provides the overview, design, installation and configuration of Cisco Hosted
Collaboration Solutions for Contact Center. It provides all technical
specifications and requirements, a list of procedures you must perform to
install and configure this solution, and a configuration example.
assumes that you are already familiar with Cisco Contact Center products. You
must acquire the necessary knowledge and experience regarding deployment and
management of virtual machines before you deploy components on VMware virtual
machines. Therefore, you must have a sound knowledge of the VMware
Cisco HCS for Contact
Center is a subset of Core HCS, this document assumes that the HCS
infrastructure is ready to set up the contact center. Therefore, components
such as UCDM, CUBE Enterprise, and PCA must be installed as part of HCS setup.
Cisco can modify its
products or determine key processes to be important. These changes are
announced through use of the Cisco Field Alerts and Cisco Field Notices. You
can register to receive Field Alerts and Field Notices through the Product
Alert Tool on Cisco.com. This tool enables you to create a profile to receive
announcements by selecting all products of interest.