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Access Unified CCX Administration web interface to perform initial system configurations after you install Unified CCX.
These users are required to integrate Unified Communications Manager with Unified CCX. For information on adding Unified CM users, see topic "Adding Users to a User Group" under the "User Management Configuration" section and "User Group Configuration" sub section in the Cisco Unified Communications Manager Administration Guide at:
Step 1 | Log in to
Cisco Unified CCX Administration page of the second node to initiate the
configuration.
| ||
Step 2 | In the Welcome to Unified CCX Replication Wizard page, enter values for all the fields and click Next. | ||
Step 3 | In the
Component Activation page, wait until all the
components get activated and then click
Next.
If you have selected Network Deployment Type as LAN, the Cisco Unified CCX Setup Result Information page gets displayed. | ||
Step 4 | If you have selected Network Deployment Type as WAN, enter appropriate values in Cisco Unified CM Configuration page. Follow instructions on the screen to complete the configurations. |
You can change a LAN-based two-node setup to work over WAN. To change the network deployment from LAN to WAN for a two-node setup, do the following:
Step 1 | Log in to the first node using the Unified CCX Administration web interface. |
Step 2 | Choose , and delete the second node from the list. |
Step 3 | Add the second node details again on the first node. See Add Second Node. |
Step 4 | Reinstall node 2. See Install Unified CCX on Second Node |
Step 5 | Configure the second node, and select the Network Deployment Type as WAN. See Configure Second Node. |
Step 6 | Add or
configure new Unified Communications Manager Telephony Call Control Groups for
the second node.
For more information, see the "Unified CM Telephony Call Control Group configuration " section of the Cisco Unified Contact Center Express Administration Guide, available here: |
You must configure the DNS client on your local machine to access Unified CCX Editor.
If your local machine is not in the domain where Unified CCX resides, enter the hostnames in the local host file for the machines that house Unified CCX nodes.
Add Second Node for high availability.