG using Unified CCE Configuration Manager.

Procedure
Step 1

On the Unified CCE Admin Workstation Server, navigate to Start > Cisco Unified CCE Tools > Administration Tools > Configuration Manager.

Step 2

In Configuration Manager Window, expand Tools > Explorer Tools and open PG Explorer. Add the Remote Agent PG, CUCM and VRU PIMs and their Routing clients.

Step 3

Navigate Tools > Explorer Tools and open Network VRU Explorer. Associate the Network VRU label with the remote Agent PG Routing clients.

Step 4

Navigate Tools > List Tools and open Expanded Call Variable List. Enable the ECC variable user.microapp.media_server.

Step 5

Navigate Tools > List Tools and open Agent Targeting Rule. Add the remote Agent PG routing clients.

Configure Agent PG for Remote CVP and CUCM Deployment

Complete the following tasks to configure the Unified CCE peripheral gateways for the PG Server on Side A and then repeat the same procedure for Side B.

Procedure
Step 1

Choose Start > All programs > Cisco Unified CCE Tools >Peripheral Gateway Setup.

Step 2

Click Add in the ICM Instances pane.

  1. In the Add Instance window, select Facility and Instance from the drop-down list.

  2. Enter 0 in the Instance Number field. Click Save.

Step 3

Click Add in the Instance Components pane, and from the Component Selection dialog box choose Peripheral Gateway.

Step 4

In the Peripheral Gateway Properties dialog box:

  1. Check Production Mode.

  2. UnCheck Auto start system startup.

  3. Check Duplexed Peripheral Gateway.

  4. Choose PGXX in the PG node Properties ID field.

  5. Click the appropriate Side (Side A or Side B).

  6. Under Client Type pane, add CUCM and VRU to the selected types.

  7. Click Next.

Step 5

In the Peripheral Interface Manager pane of the Peripheral Gateway Component Properties dialog box, click Add and configure PIM1 with the Client Type of CUCM as follows:

  1. Check Enabled.

  2. In the Peripheral name field, enter a name of your choice.

  3. In the Peripheral ID field, Refer to PG explorer and enter the value.

  4. In the Agent extension length field, enter extension length for this deployment.

  5. In the Unified Communications Manager Parameters pane, configure as follows:

    • In the Service field, enter the hostname of the Unified Communications Manager Subscriber.

    • In the User ID field, enter pguser.

    • In the User password field, enter the password of the user that will be created on Unified Communications Manager.

  6. In the Mobile Agent Codec field, choose either G711 ULAW/ALAW or G.729.

  7. Click OK.

Step 6

In the Peripheral Interface Manager pane of the Peripheral Gateway Component Properties dialog box, click Add and configure PIM2 with the Client Type of VRU as follows:

  1. Check Enabled.

  2. In the peripheral name field, enter a name of your choice.

  3. In the Peripheral ID field, Refer to PG explorer and enter the value.

  4. In the VRU hostname field, enter the hostname of Remote CVP server.

  5. In the VRU Connect port field, enter 5000.

  6. In the Reconnect interval (sec) field, enter 10.

  7. In the Heartbeat interval (sec) field, enter 5.

  8. In the DSCP field, choose CS3(24).

  9. Click OK.

Step 7

Refer to PG Explorer and Enter the value in the Logical Controller ID field.

Step 8

Enter 0 in the CTI Call Wrapup Data delay field.

Step 9

In the VRU Reporting pane, select Service Control and check Queue Reporting. Click Next.

Step 10

In the Device Management Protocol Properties dialog box, configure as follows:

  1. Click Side A Preferred, if you are configuring Side A, or click Side B Preferred, if you are configuring Side B.

  2. Choose Call Router is Remote in Side A Properties panel.

  3. Choose Call Router is Remote in Side B Properties panel.

  4. Accept the default value in the Usable Bandwidth (kbps) field.

  5. Enter 4 in the Heartbeat Interval (lOOms) field. Click Next.

Step 11

In the Peripheral Gateway Network Interfaces dialog box, enter the PG Private Interfaces and the PG Public (Visible) Interfaces.

  1. Click the QoS button in the private interfaces section for Side A. In the PG Private Link QoS Settings, check Enable QoS and click OK. This step applies only to Side A.

  2. Click the QoS button in the Public (Visible) Interfaces section. In the PG Visible Link QoS Settings, check Enable QoS, click OK. This step applies only to Side A.

  3. In the Peripheral Gateway Network Interfaces dialog box, click Next.

Step 12

In the Check Setup Information dialog box, click Next.

Step 13

In the Setup Complete dialog box, click Finish.

Note 
Do not start Unified CCE/CC Node Manager until all Unified CCE components are installed.

Configure Local Trunk

Complete the following procedures to configure Local Trunk.

The following figure shows the Local Trunk configuration.

Figure 1. Local Trunk configuration


Configure Unified CVP

Complete the following procedure to configure Unified CVP using Operation Console for local trunk:

Procedure

Step 1

In Device Management > Unified CM > Enable Synchronization for Location, enable synchronization and provide the credentials required for login.

Step 2

Choose System > Location and click Synchronize to retrieve the locations defined on Unified CM (Publisher).

Step 3

Choose System > Location and verify that the locations have been synchronized from Unified CM (Publisher).

Step 4

Choose Device Management > Gateway and define the gateways Ingress, VXML, and Voice Browser.

Step 5

Choose System > Location and select a location:

  1. Assign a Site ID and Location ID to the location, and then add the associated gateways Ingress, VXML, and Voice Browser to the location.

Step 6

Choose System > Location; navigate to Call Server Deployment and select the Call Servers where you want to deploy configuration.

Step 7

Click Save and Deploy.

Step 8

For the insertion point of the SiteID, use the default location between the Network VRU label and the correlation ID.

Step 9

Choose System > Dialed Number Pattern to create static routes to send calls to the branch VXML gateway or Voice Browser. It appends the site ID to the Network VRU label of Unified CVP routing client.

Example:

Consider Unified CCE Network VRU label for Unified CVP routing client is 9999331010. For queuing purpose, CVP route sends the call that is originated from branch 1 phone to branch 1 VXML gateway or Voice browser, it uses "001" as a site code for branch 1. Also, this site code define the routes for ringtone and error to send to local branch VXML gateway or Voice Browser.

Configure Unified Communications Manager

Complete the following procedures to configure Unified Communications Manager for the Local Trunk.

Add Location

Procedure
Step 1

Login to Cisco Unified Communication Manager Administration console.

Step 2

Navigate System > Location Info > Location.

Step 3

Click Add New.

Step 4

In Location Information panel, enter the location name in Name field.

Step 5

In Links - Bandwidth Between This Location and Adjacent Locations panel, enter the following.

  1. Select the location

  2. Enter the bandwidth configurations.

Step 6

Click Save.

What to do next

Select the created location on Phone, seeAdd Phones.

Verify Application User Roles

Procedure
Step 1

Login to Cisco Unified Communications Manager Administration page.

Step 2

Choose Unified Serviceability from Navigation drop-down list and click Go.

Step 3

Choose Tools > Control Center > Feature Services.

Step 4

Choose Server from the drop-down list.

Step 5

Start the Cisco AXL Web Service, if it is not started.

Step 6

Select Cisco Unified CM Administration from Navigation drop-down list and click Go.

Step 7

Choose User Management > Application User.

Step 8

Check if you have an application user with the role of Standard AXL API Access , in Permissions Information panel, if it is not there, create a new application user, or add the user to a group that has the role of Standard AXL API Access.

Configure SIP Profile for LBCAC

Procedure
Step 1

Log into the Cisco Unified Communication Manager Administration page.

Step 2

Navigate Device > Device Settings > SIP Profile.

Step 3

Click Add New.

Step 4

Enter a name for the SIP Profile.

Step 5

In Trunk Specific Configuration panel , select Call-Info Header with the Purpose Equal to x-cisco-orig IP from the Reroute Incoming Request to New Trunk Based on drop-down list.

Step 6

In the SIP OPTIONS Ping panel, check Enable OPTIONS Ping to monitor destination status for Trunks with Service Type "None(Default)" check-box.

Step 7

Click Save.

Deploy SIP Trunk for Central Branch
Procedure
Step 1

Create a SIP Trunk Security Profile, see Create SIP Trunk Security Profile.

Step 2

Create a SIP Trunk towards the CVP/SIP proxy server.

Note 

  1. In step 5 of creating SIP Trunk procedure, select Run On All Active Unified CM Nodes check-box.

  2. Associate the new SIP profile with the SIP trunk. See, Create SIP Trunk.

This routes the Network VRU label of the Unified Communications Manager routing client to the Unified CVP Call Servers.

Step 3

Create a route pattern pointing the Network VRU Label of the Unified Communications Manager routing client to the SIP trunk towards the CVP/SIP proxy, see Add Route Pattern.

Deploy SIP Trunk for Local Branches
Procedure

Create a SIP trunk for each ingress gateway and assign the location of these ingress TDM-IP gateways as the actual branch location.

Note 

  1. In step 5 of creating SIP Trunk procedure, select Run On All Active Unified CM Nodes check-box.

  2. Associate the new SIP profile with the SIP trunk. See, Create SIP Trunk.

Configure Location Bandwidth Manager

Procedure
Step 1

Choose Tools > Control Center > Feature Services from Cisco Unified Serviceability.

Step 2

Start the Cisco Location Bandwidth Manager, if it is not started

Step 3

Choose System > Location info > Location Bandwidth Manager group from Cisco Unified CM Administration.

Step 4

Click Add New enter the name and select the active and standby member (CUCM node) and click Save.