Step 1
| Access the .zip
file from the CVP OAMP machine from the location
C:\Cisco\CVP\OPSConsoleServer\StudioDownloads\CourtesyCallbackStudioScripts.zip.
|
Step 2
| Extract the
example Call Studio Courtesy Callback scripts contained in
CourtesyCallbackStudioScripts.zip to a folder of your choice on the computer
running CallStudio.
Each folder
contains a Call Studio project having the same name as the folder. The five
individual project comprise the Courtesy Callback feature.
Note
| Do not modify
the scripts CallbackEngine and CallbackQueue.
|
|
Step 3
| Modify the
scripts
BillingQueue,
CallbackEntry, and
CallbackWait
to suit your business needs.
|
Step 4
| Start Call
Studio by selecting
Start > All
Programs > Cisco > Cisco Unified Call Studio.
|
Step 5
| Select
File >
Import.
The Import
dialog box displays.
|
Step 6
| Expand the
Call Studio
folder and select
Existing Call
Studio Project Into Workspace.
|
Step 7
| Click
Next .
The Import Call
Studio Project From File System displays.
|
Step 8
| Browse to the
location where you extracted the call studio projects. For each of the folders
that were unzipped, select the folder (for example BillingQueue) and select
Finish.
The project is
imported into Call Studio.
|
Step 9
| Repeat the
action in previous step for each of the five folders.
The five
projects display in the upper-left of the Navigator window.
|
Step 10
| Update the
Default Audio Path URI field in Call Studio to contain the IP address and port
value for your media server.
|
Step 11
| For each of the
Call Studio projects previously unzipped, complete the following steps:
- Select the
project in the Navigator window of Call Studio.
- Choose
Project >
Properties > Call Studio > Audio Settings.
- On the
Audio Settings window, modify the Default Audio Path URI field to
http://<media-server >/en-us/VL/.
- Click
Apply
then click
OK.
|
Step 12
| Under
BillingQueue
Project, if required, change the music played to the caller while on hold.
- Expand
the tree structure of the project and click
app.callflow.
- Click the
node
Audio_01.
- Navigate
to
Element Configuration >
Audio >
Audio Groups expand the tree structure and click
audio item 1, Use
Default Audio Path to change the .wav file to be
played.
|
Step 13
| Under
CallbackEntry Project, if required, modify the caller interaction settings in
the
SetQueueDefault_01 node.
- In the Call
Studio Navigator panel, open the
CallBackEntry project and double-click
app.callflow to display the application elements in the
script window.
- Open the
Start of Call page of the script using the tab at the bottom of the script
display window.
- Select the
SetQueueDefault_01 node.
- In the
Element Configuration panel, choose the
Setting
tab and modify the default settings as required.
|
Step 14
| In the
CallbackEntry project, on the Wants Callback page, configure the following:
- Highlight
the Record Name node and choose the
Settings
tab.
- In the Path
setting, change the path to the location where you want to store the recorded
names of the callers.
- Highlight
the
Add Callback
to DB 1node.
- Change the
Recorded name file setting to match the location of the recording folder that
you created in the previous step.
- Ensure the
keepalive Interval(in seconds) is greater than the length
of the queue music being played. In the
Start of Call
page.
The default
is 120 seconds for the
SetQueueDefaults_01 node.
- Save the
CallbackEntry project.
- In the
CallbackWait Project, modify values in the CallbackWait application.
In this
application, you can change the IVR interaction that the caller receives at the
time of the actual callback. The caller interaction elements in CallbackWait
> AskIfCallerReady page may be modified. Save the project after you modify
it.
- Validate
each of the five projects associated with the Courtesy Callback feature and
deploy them to your VXML Server.
|
Step 15
| Right-click
each Courtesy Callback project in the
Navigator
window and select
Validate.
|
Step 16
| Right-click on
one of the project and click
Deploy.
|
Step 17
| Check the
check box against each project to select the required projects.
|
Step 18
| In the Deploy
Destination area, select
Archive
File and click
Browse.
|
Step 19
| Navigate to
the archive folder that you have set up.
Example:C:\Users\Administrator\Desktop\Sample.
|
Step 20
| Enter the
name of the file.
Example: For
example Samplefile.zip.
|
Step 21
| Click
Save.
|
Step 22
| In the Deploy
Destination area click
Finish.
|
Step 23
| Log in to
OAMP and choose
Bulk
Administration\File Transfer\VXMLApplications.
|
Step 24
| Select the
VXML Server to which you want to deploy the applications.
|
Step 25
| Select the
zip file that contains the applications.
Example:Samplefile.zip.
|
Step 26
| Click
Transfer.
|
Step 27
| Right-click
each of the projects and click
Deploy,
then click
Finish.
|
Step 28
| Using windows
explorer, navigate to
%CVP_HOME%\VXMLServer\applications.
|
Step 29
| For each of
the five Courtesy Callback applications, open the project's admin folder,
in%CVP_Home%\VXMLServer\applications, and double-click
deployApp.bat to deploy the application to the VXML Server.
|
Step 30
| Verify that
all the applications are running by going into
%CVP_HOME%\VXMLServer\admin and double-clicking
status.bat. All five applications should display under
Application Name and with the status Running.
|