Step 1
| Mount the CTI OS
ISO image or copy the CTI OS installer to the local drive of
the Unified CCE machine
with an Agent PG..
|
Step 2
| If a maintenance
release for CTI OS is available, copy the maintenance release to the local
drive
.
|
Step 3
| Navigate to
%Home\CTIOS\Installs\CTIOS Server
and run setup.exe. Click
Yes to the warning that the SNMP service will be
stopped and then restarted after the installation completes.
|
Step 4
| Accept the
Software License Agreement.
|
Step 5
| Browse to the
location for the latest Maintenance Release, if any. Click
Next.
|
Step 6
| In CTI OS
Instance dialog box, click in the CTI OS Instance List pane. In the Add CTI OS
Server Instance window, enter your instance name and click
OK.
Note
| The CTIOS
Instance Name must match with ICM Instance Name, else it will not reflect in
the Diagnostics portico.
|
|
Step 7
| Click
Add in the
CTI OS Server List pane and click
OK.
|
Step 8
| In the Enter
Desktop Drive dialog box, choose drive C and click
OK.
|
Step 9
| In the CTI
Server Information dialog box, enter the IP address of the Unified CCE machines
where CTI Server is installed, and enter the ports for Side A (42027) and Side B (43027). Click
Next.
|
Step 10
| In the
Peripheral Identifier dialog box, enter the following values and Click Next .
- Enter the
peripheral ID of respective PG.
- Select
the peripheral type as
G3 for Avaya PG.
- Choose
Agent ID .
|
Step 11
| In the Connect
Information dialog box,
enter Listen Port
42028 and accept all defaults and then click
Next.
|
Step 12
| In the
Statistics Information dialog box,
check
Polling for Agent Statistics at End Call
and then click
Next.
|
Step 13
| In the IPCC
Silent Monitor Type dialog box, set Silent Monitor Type to
CCM
Based and click
Next.
|
Step 14
| In the Peer CTI
OS Server dialog box, configure as follows:
- Check
Duplex CTIOS Install.
- In the
Peer CTI OS Server field, set the
hostname/IP address of the other CTIOS Server in the duplex
configuration.
- In the Port
field, enter
42028.
|
Step 15
| Click
Finish.
|
Step 16
| In the Cisco CTI
OS Server Security dialog box, uncheck Enable Security. Click
OK.
|
Step 17
| In the CTI OS
Security
dialog box, click
Finish.
|
Step 18
| When prompted to
restart the computer, click
Yes. If
there is a Maintenance Release, its installation begins automatically.
|
Step 19
| Follow all
prompts to install the Maintenance Release, if there is one.
|
Step 20
| When the
Maintenance Release install completes, click
Finish and follow the prompts to restart.
|
Step 21
| Access
Registry Editor (Run >
regedit).
|
Step 22
| Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
Systems,Inc.\Ctios\CTIOS_<instance name>\CTIOS1\Server\Agent.
|
Step 23
| Set
forceLogoutOnSessionClose to
1.
|