The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Standard installation - This option allows you to install Unified CCX software from the installation disc.
Unattended installation - This option allows you to use the installation disc and a preconfigured USB disk to install Unified CCX software unattended.
Note | For more information, see the Unified CCX Virtualization related information located at: |
Installation Scenario |
Tasks |
---|---|
Standalone (Single Node) Setup |
|
High Availability (Two Node) Setup |
|
For information about system requirements, see the Compatibility Matrix for Cisco Unified CCX at http://docwiki.cisco.com/wiki/Compatibility_Matrix_for_Unified_CCX.
Read the following information carefully before you proceed with the installation:
Unified CCX can only be installed on virtual machines. Unified CCX will not install on bare metal servers.
DNS configuration and domain fields are mandatory for Unified CCX installation. Both forward and reverse lookups are required. DNS is required for the Unified CCX Chat feature to function and for integration with ICM by hostname in Unified IP IVR.
When you Install Unified CCX on an existing server formats the hard drive, it overwrites all existing data on the drive. It also upgrades the system BIOS, firmware, and Redundant Array of Inexpensive Disks (RAID) configuration if they are outdated.
Ensure that you connect each Unified CCX node to an uninterruptible power supply (UPS) to protect the Unified CCX server from unexpected power failure that damages the physical media.
All servers in a cluster must run the same release of Unified CCX. The only exception is while upgrading cluster software, during which a temporary mismatch is allowed.
Configure the server by using a static IP address so that the server IP address remains unchanged.
Do not attempt to perform any configuration tasks during the installation.
Be aware that the field values (namely hostname and passwords) that you enter while you are running the installation program are case-sensitive. Hostname must be in lower case and the character limit is 24 characters.
Ensure that the administrator username is not the same as that of any end user in CUCM.
When you insert or remove a USB drive, you might see error messages on the console similar to "sdb: assuming drive cache: write through." You can safely ignore these messages.
Step 1 | If the system
time is from an Network Time Protocol (NTP) server (mandatory for VMware
deployments), verify that the first node synchronizes with the NTP server
before you install a second node.
| ||
Step 2 | If the firewall is in the routing path, disable the firewall between nodes. Increase the firewall timeout settings until you complete the installation. | ||
Step 3 | Record the network interface card (NIC) speed and duplex settings of the switch port to which you will connect the new server. | ||
Step 4 | Enable
PortFast on all switch ports that are connected to Cisco servers.
| ||
Step 5 | Obtain a license file. For more information, see Obtain License MAC Before Installation. | ||
Step 6 | If you choose to apply a patch during installation, use a Secure File Transfer Protocol (SFTP) server that is certified by Cisco through the Cisco Technology Developer Partner program (CTDP). For more information about Supported SFTP Servers, see section "System Requirements" in Cisco Unified Contact Center Express Disaster Recovery System Administration Guide at http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html. |