Release Notes
Use these release notes with the Cisco IP Phone 8800 Series Multiplatform Phones running SIP Firmware Release 11.3(2).
The following table describes the individual phone requirements.
|
Phone |
Support Requirements |
|---|---|
|
Cisco IP Phone 8800 Series Multiplatform Phones |
BroadSoft BroadWorks 23.0 MetaSphere CFS version 9.5 Asterisk 11.0 |
Related Documentation
Cisco IP Phone 8800 Series Documentation
See the publications that are specific to your language, phone model, and multiplatform firmware release. Navigate from the following Uniform Resource Locator (URL):
New and Changed Features
Access Control to LDAP Directory
You can control access to the LDAP directory on the phone. When you configure the phone with an LDAP directory and leave the user credentials empty, the phone prompts for either the username and password or the client DN and password to access the LDAP directory.
If you configure the user credentials in the administrator web interface or in the configuration file, the user can access the LDAP directory without entering credentials.
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
ACD Feature Sync
You can enable a phone to restore the last local status as ACD initial status or can get the ACD initial status from the server. In the phone administrator web page, you can enable this feature in the ACD Status field from .
Where to Find More Information
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
ACD Status Is Available after Sign-in
You can set the user's Automatic Call Distribution (ACD) status to Available automatically when the user signs in as a call center agent. The user doesn't need to manually set the ACD status to Available on the phone.
To enable this feature, use the Auto Available After Sign-In filed under the ACD Settings section from .
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Automatic RTP Transport Selection
Your phone now supports automatic RTP (Real-time Transport Protocol) transport selection. A new option Strict is added to the Secure Call Option parameter. When this paramer is set to Strict and SIP transport is set to TLS, it allows SRTP only. If SIP transport is set to UDP/TCP, it allows RTP only.
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
Call Forwarding Enhancements
The enhancements provide a unified interface for the settings of call forwarding on the phone. The call forwarding has the following modes:
-
Feature key synchronization (FKS)
-
BroadSoft's Extended Services Interface (XSI) Synchronization
-
Local
When you enable the settings for certain call forwarding type (such as, call forward all, call forward busy, or call forward no answer), the corresponding menu items display on the phone screen.
You can enable the call forwarding services in the Supplementary Services section under on the phone web page.
The settings of call forwarding can be synchronized between the server and the phone by the following ways:
-
FKS
-
XSI Synchronization
If you want to make the settings of call forwarding on the local phone take effect, you need to disable FKS and XSI first. The priority of taking effect for call forwarding setting in the supported modes is: FKS > XSI > Local.
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Display Caller Number for a Contact with Unresolved Characters
You can configure the phone to display the caller number instead of an unresolved caller name in the incoming call alerts.
By default, the phone displays both the caller name and the caller number in an incoming call alert. If the phone can't resolve the characters in caller name, the user sees boxes in place of the unresolved characters. If you have unresolved characters, configure the phone to display only the caller number with the Replace Unresolved Caller Name with Number field. Locate the field in the Language section on the tab in the phone web interface.
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Directory Enhancements
The phone now supports the following enhancements:
-
All directories screen: A new phone screen that works as a landing page where users can search contacts from all enabled directories. To enable this feature, use the Browse Mode Enable and Search All Enable fields under the Directory Services section in of the phone administration web page. Users press Contacts
on the phone to access the All directories screen.
You can also control the maximum number of contacts displayed on the All directories screen. To configure the maximum number, use the Max Display Records field.
-
Category softkey: From the All directories screen, users press the Category softkey to display the Directories screen with all enabled directories. Users can access a directory from the list and perform further operations, such as to search contacts or to make a phone call.
Note
The simple search operation for the BroadSoft directory requires XSI actions version 22.0 or later.
-
BroadSoft directory individual mode: This feature toggles the BroadSoft directory mode between the legacy mode and the individual mode. In the legacy mode, only one directory (called "BroadSoft directory") displays on the phone. In the individual mode, you can choose to enable or disable each type of BroadSoft directory and name each type of the directory. If enabled, users can narrow their search to find their contacts quickly in a specific BroadSoft directory.
To enable this individual mode, use the Directory Individual Mode Enable field from of the phone administration web page. To manage each type of the BroadSoft directory, use the following fields:
-
Directory Personal Enable and Directory Personal Name
-
Directory Group Enable and Directory Group Name
-
Directory Enterprise Enable and Directory Enterprise Name
-
Directory GroupCommon Enable and Directory GroupCommon Name
-
Directory EnterpriseCommon Enable and Directory EnterpriseCommon Name
-
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Enhanced BLF to Monitor Call Park Extensions
Enhanced call park feature now supports parking calls against dedicated call park extensions, which are used only for call park and are not used for call routing. Before, the call park feature only supports parking calls against users by selecting a user’s extension.
-
The existing BLF service is enhanced to monitor the call park extensions.
-
In the server, if you add an attribute as type=park in the resource element, it represents call park extensions. If you do not add any type attribute in resource element, it represents call park users.
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
Enhanced Voicemail with PLK
You can configure the voicemail Programmable Line Key (PLK) to monitor a specified voicemail account of a user or a group. If you add speed dial and MWI to the same PLK, the user can press the PLK to use a voicemail speed dial.
To enable this feature, you can use the Extended Function field under the Line Key (n) section from . If the phone supports an expansion module, use the Unit (x) Key (y) field from .
To enable the setting of the voicemail PLK on the phone, use the field Customizable PLK Options under the General section from .
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Feature Activation Code Sync
You can now enable feature activation code that synchronizes phone with the server to forward all calls to a destination contact.
To enable the feature, use the Feature Activation Code Sync field on the tab of the phone administration web page.
You can configure the feature activation code in the Cfwd All Act Code field on the of the phone administration web page.
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Firmware Release Numbering Change
Beginning with Firmware Release 11.3.(2), version number of the firmware load file name changes format. The format changes
from xx-x-xMPP-xxx to xx-x-xMPPxxxx-xxx.
The change doesn't impact the firmware releases before 11.3(2). See the following examples for valid firmware versions:
-
For firmware releases before 11.3(2):
sipyyyy.11-0-1MPP-376
Where yyyy indicates the phone model or phone series; 11 is the major version; 0 is the minor version; 1MPP is the micro version; and 376 is the build number.
-
For firmware release 11.3(2) and later:
sipyyyy.11-3-2MPP0001-609
Where yyyy indicates the phone model or phone series; 11 is the major version; 3 is the minor version; 2MPP0001 is the micro version; and 609 is the build number.
The change is in the micro version number. For the first release of Firmware 11.3(2), 0001 is appended to the micro version number. This change impacts firmware upgrade and firmware version comparison.
Where to Find More Information
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
ICE Implementation on MPP
Implementation of Interactive Connectivity Establishment (ICE) on Multiplatform Phones (MPP) provides the most optimized and direct media path for audio and video calls. Before this implementation, the media path traversed through a cloud-hosted media server. With ICE, the resources used by the media relay nodes are reduced by 90%. When you enable ICE, all Webex calls with MPP phones negotiate the most optimized path with this feature.
To configure this feature you modify the database at a tenant or device level. Only Cisco Service Readiness Engineering (SRE) team can modify this feature. MPP supports full ICE mode as per RFC-5245.
To enable ICE on MPP, the variable ICE_STUN_Enable in the device profile is modified with the following syntax.
<STUN_Enable ua="na">Yes</STUN_Enable><ICE_STUN_Enable ua="na">Yes</ICE_STUN_Enable> <STUN_Server ua="na">10.89.68.76</STUN_Server>The configuration variable ICE_STUN_Enable is hidden on the phone web interface. The others are shown on the phone web interface.
This feature cannot be configured or modified from the phone web interface. The end user can't modify this feature.
LDAP Cache for SIP User Credentials
The phone now saves the LDAP user credentials in a local cache when the credentials are configured manually on the phone, administration web page, or phone configuration XML file (cfg.xml). In addition to the host user of the phone, the LDAP cache mechanism is also applicable for the users who sign into the phone with the Flexible Seating or Extension Mobility feature.
The cached LDAP user credentials are associated with the SIP user ID. When a user accesses the LDAP directory, the phone checks the LDAP cache to locate the user's credentials. If the credentials are found in the cache, the user can access the LDAP directory without the need to sign in.
The phone can save up to 50 user credentials. The phone removes the least-used credentials when the cache size limit is reached.
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
LDAP StartTLS Support
The phone now supports Start Transport Layer Security (StartTLS) for the communications between the phone and the LDAP server. StartTLS begins as a plain text connection over the standard LDAP port. It provides the flexibility for encrypted or unencrypted communications according to the actual situation of the LDAP server. If the server supports to upgrade the connection to TLS, then StartTLS encrypts the communications using TLS. Otherwise, the communications are unencrypted, for example, in plaintext.
To enable this feature, use the StartTLS Enable field under the LDAP section in of the phone administration web page.
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
Line Key LED Enhancement for Key Expansion Modules
You can control the behavior of the line key LED on your 8800 series audio and video key expansion modules with these options by navigating in the phone web page.
-
Default—sets the LED behavior to the system default for the phones with firmware earlier than Release 11.3.1. All fields appear blank.
-
Preset 1—configures the phone with preconfigured settings. It automatically populates all the fields.
-
Custom—allows you to customize the LED behavior. You can populate the fields as you wish. Any fields that you leave blank uses the system default.
If you configure simultaneous LED behavior for phone line keys and key expansion module line keys, then changes are made in the Att Console tab. To view the key expansion module line key behavior, select . Look in the Att Console Key LED Pattern section.
Where to Find More Information
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
Menu Shortcuts on PLK and PSK
In addition to the existing features on the programmable line keys (PLK) and the programmable softkeys (PSK), you can configure PLKs and PSKs with more features including menu shortcuts. You can also add features and menu shortcuts to the line keys of the key expansion module.
You have the following options for PLK and PSK configuration in the phone web interface or in the configuration file:
-
To enable the user to choose the features or menu shortcuts to add on the line keys, configure the Customizable PLK Options parameter with the extended features and menu shortcuts.
-
To enable the user to access a feature or a menu with a line key, configure the line key with the feature or the menu shortcut on the tab.
-
To enable the user to access a feature or a menu with a softkey, configure a PSK with the feature or the menu shortcut and add it to the desired key list on the tab.
-
To enable the user to access features or menus with the line keys on the attached key expansion module, configure the key expansion module keys on
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Menu Visibility Configuration
You can configure the phone to:
-
show or hide specific menu items on the phone screen.
-
enable or disable the personal directory.
-
enable or disable the ability to search for contacts in all the directories.
By default, all the menu items, the personal directory, and the feature of contact search in all directories are available to users. You can hide particular items with the fields in the Menu Visibility and Directory Services sections on the tab in the phone web interface.
If you hide a menu item, it doesn't display on the phone screen. If you disable the personal directory, users can't see Personal address book on the phone screen or the Personal Directory tab in the phone web interface. In this case, users can't add contacts from the call history. If you disable the contact search in all directories, users can only search for contacts in a selected directory, instead of all the directories.
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Reverse Name Lookup for Inbound Calls using Broadsoft Directories
The reverse name lookup searches the phone's external directories. When a search succeeds, the name is placed in the call session and in the call history. For simultaneous multiple phone calls, reverse name lookup searches for a name to match the first call number. When the second call connects or is placed on hold, reverse name lookup searches for a name to match the second call. The reverse lookup searches the external directories for 8 secs, if in 8secs there is no result found, there will be no display of the name. If a result is found in 8secs, the name is diplayed on the phone. The external directory search priority order is : BroadSoft(XSI) > LDAP > XML.
Where to Find More Information
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
Reverse Name Lookup for Local Directory
This feature enables to do a reverse name lookup against local contacts for BroadWorks server call logs. If the call number of server call logs matches that in the local directory, the call name of server call logs will be replaced with contact name in the local directory. Also, if the call number does not match any entry in local directory, the call number will do caller id mapping and lookup the local directory again.
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
SIP Proxy Redundancy Enhancement
The SIP Proxy Redundancy enhancements are:
-
Increase support for up to six NAPTR records and six SRV records in a DNS query
-
Add ability to seamless switch between different SIP transport protocols during server failover and failback
-
Add ability to disable SIP proxy failback. Set the Proxy Fallback Intvl parameter to 0 in the phone web interface or the configuration file.
-
Retain an active call on the fallback server until after the call completes. After the call completes, if the primary server is available and the failback conditions are met, then perform the failback.
Where to Find More Information
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
User Access Authentication Control to Phone Menus
You can configure if user requires authentication to access phone menus, softkeys, and buttons. You can customize the authentication control from the Require Authentication for LCD Menu Access parameter on the of the phone administration web page.
Where to Find More Information
-
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Upgrade the Firmware
You can upgrade the phone firmware with TFTP, HTTP, or HTTPS. After the upgrade completes, the phone reboots automatically.
Procedure
| Step 1 |
Click this link: https://software.cisco.com/download/home/286318380 On the Software Download web page that is displayed, ensure that IP Phone 8800 Series with Multiplatform Firmware is selected in the middle pane. |
||
| Step 2 |
Select your phone model in the right pane. |
||
| Step 3 |
On the next page that is displayed, select Multiplatform Firmware. |
||
| Step 4 |
On the next page that is displayed, select 11.3.2 in the All Releases > MPPv11 folder. |
||
| Step 5 |
(Optional) Place your mouse pointer on the file name to see the file details and checksum values. |
||
| Step 6 |
Download the corresponding file.
|
||
| Step 7 |
Click Accept License Agreement. |
||
| Step 8 |
Unzip the file and place the files in the appropriate location on your upgrade server. The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade. |
||
| Step 9 |
Upgrade the phone firmware with one of these methods.
|
Limitations and Restrictions
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect phone audio and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
-
Administrative tasks, such as an internal port scan or security scan
-
Attacks that occur on your network, such as a Denial of Service attack
Multicast Paging Scripts Change to Empty after the Upgrade (CSCvu23613)
The default values of multicast paging scripts change from 800 to empty automatically after the upgrade to 11.3.2.
This behaviour typically occurs if the multicast paging scripts were not modified before the upgrade.
This behaviour doesn't occur if you have previously changed the multicast paging scripts to non-default values before the upgrade.
On the phone administration web page, you can check the values of multicast paging scripts from .
After the upgrade, if you want to use the default values in the previous releases, you can configure the parameters on the administration web page.
The following list shows the default values of the multicast paging scripts in the previous releases:
-
Before 11.3(1) firmware releases, the default values are:
pggrp=224.168.168.168:34560;name=All;num=800;listen=yes; -
In 11.3(1) firmware release, the default values are:
pggrp=224.168.168.168:34560;name=Group_1;num=800;listen=yes;pri=1;codec=g722
You can also configure the parameter in the phone configuration file with XML(cfg.xml) by entering a string in this format:
-
<Group_1_Paging_Script ua="na">pggrp=224.168.168.168:34560;name=All;num=800;listen=yes;</Group_1_Paging_Script> -
<Group_1_Paging_Script ua="na">pggrp=224.168.168.168:34560;name=GroupA;num=800;listen=yes;pri=1;codec=g711a;</Group_1_Paging_Script>
Caveats
View Caveats
You can search for caveats (bugs) with the Cisco Bug Search tool.
Known caveats are graded according to severity level, and are either open or resolved.
Before you begin
Procedure
| Step 1 |
Click one of the following links:
|
| Step 2 |
When prompted, log in with your Cisco.com user ID and password. |
| Step 3 |
(Optional) For information about a specific caveat, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter. |
Open Caveats
The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Phone 8800 Series Multiplatform Phones that use Firmware Release 11.3(2).
For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.
Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.
-
CSCvv29937 Incoming Display ID shows incorrect value if PAB entry is deleted
-
CSCvv20301 POR: Not all characters are shown in the character preview pop-up
-
CSCvv19782 Phone can't send publish if Voice Quality Report Address is proxy domain+port
-
CSCvv15154 When phone playing hold remind and have an incoming call,both hold remind and ringer not played
-
CSCvv15106 bwks anywhere char encoding mismatch
-
CSCvv13254 lcr plk does not work if off-hook firstly
-
CSCvv32982 LDAP sing-in window is not popped up when using plk or psk in legacy mode
-
CSCvv33336 Reverse name lookup against BS Dir failed if more than 1 results are received
Resolved Caveats
The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco IP Phone 8800 Series Multiplatform Phones that use Firmware Release 11.3(2).
For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.
Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.
-
CSCvr86301 Remote SDK: WebSocket Control Server URL waits 10 seconds after HTTP 401 Challenge
-
CSCvs01888 CP-88xx-3PCC When Answer confirmation is set to ON there is one-way audio
-
CSCvs31198 480 timeout value in Cadence tag is hardcoded to 60 seconds when infinite value is set
-
CSCvt13644 88xx Voice Feedback Disables After Reboot if UI-User-Mode is Enabled
-
CSCvt52323 Different select behaviour between softkey + circular select button - using XSI recents from server
-
CSCvt84030 BLF Updates Not Displaying Correctly
-
CSCvt52122 MPP phones - Transferor hears busy signal during consultative transfer
-
CSCvs88350 MPP phones Multicast Paging Ended By Itself
-
CSCvr85659 "Wi-Fi Scan" sftkey was missing if del profile to disconnect wifi and back to home screen from scan
-
CSCvs31890 Multiple Vulnerabilities in linux_kernel
-
CSCvr70049 Wifi display abnormally when switch to another wifi connection under IPv6 only.
-
CSCvs31786 Multiple Vulnerabilities in linux_kernel
-
CSCvr61497 Upgrade libpcap to 1.9.1 and tcpdump to 4.9.3
-
CSCvs54502 3pcc-8800: phone restarts when an incoming call arrive at second line
-
CSCvt06489 CP-8865-3PCC-K9= No Video During Consult Transfer Between MPP video phones
-
CSCvs44645 Multiple Vulnerabilities in linux_kernel
-
CSCvs35094 Linux Kernel i2400m_op_rfkill_sw_toggle() Function Memory Leak Denial of Service Vulnerability
-
CSCvt26123 Evaluation of 8800 for expired certificates
-
CSCvt79137 Multiple Vulnerabilities in linux_kernel
-
CSCvs35121 Linux Kernel ath9k_wmi_cmd() Function Memory Leak Denial of Service Vulnerability
-
CSCvs35119 Multiple Vulnerabilities in linux_kernel
-
CSCvs62320 Multiple Vulnerabilities in linux_kernel
-
CSCvs35092 Multiple Vulnerabilities in linux_kernel
-
CSCvs44650 Linux Kernel vcs_write Write Access Prevention Vulnerability
-
CSCvt26124 Evaluation of 8800 video series for expired certificates
-
CSCvt26126 Evaluation of 8832 for expired certificates
-
CSCvu57297 Multiple Vulnerabilities in linux_kernel
-
CSCvu31850 Set_Local_Date and Set_Local_Time not Taking Effect
-
CSCvu20649 MPP phones - unable to activate via device activation code
-
CSCvs31788 Linux Kernel drivers/net/wireless/ath/ath9k/htc_hst.c Memory Leak Denial of Service Vulnerability
-
CSCvt06292 Linux Kernel vc_do_resize Function Use-After-Free Vulnerability
-
CSCvt50003 MPP phones listen to multicast paging group '800' by default
-
CSCvu29263 Multiple Vulnerabilities in linux_kernel
-
CSCvs70834 LDAP reverse lookup not pulling info from LDAP server on incoming INVITE
-
CSCvs59424 3pcc-88xx: Phone is not uploading the config when Report To Server is set to On Local Change
-
CSCvs54500 Error prompt during Profile Account Setup and default input alphanumeric
-
CSCvu29265 Multiple Vulnerabilities in linux_kernel
-
CSCvu88718 Call Filter In Settings Always Be Off
-
CSCvu50856 libcurl curl_easy_unescape Heap Overflow Remote Code Execution Vulnerability
-
CSCvu33942 Language Reverts to English After Reboot if Locale Server Connection is Lost
-
CSCvv03397 MPP phones - when callee pauses recording caller can hear callee but callee does not hear caller
Cisco IP Phone Firmware Support Policy
For information on the support policy for phones, see https://cisco.com/go/phonefirmwaresupport.
Feedback